operations manager resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Operations/3pl Manager with background as Maintenance Planner and Facilities Coordinator looking to join a growing entrepreneurial organization as part of the Executive team.

  • Logistics management
  • Transportation activity management
  • Distribution and warehousing
  • Quality assurance and control
  • Team building
  • Quality assurance
  • Maintenance
  • Staff training and development
Work History
06/2022 to Current
Operations Manager Westrock Company Nicholasville, KY,
  • Handled day-to-day shipping and receiving overseeing more than 150 trucks per day
  • Expedited resolutions of shipping errors and packaging mistakes.
  • Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
  • Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
  • Conducted research to address shipping errors and packaging mistakes.
  • Led value-added customer service team that consistently over-delivered on customer expectations.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
  • Determined and recommended methods to address improvement opportunities.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Conducted training and change management processes to improve operations.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
  • Supervised and led employees to high performance levels in cross-functional matrix management structure.
  • Improved quality processes for increased efficiency and effectiveness.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 60-member management team with related direct reports.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
  • Managed and allocated staff and material resources to meet production goals.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Increased profit by streamlining operations.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and maintained relationships with external vendors and suppliers.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
09/2021 to 06/2022
Facilities Coordinator Sitel Fishers, IN,
  • Set and enforced proactive inspection and maintenance schedules to keep equipment in good operational condition.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
  • Boosted warehouse operations efficiency by overseeing dispatching and setting optimal employee schedules.
  • Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
  • Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
  • Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
  • Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Researched developments in applicable regulations to advise management on necessary changes to company policy and enforce compliance with requirements in warehouse operations.
  • Directed system updates to boost productivity and control recordkeeping errors.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Recruited and staffed employees to fill all positions and skill levels in warehouse to man three shifts.
  • Served as point of contact for internal and external customers seeking support and information.
  • Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
  • Communicated with general managers and facility teams regarding upcoming repairs and projects.
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
  • Defined and coordinated preventative maintenance plans to support longevity of facility systems and equipment.
  • Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
  • Monitored and enforced budget for all facilities-related activities to reduce unnecessary expenses.
  • Built relationships with vendors and contractors to support timely and cost-effective services.
  • Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
  • Conducted regular facility inspections to identify repair needs or improvements.
  • Ordered, maintained and distributed supplies and inventory.
  • Held classes to teach staff facility procedures.
  • Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
  • Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
09/2018 to 09/2021
Maintenance Planner Mccormick Springfield, MO,
  • Exceeded team goals and collaborated with staff members
    to implement customer service initiatives.
  • Trained and regularly monitored associates on performance-oriented strategies and customer service techniques.
  • Devised and published metrics to measure organization's success in delivering world class customer service.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Worked with marketing department to launch and manage promotional activities and campaigns.
  • Improved customer service initiatives by streamlining sales and order management processes.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
  • Managed maintenance team of 12 employees and coordinated repair schedule according to priority level.
  • Developed maintenance reports to assess program success and inform operational decisions.
  • Conducted annual performance evaluations for 1 employee and identified promotion opportunities.
  • Tracked maintenance activity using CMMS software to confirm compliance with industry requirements.
  • Organized ongoing maintenance schedules to boost system performance.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Contributed to development, implementation, and execution of maintenance programs.
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
Expected in 2004 to to
High School Diploma:
Sprayberry High School - Marietta, GA

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Resume Overview

School Attended

  • Sprayberry High School

Job Titles Held:

  • Operations Manager
  • Facilities Coordinator
  • Maintenance Planner


  • High School Diploma

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