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Operations Manager Resume Example

Resume Score: 80%

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OPERATIONS MANAGER
Work History
02/2008 to 10/2013
Operations ManagerMitchell Moving and Storage – Tukwila, WA

  • Resolved employment-related disputes through proactive communication.
  • Represented organization at personnel-related hearings and investigations.
  • Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
  • Prepared and distributed payroll for staff of [25] direct reports.
  • Oversaw daily office operations for staff of [10] employees.
  • Negotiated pricing with vendors regarding wholesale billing and marketing procedures.
  • Reduced overhead by taking on more responsibility with creative and administrative projects.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner by listening and giving carefully formulated responses.
  • Trained staff on operating procedures and company services.
  • Managed work flow to exceed quality service goals.
  • Reduced overtime by [30]% by [altering pay and scheduling processes.
  • Established and maintained multiple vendor partnerships.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Completed [7-10] performance reviews each quarter, offering praise and recommendations for improvement.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Oversaw hiring and training of [3-5] new employees each quarter.
  • Forecasted manpower requirements based on daily workload and company targets.
  • Tracked time spent on assignments each day for productivity reporting.
  • Monitored warehouse costs and reduced expenses when possible.
  • Directed [5] warehouse shipping associates.
  • Forecasted manpower requirements based on daily workload and company targets.
  • Developed weekly schedules for [5-10] warehouse employees.
06/2007 to 02/2008
Long Haul DriverDeVries Moving, Packing, and Storage – Spokane, WA

06/2006 to 06/2007
Long Haul DriverCrown Moving and Storage – Moses Lake, WA

06/2003 to 06/2006
Long Haul Driver/Household Goods Relocation Specialist Crown Worldwide Moving and Storage – San Leandro, CA
  • Delivered to residential and commercial locations.
  • Inspected cargo for count accuracy.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Inspected and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes, to ensure that vehicles are in proper working condition
  • Read bills of lading to determine assignment details
  • Verified the contents of inventory loads against shipping papers
  • Managed loading and unloading of personnel and cargo
  • Maintained logs of working hours and of vehicle service and repair status, following applicable state and federal regulations
  • Obtained receipts or signatures for delivered goods and collected payment for services when required
Professional Summary
Motivated [Operations Manager with [28] years of "hands on" and Management experience. Detail-oriented self-starter and team player familiar with DOT regulations and order verification and scheduling processes. Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.
Skills
  • Dependable and reliable
  • Effective communication skills
  • Unsurpassed work ethic
  • Results-oriented
  • Clean DMV printout
  • Cost reduction strategies
  • Process improvement
  • Quality assurance and control
  • Organized
  • Natural leader
  • Logistics management
  • Vendor sourcing

Employee relations
Performance evaluations
Work flow planning
Superb time management skills
Project management
Education
Current
Bachelor of Science: Business Administration
Walden University - On Line
  • Emphasis in [Human Resource Management]
  • Maintained 3.0 or higher GPA while working full-time +
  • 14 Classes remaining to graduate
1985
High School Diploma: General
Henry Foss High School - Tacoma, WA

Additional Information
Thank you for taking the time to read my resume'. I will happily provide salary history/requirements and references upon your request.

Warm regards,
Bill D Cella Jr
Build Your Own Now

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Resume Overview

Companies Worked For:

  • Mitchell Moving and Storage
  • DeVries Moving, Packing, and Storage
  • Crown Moving and Storage
  • Crown Worldwide Moving and Storage

School Attended

  • Walden University
  • Henry Foss High School

Job Titles Held:

  • Operations Manager
  • Long Haul Driver
  • Long Haul Driver/Household Goods Relocation Specialist

Degrees

  • Bachelor of Science : Business Administration
    High School Diploma : General

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