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Operations Manager Resume Example

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OPERATIONS MANAGER
Summary

Innovative, results-driven, quality-focused, visionary leader who builds relationships to support key business initiatives. In addition to being a dedicated manager with over twenty years of proven operational, financial and personal management success. Demonstrates strengths leading in high-volume, customer service oriented environments.

Skills
  • Multidisciplinary collaboration
  • Multi-unit operations management
  • Policies and procedures implementation
  • Team Building/Leadership
  • Project Management
  • Budgeting and Finance
  • Client and Vendor Relations
  • Business development understanding
  • Staff retention
  • Business Strategy Development
Experience
Operations Manager
July 1999 to CurrentProvidence Regional Medical Center Everett - Sodexo － Everett, WA
  • Successfully opened a $3M Fresh Inspirations Café and Bistro, which included planning design, menus, and staff training
  • Ensures budget goals are attained for a $3.7M retail account, as well ensuring budgets are met for a 500 bed two campus patient operation.
  • Responsible for entire operation in director's absence
  • Customer capture rate of 62.5%, the top 10% of retail sales as benchmarked by Sodexo increase of 40% in sales over two years and zero subsidy
  • Responsible for training and development of new managers
  • Inventory control and the reduction of employee hours, has resulted in a 6% reduction of cost per patient day
  • The direct supervision of over 35 employees in retail as well as 500 bed two campus oversight of operation
  • Actively participates in annual clients expectations meeting, develops and executes action plans based on clients requests
  • Plans and oversees special events, including staffing, design, and implementation
  • Participated in Sodexo new business survey team
  • Have successfully led many special projects including working with Human Recourses and OPEIU Local 8 Service Union regarding employee department re-bid, Room Service program implementation, and new tower opening
  • Participated on Providence Regional Medical Center Everett bargaining unit for OPEIU Local 8 Service Union contract negotiations
  • Responsible for the proper accounting and reconciliation of Point of Sale system and revenues
  • Creates and implements business plans collaborating with other team members based on volume sales and customer focus groups.
  • Responsible for the design of the menus, and procurement multi-unit operation
  • Directly responsible for employee recruitment, development, training and performance management
  • A member of the clients' sustainability committee and system Retail Council
  • Labor efficiency management, analysis, evaluation to ensure productivity based on volume.
  • Procurement of equipment and supplies
  • Identifies customer needs and responds proactively to all of their concerns.
  • Support Providence System level initiatives.
Assistant Manager
July 1998 to July 1999Host Marriott –SeaTac Airport － SeaTac, WA
  • Oversaw the day to day activities of a $2M multi-concept retail operations and supervision of over 40 employees
  • Responsible for procurement of $1M food and non-food
  • Exceeded budget goals by 4%
  • Worked with vendors on promotions and specials for the retail operation
  • Assisted the management team in overseeing other retail operations within the airport as needed
  • Responsible for the proper accounting and reconciliation of Point of Sale system and revenues
  • Oversaw month-end inventory of a $2M operation
  • Ensured productivities levels are met through labor management
  • Responsible for productivity, recruitment and training employees.
Food and Beverage Manager
August 1994 to July 1998Naval Station Everett － Everett, WA
  • Responsible for opening four Food and Beverage operations as well as Environmental Services for The Morale Welfare and Recreation Department for the new Naval Station Everett
  • Created and maintained department budgets in excess of $1.5M in sales
  • Responsible for the direct supervision of 25 employees
  • Oversaw the day to day operations to ensure quality services were adhered too
  • Responsible for hiring and training of all employees
  • Developed all retail and catering menus
  • Responsible for the proper accounting and reconciliation of Point of Sale system and revenues
  • Responsible for product procurement in multi-unit operation
  • Demonstrated excellent customer service by receiving many customer recognition comment cards.
  • Also received multiple letters of appreciation from customers
  • Responsible for multiple special events serving thousands of guests including Seafair Picnics, Milltown Blues Festival and 4th of July Celebration which was held in conjunction with the City of Everett.
Education and Training
High School Diploma : 1990South Kitsap High School － Port Orchard, WA
Completion of Nutrition and Food Service Professional TrainingUniversity of Florida － Gainesville, FL
Certifications
  • Certified Dietary Manager
  • Servsafe certified
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Resume Overview

Companies Worked For:

  • Providence Regional Medical Center Everett - Sodexo
  • Host Marriott – SeaTac Airport
  • Naval Station Everett

School Attended

  • South Kitsap High School
  • University of Florida

Job Titles Held:

  • Operations Manager
  • Assistant Manager
  • Food and Beverage Manager

Degrees

  • High School Diploma : 1990
    Completion of Nutrition and Food Service Professional Training

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