operations manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator with English & Spanish fluency and well-versed in employee, vendor and partner relations. Experienced Auditor focused on improving business compliance, workflow and processes through detailed audits and optimization recommendations. Successful track record of fully evaluating information, structures and procedures and initiating corrective actions. Advanced skills in internal audit control and compliance application. Enthusiastic operations manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills motivated to learn, grow and excel in distribution. Results-oriented business leader with more than twenty years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Offering ability to leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Demonstrated ability to streamline processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.

  • Risk analysis and management
  • Project development and life cycle
  • Management information systems
  • Budgeting and forecasting
  • Supply Chain Distribution
  • Policies and Procedures Implementation
  • Cost Reduction Strategies
  • Relationship Development
  • Staff Management
  • Logistics Management
  • Natural leader
  • Employee relations and conflict resolution
  • Operations management
  • Fluent in English and Spanish
  • Coaching and mentoring
  • Recruitment
Work History
Operations Manager, 06/2011 to Current
Colorado Boxed Beef CompanyLakeland, FL,
  • Implemented policies and standard operating procedures for continuous improvement.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Hired and trained new employees in.
  • Assessed budget plans and present costs to forecast trends and recommend changes.
  • Recruited, interviewed, hired and trained 15 employees and implemented mentoring program to promote positive feedback and engagement.
  • Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
  • Maintained branch equipment, including computers, printers and fax machines.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Oversaw daily cycle counts and yearly audits.
  • Scanned and entered new inventory, updated numbers and investigated variances.
  • Created, implemented and adjusted SOPs.
  • Maximized coverage by carefully allocating resources, setting schedules and delegating assignments.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Led value-added customer service team that consistently over-delivered on customer expectations.
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
  • Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
  • Assisted sales team with completing customer transactions and managing issues.
  • Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
  • Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review
Branch Administrator, 07/2006 to 08/2011
Clean Harbors, Inc.Pecatonica, IL,
  • Composed professional business correspondence, emails, meetings notes and other documents.
  • Consulted with customers to resolve basic issues or direct to correct staff member.
  • Managed accounting functions such as invoicing customers, writing checks and reconciling accounts.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Reviewed billing problems, researched issues and resolved concerns.
  • Disbursed petty cash by recording entries and verifying documentation.
  • Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.
  • Protected company assets with strategic risk management approaches.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Completed bi-weekly payroll for twenty employees.
  • Functioned as backup in areas of sales, support, and services.
  • Assisted customers with prompt and polite support in-person and via telephone
  • Received internal audit score of ninety %
Account Receivables and Accounts Payables Manager, 01/1998 to 07/2004
Monarch ElectricCity, STATE,
  • Reinvented team interaction with prospective clients by developing innovative and creative sales pitch implemented into sales team strategy.
  • Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Elevated account management by predicting potential competitive threats and outlining proactive solutions.
  • Developed highly profitable pipeline based on multiple sales penetration techniques.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Managed book of business worth sixty million across five hundred accounts.
: 60 Credits, Expected in
Herbert H. Lehman College - Bronx, New York,

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Resume Overview

School Attended

  • Herbert H. Lehman College

Job Titles Held:

  • Operations Manager
  • Branch Administrator
  • Account Receivables and Accounts Payables Manager


  • Some College (No Degree)

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