Operations Manager Resume Example Company Name

OPERATIONS MANAGER

Summary

Motivated Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.

Highlights

Retail inventory management
Store opening and closing procedures
Accurate cash handling
Store operations

Outstanding communication skills
Exceptional leader
Conflict resolution skills
Team-oriented
Recruiting and interviewing

Accomplishments

Awarded “Lead Manager of the Year” in 2009 and 2010.

Experience

Operations Manager12/2013 to 10/2015Company NameCity, State

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Manage staff, preparing work schedules and assigning specific duties.
Direct and coordinate organization\'s financial and budget activities to fund operations, maximize investments, and increase efficiency.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
Plan and direct activities such as sales promotions, coordinating with other department heads as required.
Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Plan and direct activities such as sales promotions, coordinating with other department heads as required.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Hiring and firing, creating work schedules, serving customers, completing sales transactions, bookkeeping, and a number of other duties specific to the industry.
Enforce safety, health, and security rules.
Establish credit policies and operating procedures.
Keep records of purchases, sales, and requisitions.

Department Manager09/2012 to 03/2013Company NameCity, State

Resolve customer complaints regarding sales and service.
Monitor customer preferences to determine focus of sales efforts.
Answer customers' questions about merchandise and advice customers on merchandise selection.
Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
Take inventory or examine merchandise to identify items to be reordered or replenished.
Stock shelves, racks, cases, bins, and tables with new or transferred merchandise, Receive, open, unpack and issue sales floor merchandise.
Clean display cases, shelves, and aisles.
Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.
Stamp, attach, or change price tags on merchandise, referring to price list.
Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
Implementing and maintaining merchandising presentations, processing daily cash transactions by reconciling any overages or shortages, and directing store employees' daily activities.

Assistant Manager01/2012 to 09/2012Company NameCity, State

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Manage staff, preparing work schedules and assigning specific duties.
Direct and coordinate organization\'s financial and budget activities to fund operations, maximize investments, and increase efficiency.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
Plan and direct activities such as sales promotions, coordinating with other department heads as required.
Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Plan and direct activities such as sales promotions, coordinating with other department heads as required.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Hiring and firing, creating work schedules, serving customers, completing sales transactions, bookkeeping, and a number of other duties specific to the industry.
Enforce safety, health, and security rules.
Establish credit policies and operating procedures.
Keep records of purchases, sales, and requisitions.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Zone Merchandise Supervisor07/2008 to 01/2012Company NameCity, State

Listen to and resolve customers' complaints regarding products or services.
Assign employees to specific duties.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Review inventory and sales records to prepare reports for management and budget departments.
Establish and implement policies, goals, objectives, and procedures for their department.
Possess leadership and organizational skills, the ability to both communicate and negotiate effectively and knowledge of how to read and interpret financial reports.
The ability to use email, spreadsheet, word processing, and database and inventory-control software is generally necessary as well.
Follows sales trends in the store or stores they work for, monitoring what types of goods sell and what types are difficult to generate interest in.
Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
Solicit sales of new or additional services or products.

Sales Associate and Department Manager10/2005 to 07/2008Company NameCity, State

Implementing and maintaining merchandising presentations, processing daily cash transactions by reconciling any overages or shortages, and directing store employees' daily activities.
Outstanding communication, interpersonal and customer service skills are essential.
The ability to manage, plan, prioritize and implement detailed instructions for employees is also required, as well as the ability to motivate staff to meet sales goals.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Greet customers and ascertain what each customer wants or needs.
Answer questions regarding the store and its merchandise.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Place special orders or call other stores to find desired items.
Prepare merchandise for purchase or rental.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Inventory stock and requisition new stock.
Ticket, arrange and display merchandise to promote sales.
Exchange merchandise for customers and accept returns.
Clean shelves, counters, and tables.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

Education

High School Diploma2002Yutan HighCity, State

Skills

advertising, billing, bookkeeping, budget, calculators, cash registers, interpersonal, cost reduction, credit, Resolve customer complaints, customer service skills, database, delivery, directing, email, financial, financial reports, financial statements, firing, focus, forms, Hiring, Inventory, inventory-control, investments, leadership, director, materials, merchandising, Exchange, money, office, organizational skills, personnel, policies, presentations, processes, read, reconciling, recording, safety, sales, scanners, spreadsheet, staffing, stock control, tables, word processing

Resume Overview

School Attended

Yutan High

Job Titles Held:

Operations Manager
Department Manager
Assistant Manager
Zone Merchandise Supervisor
Sales Associate and Department Manager

Degrees

High School Diploma 2002

Operations Manager Resume Example

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