Results-driven management professional with over 20 years of experience in construction operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritizing activities, translating business requirements into solutions and achieving defined objectives.
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from varying backgrounds.
Skills
Process improvement strategies
Policies and procedures implementation
Multidisciplinary collaboration
Solutions development
Systems implementation
Team Building/Leadership
Quality assurance and control
Project management abilities
Client relationships
Thrives in high-pressure environments
Delegation
Workforce Management
Business and Operations Management
Buildium property management software
Smartsheet project management software
SchedulePro project management software
Excel Spreadsheet
Experience
Project Manager, 8/11/21 to Current Core Comprehensive Occupational Resources – Memphis, TN,
Forecast, schedule, monitor project timelines, personnel performance and cost efficiency.
Create project plans with established timelines, assign to appropriate teams and managed workflow throughout construction.
Manage changes to project scope and cost
Implement most effective management processes to keep project up-to-date.
Build and establish strong partnerships with teams, vendors and contractors.
Lead meetings with internal team members, consultants and contractors.
Conduct inspections of job sites for quality and progress.
Drive continuous improvement of project delivery process by providing strong leadership.
Communicate with clients to convey deadlines, scope of work and potential challenges throughout project timeline.
Operations Manager, 09/2020 to 06/2021 Franklin County Public Schools – Frankfort, KY,
Defined business requirements, data models and transformation logic and report structures to enhance organizational efficiencies.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Devised business and technology strategies to create performance metrics, reporting and analysis systems in support of investigative operations.
Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Conferred with subordinate managers each day to assess needs and optimize activities.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Inspected production areas to identify and correct unsafe or unauthorized practices.
Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Principal, 01/2014 to 06/2021 Kaiser Transport – VT, State,
Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Met with clients to establish ideas, goals and guidelines for design team.
Maintained close connection with project personnel to quickly identify and resolve problems.
Tracked costs and expenses and assessed closely against original project budget.
President, 01/2003 to 01/2014 Fedex Cross Border – Hagerstown, MD,
Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Hired and mentored core start-up team, working to outline initial company policies and procedures.
Organized and participated in monthly on-site meetings with clientele and subcontractors.
Reduced employee and subcontractor turnover rate.
Estimated construction costs accurately, achieving consistent business profits.
Planned, organized and managed crews and subcontractors through expert communication and handling of all work orders and purchase orders.
Enhanced customer satisfaction by resolving issues effectively and efficiently.
Completed projects on time and within allocated budget.
Prepared and submitted daily work-site reports, weekly invoices, payroll and overtime requirements.
Owner, 01/2000 to 01/2003 Company Name – City, State,
Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
Hired and mentored core start-up team, working to outline initial company policies and procedures.
Determined project scope, boundaries, time frame and possible complications to produce accurate estimates.
Education and Training
: Architectural Engineering, Construction Mangement, Expected in University of Cincinnati - Cincinnati, OH GPA:
: Industrial Design, Expected in Columbus College of Art And Design - Columbus, OH GPA:
: , Expected in Strategic Coach - Toronto, Canada, GPA:
: , Expected in Business Mastery - Las Vegas, NV, GPA:
: , Expected in COSE: Council of Smaller Enterprises - Cleveland, OH, GPA:
Accomplishments
Streamlined the branch operations, resulting is in lower operating cost.
Developed relationships with new clients and typically exceeded sales goals.
Consistently maintained high customer satisfaction ratings.
Developed projects specific Gantt charts to aid in project flow and customer communication.
Implemented new operational systems that significantly impacted efficiency and improved operations.
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