Results-driven sales leader bringing demonstrated record of progressive growth and accomplishment in the building materials industry. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities.
Skills
Business development expertise
Relationship building and management
Human resources knowledge
Sales professional
Project management
Team player
Verbal/written communication
Reporting and documentation
Self-sufficient
Strong customer relations
Cost reduction and containment
Business development
Risk analysis and management
Employee relations and conflict resolution
Work History
03/2020 to Current
Operations ManagerCooper Standard – Livonia, MI,
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Developed and maintained relationships with customers and suppliers through continual communication.
Managed and allocated staff and material resources to meet production goals.
Improved distribution efficiency with design, development and testing of embedded software applications.
Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
Established operational objectives and work plans and delegated assignments to subordinate managers.
Boosted team performance with enhanced employee evaluation processes.
10/2019 to 02/2020
Branch ManagerHood Industries, Inc. – Birmingham, AL,
Maintained friendly and professional customer interactions.
Assessed employee performance and developed improvement plans.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
Engaged employees in business processes with positive motivational techniques.
12/2018 to 10/2019
Branch ManagerHorizon Bank – South Bend, IN,
Serves as outside sales to sign on new accounts
Maintains building & property to ensure OSHA standards
Recruited, interviewed, hired and trained 8 employees and implemented mentoring program to promote positive feedback and engagement
Uncovered and resolved strategic and tactical issues impacting sales management and business operations
Protected company assets with strategic risk management approaches
Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations
Assessed employee performance and developed improvement plans
Engaged employees in business processes with positive motivational techniques
Oversaw truck deliveries to ensure client satisfaction
Maintained friendly and professional customer interactions
Supportively directed team of 16 employees, consistently improving performance and efficiency to maximize operational results
07/1997 to 12/2018
Operations Manager/CDL DriverBeacon Roofing Supply – City, STATE,
Evaluated upcoming program plans to forecast expected resource needs
Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans
Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly
Partnered with vendors and suppliers to effectively manage and budget for over 7 million dollars in inventory recommendations for improvement
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Maximized productivity and management systems by establishing specific goals and managing operations
Led warehouse improvement initiatives to advance operational efficiencies and increase revenue
Education
Expected in 1997
High School Diploma: St. Paul Central High School - St. Paul, GPA:
Expected in
: General Studies Anoka-Ramsey Community College - Minneapolis, MN GPA:
Expected in
: Law Enforcement North Hennepin Community College - Minneapolis, MN GPA:
Accomplishments
Acknowledgements, Community Service, Skills
2013 Allied Building Products Career Development Program (East Rutherford NJ)
Microsoft Word, Excel and Power point proficient
Great Plains Regional Safety Congress (33branches in 9 states)
2016 "Goal Zero" branch award
Coon Rapids Traveling Basketball Board Member
Coon Rapids Traveling Fast pitch Softball Board Member
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