Dedicated operations manager with demonstrated strengths in leading in high-volume, customer service-oriented environments while increasing revenue, improving operational proficiency and creating productive teams.
Manage and supervise a 1,000-member staff of cashiers and senior supervisors, while assisting the Vice President and Senior Director of Food & Beverage with daily processes of the venue and assure proper staffing and coverage of all 76 Food & Beverage outlets
Develop working relationships with external suppliers for specialty outlets, (e.g.Hill Country, Carnegie Deli, Jean-Georges' Simply Chicken, Andrew Carmellini's Sausage Boss, Drew Nieporent's Daily Burger)
Demonstrate awareness of sales trends and gross margins of products for Food & Beverage outlets and monitor purchasing and receiving procedures for products and supplies to ensure proper quantity, quality and price for all purchases
Conduct daily inspections and maintained food sanitation and kitchen equipment safety reports.
Collaborate closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues.
Implemented and supported company initiatives and programs.
Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.
Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.
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DEPARTMENT SUPERVISORExova – Minnetonka, MN,
Managed and supervised a 48-member staff for Food & Beverage/Merchandise departments
Directly responsible for ensuring proper merchandising and presentation of all products and merchandise throughout the venue
Demonstrated awareness of sales trends, best sellers, and gross margin of products for multiple food/merchandise outlets
Provided quality customer care to all customers by handling concerns quickly and sincerely
Prioritized resources to maximize sales within the variety of merchandise stands
Oversaw the sales and performance of Food & Beverage/Merchandise Department as well as assign daily responsibilities and positioning
Observed staff performance and provide proper feedback to management as it may apply to performance evaluations
Assisted Director with the overall daily floor operations as needed
05/2008 to 09/2010
PERSONAL ASSISTANTCarlton Senior Living – Sacramento, CA,
Assisted in coordinating Vice President's schedule
Made travel arrangements for Vice President and associates
Performed small duties in maintaining office
Arranged meetings for Vice President and guests
Maintained phone lines and screened phone calls
Performed various duties upon request.
01/2007 to 04/2008
ASST. SALES MANAGERDepartment Of Defense – Cape Canaveral, FL,
Created and maintained an owner follow-up system that encouraged repeat and referral business and contributed to customer satisfaction
Assisted in the creation of several marketing initiatives and proposals
Assisted the sales manager in producing revenue and controlling expenses for the company
Oversaw regular sales, financing presentations & overall deal structures Measured the performance of associates and provided feedback as needed
Assisted the dealer in planning, organizing & controlling the actions of the sales department.
03/2006 to 02/2007
PRODUCE DEPARTMENT MANAGERSam's Club – City, STATE,
Ensured the production of quality merchandise and service consistent with FDA standards.
Managed floor presentation and merchandising of products according to company standards Scheduled, supervised, trained and assigned duties to department employees
Planned daily operations & monitored production process following company procedures and profitability guidelines as well as prepared sales and inventory reports
Investigated and resolved merchandise quality & service complaints.
Accomplishments
Successfully managed a staff of 100+ employees during high volume Food & Beverage services for more than 19k guest each Event.
Received A+ Ratings for New York City Health Department inspections 3 years straight
Skills
Computer Literacy, Elite Customer Satisfaction, Team Leadership, Microsoft Office, Time Management, Employee Relations, Mentoring, Marketing, Training Programs, Budget Planning, Cash Handling, Inventory Control, Merchandising, Procurement, Proposals & Purchasing, Receiving, Sales Manager, Management
Education
Expected in 2017
Dual BA/MBA: Business Management Ashford University - Clinton, IA GPA:
Expected in 2008
BACHELOR OF ARTS: Business Management Capitol University - Seattle, WA GPA:
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