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Operations Manager Resume Example

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OPERATIONS MANAGER
Summary

Extremely organized with eight year background in the successful planning and execution of small to large scale events in the sports, entertainment and experiential marketing field, along with 4 years of social media management. Expert in managing team of 10+ people, schedules, accommodations, creating agendas, and venues. Proven ability to balance priorities, meet deadlines, and produce top quality work. Ability to thrive in high pressure environment.  

​
Relevant Professional Experience
02/2018 to Current
Operations ManagerCooper Standard - East Tawas , MIManage team of 15 members. Oversee venue rentals for public and private parties. Recruit, hire and train new employees for various departments. Reduce and control expenses by analyzing company profits. Implement new organizational structure to improve company morale. Conduct performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions. Monitor and control office and restaurant inventory to ensure adequate supply levels and timely product ordering. Evaluate and identify ineffective workflow processes to devise and implement solutions to achieve greater productivity and performance. 
10/2016 to 12/2017
Event CoordinatorKansas State University Foundation - Colby , KS
Traveled nationwide executing consumer experiences for the Toyota brand. Created engagement strategies to spark consumer interest in product. Planned and executed event logistics for national tour promoting the Toyota Green Initiative. Spearheaded community service involvement in each market for the Toyota Green Initiative brand. Assisted in creating RFP decks to present for new business for the company.
Key Events: 
  • CIAA Basketball Tournament
  • Afropunk Festivals (Brooklyn and Atlanta)
  • SWAC Football Championship
  • Broccoli City Festival
  • CONCACAF Gold Cup
02/2011 to 04/2016
Brand Account ManagerThe Go Daddy Group Inc - Seattle , WA

Oversee key accounts and client relationships to ensure quality service, activation execution, and renewals of partnerships with fortune 500 companies such as Toyota and Bank of America. Work collaboratively with the CIAA, SWAC, and Honda Battle of the Bands to plan, create, and execute event logistics. Serve as on-field operations manager for SWAC Football Championship, project manager for the Honda Battle of the Bands, and operations lead for CIAA & SWAC Basketball Tournaments. Managed the process of approval for purchase orders, talent and freelance contracts, and expense reports.

02/2011 to 05/2013
Freelance College Event AssistantSony/RCA Records - City , STATE

Executed label events on the campus of Johnson C. Smith University and surrounding area. Created and controlled events such as meet and greets, concert ticket raffles, and album listening parties. Worked closely with the A&R Director to ensure successful events for artists in market. Utilized social media platforms for the promotions of label and worked in high pressure environment to meet deadlines.

08/2010 to 05/2013
Freelance Game Operations ManagerMC3 Sports & Entertainment Group - City , STATEOversaw all elements of Johnson C. Smith University and CIAA conference game operations. Managed event staff including on-court entertainment and client services assistants. Worked with local companies to identify appropriate halftime and between game talent. Created and executed new and creative in-game and in-arena entertainment, including on-court promotions, fan interactive elements, etc. Oversaw game day event and media scripts.  Conducted pre and post-production meetings.
01/2010 to 01/2014
Freelance Social Media ManagerBlack Cloud Music - City , STATE

Remotely served as social media manager handling the company website and social media platforms. Utilized social media to generate consumer buzz for label album releases and events. Sent bi-weekly reports to supervisor providing social analytics. Provided event management assistance for summer concerts and festivals in market. Created national fan base for label and drove album sale 5%. Spearheaded launch of new website and logo and created marketing templates.

Education
2013
Bachelor of Arts: Communication ArtsJohnson C. Smith University - City, State, US
  • Cum Laude Graduate 
  • Student government representative - President Asst (2011-2012)
  • Student government representative - Vice President of Public Relations (2012-2013)
  • Marketing, Public Relations and Journalism coursework
Skills
  • Microsoft Office Suite
  • Adobe Suite: Photoshop, Illustrator
  • Social Media Platforms: HootSuite, Mailchimp, Twitter, Facebook, Instagram, Tumblr, Periscope, Snapchat, GroupMe, LinkedIn
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How this resume score could be improved?

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71Average
Resume Strength
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Resume Overview

School Attended

  • Johnson C. Smith University

Job Titles Held:

  • Operations Manager
  • Event Coordinator
  • Brand Account Manager
  • Freelance College Event Assistant
  • Freelance Game Operations Manager
  • Freelance Social Media Manager

Degrees

  • Bachelor of Arts : Communication Arts

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