operations manager resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Ambitious Operations Manager with excellent reputation for resolving problems and finding ways to exceed client expectations. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to reach their highest potential.

Computer and Business Skills
  • Caterease
  • Microsoft Office Suite
  • Performance Evaluations
  • Business planning
  • Event Execution
  • Ability To Lead
  • Process Improvement
  • Catering Events
  • Team Development
  • Attention To Detail
  • Excellent Communication
Work History
Operations Manager, 06/2018 to Current
College Hunks Hauling Junk And MovingKalamazoo, MI,
  • Operations Manager for one of Seattle's most awarded Catering Company
  • Manage up to 20 off-site events per week and $1.8 million annual sales
  • Review event contracts and work out details with sales team and clients
  • Coordinate with chef and sales team
  • Ensure all equipment and supplies are present and properly prepared for each event
  • Prepare non-alcoholic beverages, cocktails and bar supplies for all events
  • Review Post-Event notes and address issues to ensure quality service
  • Manage over 50 employees and 4 Event Managers
  • Prepare, organize and execute seasonal event staff training sessions
  • Conduct inventories and order event supplies
  • Write and publish company policies
  • Wrote marketing plan Develop and maintain relationships with over 20 venue partners
  • Introduce products and innovate event themes to increase sales
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
  • Implemented long-term growth initiatives by developing marketing and venue relationship strategies
  • Eased team transitions and new employee orientation through effective training and development
  • Led business planning, developed market strategy and established direct procurement of products from beverage and equipment vendors
  • Interviewed and hired strong candidates for team openings, using job boards and social media to find applicants
  • Studied latest trends to add new merchandise and themes to special events, improving sales revenues
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class Catering work
  • Communicated with kitchen and sales department to encourage highest quality of service
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
  • Teamed with company owners to create Twelve Baskets Catering mission and vision statements
  • Established positive and effective interdepartmental communication and organization leadership, reducing miscommunications and improving morale
  • Set, enforced and optimized internal policies to maintain responsiveness to demands
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance
  • Partnered with vendors and suppliers to effectively manage and budget
  • Collaborated with business owners to refine procedures, devise best practices and correct areas effecting quality of service
Bartender/ Wine Sales, 09/2014 to 04/2018
Stv Group, IncorporatedBoston, MA,
  • Worked alone in wine shop and bar often managing bottle and glass pour sales of up to 75 customers at once.
  • Applied excellent organizational and multitasking abilities to provide outstanding service during sustained rushes
  • Consulted with manager/owner to organize special events and promotions such as Italian Wine and Food Pairing Night to increase sales and bring in new customers.
  • Developed and maintained relationships with customers of both wine shop and bar sections.
Landscape Architect Associate, 01/2005 to 09/2010
PJA Architects And Landscape ArchitectsCity, STATE,
  • Performed initial client assessment and analysis for concept design process.
  • Designed 4 large animal zoo exhibits and guest spaces concept through construction.
  • Managed interdisciplinary team deadlines and deliverables.
  • Organized and led Design Presentation Meetings.
Landscape Designer, 07/2001 to 01/2005
KPG EngineersCity, STATE,
  • Designed hardscape and planting schemes for 3 municipal street projects.
  • Rendered designs with manual and computer-aided methods.
  • Created presentation materials for over 20 working and public meetings.
  • Consulted with customers and analyzed locations to develop concepts.
Master of Landscape Architecture: Landscape Architecture, Expected in 2001 to University of Washington - Seattle, WA
Bachelor of Science: Psychology, Expected in 1997 to University of Arizona - Tucson, AZ

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Resume Overview

School Attended

  • University of Washington
  • University of Arizona

Job Titles Held:

  • Operations Manager
  • Bartender/ Wine Sales
  • Landscape Architect Associate
  • Landscape Designer


  • Master of Landscape Architecture
  • Bachelor of Science

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