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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Results-driven sales leader bringing demonstrated record of progressive growth and accomplishment in the building materials industry. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities.

Skills
  • Business development expertise
  • Relationship building and management
  • Human resources knowledge
  • Sales professional
  • Project management
  • Team player
  • Verbal/written communication
  • Reporting and documentation
  • Self-sufficient
  • Strong customer relations
  • Cost reduction and containment
  • Business development
  • Risk analysis and management
  • Employee relations and conflict resolution
Work History
03/2020 to Current
Operations Manager Cooper Standard Livonia, MI,
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Developed and maintained relationships with customers and suppliers through continual communication.
  • Managed and allocated staff and material resources to meet production goals.
  • Improved distribution efficiency with design, development and testing of embedded software applications.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Boosted team performance with enhanced employee evaluation processes.
10/2019 to 02/2020
Branch Manager Hood Industries, Inc. Birmingham, AL,
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Engaged employees in business processes with positive motivational techniques.
12/2018 to 10/2019
Branch Manager Horizon Bank South Bend, IN,
  • Serves as outside sales to sign on new accounts
  • Maintains building & property to ensure OSHA standards
  • Recruited, interviewed, hired and trained 8 employees and implemented mentoring program to promote positive feedback and engagement
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations
  • Protected company assets with strategic risk management approaches
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations
  • Assessed employee performance and developed improvement plans
  • Engaged employees in business processes with positive motivational techniques
  • Oversaw truck deliveries to ensure client satisfaction
  • Maintained friendly and professional customer interactions
  • Supportively directed team of 16 employees, consistently improving performance and efficiency to maximize operational results
07/1997 to 12/2018
Operations Manager/CDL Driver Beacon Roofing Supply City, STATE,
  • Evaluated upcoming program plans to forecast expected resource needs
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly
  • Partnered with vendors and suppliers to effectively manage and budget for over 7 million dollars in inventory recommendations for improvement
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Maximized productivity and management systems by establishing specific goals and managing operations
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue
Education
Expected in 1997
High School Diploma:
St. Paul Central High School - St. Paul,
GPA:
Expected in
: General Studies
Anoka-Ramsey Community College - Minneapolis, MN
GPA:
Expected in
: Law Enforcement
North Hennepin Community College - Minneapolis, MN
GPA:
Accomplishments
  • Acknowledgements, Community Service, Skills
  • 2013 Allied Building Products Career Development Program (East Rutherford NJ)
  • Microsoft Word, Excel and Power point proficient
  • Great Plains Regional Safety Congress (33branches in 9 states)
  • 2016 "Goal Zero" branch award
  • Coon Rapids Traveling Basketball Board Member
  • Coon Rapids Traveling Fast pitch Softball Board Member
  • Special Olympics of MN Volunteer
  • (President) Coon Rapids Traveling Basketball Club
  • Proficient in Microsoft: Word, Excel, Power Point
  • Mincron, Trend and Solar/Eterm software
  • Decartes, Lumbertime, ESC Pro
  • CDL class B
  • Vast knowledge of OSHA, DOT standards
  • Coon Rapids Athletic Association Vice President

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Resume Overview

School Attended

  • St. Paul Central High School
  • Anoka-Ramsey Community College
  • North Hennepin Community College

Job Titles Held:

  • Operations Manager
  • Branch Manager
  • Branch Manager
  • Operations Manager/CDL Driver

Degrees

  • High School Diploma

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