operations manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Focused Operations Manager bringing 25 years of experience in day-to-day business operations management. Adept at liaising with key clients, accounts and external business stakeholders to build rapport and drive retention. Ready to apply demonstrated ability to streamline processes to increase efficiency and reduce costs. Focused on promoting safety and productivity across multiple business lines. Advanced knowledge of applying trend analysis to create value for customers and profitability for company.
Skills
Cost reduction and containment
Contract review and recommendations
Solutions development
Policies and procedures implementation
Workforce training
Incidents management
Performance reporting
Process improvement strategies
Multi-unit operations management
Inventory control
Troubleshooting and problem solving
Team leadership
Warehouse Operations
Relationship building
Client relationships
Management
Process improvement
Conflict resolution
Customer Service
Financial Management
Inventory management
Team Building/Leadership
Staff training and development
Project management abilities
Quality assurance controls
Contract management
Performance Management
Operations management
Health and safety compliance
Microsoft Office expertise
Invoice processing
Team building
Organizational Management
Experience
Operations Manager, 12/2017 to Current Collins Aerospace – Coralville, IA,
Developed and managed annual operating budgets for 200 plus employees Augusta/Aiken-area facilities
Achieved and surpassed production targets through effective staff management, task allocation and materials coordination
Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives
Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas
Collaborated with two-person team to improve tracking and work issue logging
Worked collaboratively to enhance processes and implement [Safety and Productivity, resulting in 70% increase in profitability
Reviewed daily financial reports and reconciled accounts to keep information current and accurate
Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives
Managed daily operations, including supervising multiple team members across 30 plus locations
Parks Maintenace Supervisor, 10/2016 to 12/2017 Richmond County Parks And Recreation Department – City, STATE,
Led maintenance team in delivery of ground and building projects requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables
Provided onsite training
Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Oversaw various maintenance projects from conceptualization to completion
Documented daily scope of work updates to management on renewal progress, at-risk renewals and renewals forecast
Supported Project Manager in operational improvements and resolution of customers problems to deliver top-notch customer service
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Created communication strategies to meet client objectives
Led team of 4 maintenance workers engaged in delivering assistance to customer service department on daily basis
Senior Project Manager & Safety Offcier, 04/1993 to 07/2016 ENVIRO-SRS Savannah River Site SRS-DOE Facility – City, STATE,
Led team of [200 plus skilled and certified maintenance workers engaged in delivering assistance to customer service department on daily basis
Proactively identified and solved complex problems impacting operations management and business direction
Monitored multiple databases to keep track of all company inventory
Created communication strategies to meet client objectives
Completed all company insurance renewals including property, Workers' Compensation, general liability, cargo, aviation and K & R documents
Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Documented Scope of work updates to management on renewal progress, at-risk renewals and renewals forecast
Supported government issued scope of work in operational improvements and resolution of safety and productivity problems to deliver top-notch customer service
Wrote agendas and notes and sent out automatic notifications for upcoming meetings
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
Planned and executed major facility and maintenance projects to ensure the safety of workers and on-time completion of the job
Effectively controlled the release of proprietary and confidential information for general client lists
Wrote scopes, requirements
Oversaw various projects from conceptualization to completion
Provided onsite training
Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
Education and Training
Bachelor of Arts: Business Administration And Management, Expected in 12/1990 to University of South Carolina - Columbia - Columbia, SC GPA:
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