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Operations Manager Resume Example

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OPERATIONS MANAGER
Summary

Influential professional in hospitality industry with strong desire to help guests create memorable experiences. Multilingual and compassionate but able to take on any situation with poise.

Leverage superior attention to detail and guest service skills to make customers feel welcome and promote long-term loyalty. Well-organized in managing transactions and records with meticulous accuracy. Good people and problem-solving abilities combined with tenacious approach to maximizing guest satisfaction.

High energy hospitality professional with a can-do attitude and a strong desire to work with the public. Seeking a role as a front desk agent in a busy hotel.

Pleasant and friendly individual with ability to offer customer assistance in any situation. Enjoys working closely with peers and management to provide positive guest experiences. Seeking role as Front Desk Agent in busy and successful hotel establishment.

Patient front desk agent with effective marketing and communication skills. Bilingual and dedicated to doing a great job. Seeking a role as a front desk agent at an establishment where hard work is rewarded.

Skills
  • Guest amenities
  • Credit and cash payments
  • Transportation information
  • Conflict management
  • Mail and packages
  • Microsoft Office
  • Safety and security procedures
  • Hospitality services
  • Inventory oversight
  • Oral and written communications
  • Time management
  • Cash transactions
  • Listening skills
  • Bilingual
  • Team oversight
  • Reservations
  • Administrative skills
  • Payment oversight
Experience
Operations Manager, Springhill Suites Sugarland, February 2016-CurrentSugarland , TX
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
Commercial Parts Manager, Advance Auto Parts, June 2010-July 2015Houston, TX
  • Assisted over 25 customers weekly in finding parts for individual needs.
  • Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
  • Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand
  • Kept parts neatly stacked and ready for purchase to boost sales.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
  • Monitored multiple databases to keep track of all company inventory.
Front Desk Agent, Laquinta Inn/Hampton Inn, January 2000-June 2008Stafford, TX
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Monitored reservations to track incoming parties and special events.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Responded to inquiries and room requests made online, by phone or email.
  • Managed all front desk operations for busy high-volume hotel.
  • Computed guest billings and posted charges to room accounts.
  • Set guest and group reservations and processed check-ins and check-outs.
Education and Training
GEDWharton County Junior College, WhartonTX
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Resume Overview

Companies Worked For:

  • Springhill Suites Sugarland
  • Advance Auto Parts
  • Laquinta Inn/Hampton Inn

School Attended

  • Wharton County Junior College

Job Titles Held:

  • Operations Manager
  • Commercial Parts Manager
  • Front Desk Agent

Degrees

  • GED

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