Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Dedicated operations manager with demonstrated strengths in leading in high-volume, customer service-oriented environments while increasing revenue, improving operational proficiency and creating productive teams.
09/2010 to 05/2014
OPERATIONS MANAGER Core Comprehensive Occupational Resources Tyler, TX,
  • Manage and supervise a 1,000-member staff of cashiers and senior supervisors, while assisting the Vice President and Senior Director of Food & Beverage with daily processes of the venue and assure proper staffing and coverage of all 76 Food & Beverage outlets
  • Develop working relationships with external suppliers for specialty outlets, (e.g.Hill Country, Carnegie Deli, Jean-Georges' Simply Chicken, Andrew Carmellini's Sausage Boss, Drew Nieporent's Daily Burger)
  • Demonstrate awareness of sales trends and gross margins of products for Food & Beverage outlets and monitor purchasing and receiving procedures for products and supplies to ensure proper quantity, quality and price for all purchases
  • Conduct daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Collaborate closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues.
  • Implemented and supported company initiatives and programs.
  • Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.
  • Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
  • Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.
  • Managed and supervised a 48-member staff for Food & Beverage/Merchandise departments
  • Directly responsible for ensuring proper merchandising and presentation of all products and merchandise throughout the venue
  • Demonstrated awareness of sales trends, best sellers, and gross margin of products for multiple food/merchandise outlets
  • Provided quality customer care to all customers by handling concerns quickly and sincerely
  • Prioritized resources to maximize sales within the variety of merchandise stands
  • Oversaw the sales and performance of Food & Beverage/Merchandise Department as well as assign daily responsibilities and positioning
  • Observed staff performance and provide proper feedback to management as it may apply to performance evaluations
  • Assisted Director with the overall daily floor operations as needed
05/2008 to 09/2010
PERSONAL ASSISTANT Carlton Senior Living Sacramento, CA,
  • Assisted in coordinating Vice President's schedule
  • Made travel arrangements for Vice President and associates
  • Performed small duties in maintaining office
  • Arranged meetings for Vice President and guests
  • Maintained phone lines and screened phone calls
  • Performed various duties upon request.
01/2007 to 04/2008
ASST. SALES MANAGER Department Of Defense Cape Canaveral, FL,
  • Created and maintained an owner follow-up system that encouraged repeat and referral business and contributed to customer satisfaction
  • Assisted in the creation of several marketing initiatives and proposals
  • Assisted the sales manager in producing revenue and controlling expenses for the company
  • Oversaw regular sales, financing presentations & overall deal structures Measured the performance of associates and provided feedback as needed
  • Assisted the dealer in planning, organizing & controlling the actions of the sales department.
03/2006 to 02/2007
  • Ensured the production of quality merchandise and service consistent with FDA standards.
  • Managed floor presentation and merchandising of products according to company standards Scheduled, supervised, trained and assigned duties to department employees
  • Planned daily operations & monitored production process following company procedures and profitability guidelines as well as prepared sales and inventory reports
  • Investigated and resolved merchandise quality & service complaints.
  • Successfully managed a staff of 100+ employees during high volume Food & Beverage services for more than 19k guest each Event.
  • Received A+ Ratings for New York City Health Department inspections 3 years straight


Computer Literacy, Elite Customer Satisfaction, Team Leadership, Microsoft Office, Time Management, Employee Relations, Mentoring, Marketing, Training Programs, Budget Planning, Cash Handling, Inventory Control, Merchandising, Procurement, Proposals & Purchasing, Receiving, Sales Manager, Management

Expected in 2017
Dual BA/MBA: Business Management
Ashford University - Clinton, IA
Expected in 2008
BACHELOR OF ARTS: Business Management
Capitol University - Seattle, WA

Classes in Restaurant and Facility Operations

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  • Dual BA/MBA

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