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Operations Manager Resume Example

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OPERATIONS MANAGER
Executive Profile

Senior-Level Distributions, Operations And Supply Chain Manager Operational Turnaround, Strategic Planning and Continuous Process Improvement A solutions-focused and results-oriented Operational and Supply Chain Management Executive offering more than 20 years of experience in the strategic management of large-scale, manufacturing, supply chain, transportation and warehouse operations. Hands-on" leader and effective trainer with a management style that focuses on teamwork and clearly defined mission and values for buy-in of all levels. Execution of over 25 successful Lean/Kaizen/Six Sigma Manufacturing and Production projects. In-depth experience with e-Commerce development including strategic planning, staff development, warehouse design, start-up and volume growth plans. Project Manager for installation of two (2) new high-speed production/packaging lines including automatic storage and retrieval system increasing capacity by 35% for a national distribution company with project yearly revenue increase of $7M. Implementation of Lean Manufacturing/Production at Wilkes-Barre Branch to increase overall productivity to exceed yearly Contribution Margins Dollars and Percentage Margin. This was accomplished while losing branch's largest customer due to regional closure. Negotiated a new lease program at Chambersburg Cold Storage for warehouse equipment to replace old equipment with significant cost reductions within the first six (6) months; decreased equipment down-time from 21% to less than 2% which resulted in a 15% productivity increase. Decreased pallet-purchasing costs by 40% through the development of a pallet salvage and repair program at both Cardinal Health and Advantage One. Adapted program at Chambersburg Cold Storage to cut pallet-purchasing costs by 30%. Spearheaded Six Sigma projects at Advantage One that decreased picking errors from 3.5% to 0.6% and increased on-time/in-full deliveries from 95.0% to 99.0% and load accuracy to 99.85%. Served as Project Manager at Advantage One for the full-scope construction of a $17.5M high volume automated fulfillment center; completed within budget and three (3) months ahead of schedule. Project-managed full integration of Cardinal Health's northeast regions manufacturing and distribution facilities including 3PL distribution centers. Inventory accuracy increased to 98.65% and on-time/in-full deliveries increased to 98.5%. David B. Shaak

Skill Highlights
  • P&L/Financial Management * Strategic Business Planning * Multiple Distribution Center Management * Sales/Business Development * Supply Chain/Reverse Logistics * Sales Team Development/Management * Manufacturer/Vendor Relations * Project/Program Management * Process Innovation/Improvement * KPIs/Fulfillment/e-Commerce * Cost Productivity/Containment * DOT/USDA/FDA/DEP/OSHA/HACCP Compliance * High-Volume SKU Management * Materials Planning/Purchasing * Facility/Product/Service Start-Up * Lean Manufacturing/Productio
  • Staff Management/Training * High Volume/Automated and Crossdock Warehousing
Professional Experience
Operations ManagerAug 2014 to Current
Amazon － Hazleton, PA
  • Lead and supervise a team of 5 Area Managers and 300+ hourly associates in outbound or operations within the Fulfillment Center.
  • Strategic planning and forecasting; assign and direct work; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
  • Revised staffing model to maintain positive productivity hours in outbound shipping during last three-month period for all shifts averaging 275+ hours per shift.
  • Developed new FIFO strategy for pre-sort and sort with an annual savings of 1M. It also ensures that freight does not get processed out of FIFO during high volume periods.
  • Led Kaizen project to reduce sort DPMO to less than 5,000 (company average). Three month DPMO average before Kaizen was 8,855 and three-month DPMO average after Kaizen was 2,255 with a three-month company savings of 2.5M.
Independent Project ManagerDec 2013 to Aug 2014
David B. Shaak Consulting － Albrightsville, PA
  • Provide independent consulting services to manufacturing and distribution companies in diverse areas including Supply Chain Management, e-Commerce, Manufacturing, Operational Turnaround, Software Selection, Full-Scope Project Management, Safety Evaluation, Production Scheduling, Standard Operating Procedures (SOPs), and Transportation/Distribution Procedures.
  • Development and improvement of team interactions including change management - Sales, Customer Service, Accounts Payable and Receivable, Production Planning, Manufacturing, Warehousing and Transportation.
  • Project manager for expansion of e-Commerce division of regional distributor to double capacity up to 2.5M units per day.
  • Supply chain analysis for a regional pharmaceutical company with overall goal to decrease raw material and distribution costs by 25% for an annual $45M savings.
  • Revised Standard Operating Procedures (SOPs) for national home improvement store chain. Safety-Kleen Systems (Clean Harbors), Wilkes-Barre, PA Regional Area General Manager Chambersburg Cold Storage (MHW Group), Chambersburg, PA Distribution Center General Manager Advantage One, Lancaster, PA Director of Operations and Supply Chain Transportation and Supply Chain Manager Cardinal Health, Syracuse, NY Sr. Regional Supply Chain Manager Supply Chain Manager Hanover Foods Corporation, Hanover, PA Distribution And Supply Chain Manager Distribution And Supply Chain Supervisor
Education
Master of Business Administration, Business Administration/Management, Finance and MarketingWestern Maryland College － Westminster, Maryland, USMaster of Business Administration; Concentration in Operations and Production Management Bachelor of Science Degree in Business Administration/Management; Double Minor in Finance and Marketing Western Maryland College, Westminster, Maryland
Certifications
Purchasing and Supply Chain Management Certification - Harrisburg Area Community College, Harrisburg, PA Lean Six Sigma Master Black Belt - Villanova University, Philadelphia, PA
Skills
Operations, Fifo, Forecasting, Fulfillment, Kaizen, Operations Manager, Shipping, Staffing, Strategic Planning, Accounts Payable, Change Management, Customer Service, Production Planning, Production Scheduling, Project Management, Project Manager, Receptionist, Retail Sales, Sales, Scheduling, Sops, Supply Chain, Supply Chain Management, Black Belt, Budget, Business Development, Business Planning, Buying/procurement, Dep, Dot, Exceed, Fda, Financial Management, Haccp, Increase, Integration, Integrator, Inventory, Large-scale, Lean Manufacturing, Logistics, Packaging, Process Improvement, Program Management, Purchasing, Sales Team, Six Sigma, Six-sigma, Solutions, Training, Usda, Warehouse Operations, And Marketing, Finance, Marketing, Production Management
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Resume Overview

Companies Worked For:

  • Amazon
  • David B. Shaak Consulting

School Attended

  • Western Maryland College

Job Titles Held:

  • Operations Manager
  • Independent Project Manager

Degrees

  • Master of Business Administration , Business Administration/Management, Finance and Marketing

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