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operations manager resume example with 2+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Accomplished management professional with 3 years of career progression in Administrative and Managerial operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. My goal is to always administer a very comprehensive work breakdown structure, monitor progress, reallocating resources, staying under budget, and executing deadlines. Some of the strongest characteristics I possess is that I am very personable individual and easy to talk to, really strong at presenting information to a client or a team, and am extremely focused on having attention to detail. I enjoy working within a team environment and building up the people around me to ensure they can confidently complete tasks at hand. Being an adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator with Russian fluency and well-versed in employee, vendor and partner relations.

Skills
  • 2 Years as a Client Service Specialist and as a Operations Manager
  • 2 Years of Administrative Mangerial Experience
  • Innovative and Collaborative Leadership Abilities
  • Ability to manage small-scale and large-scale projects with consistent prioritization, implementation, and execution skills
  • Strong analytical, attention to detail, research, and problem-solving skills
  • Extraordinary interpersonal and relational skills
  • Vibrant and outstanding oral, written, and public speaking communication skills
  • Ability to make independent decisions with minimal supervision and maintain vital confidentiality
  • Upright personal and professional judgement skills
  • Ability to manage cross-functional teams with vision, poise, confidence, and encouragement
Education
Bachelor of Science: Political Science, Expected in 12/2020
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Framingham State University - Framingham, MA,
GPA:
Status -
Project Management Certification : PMP Certification , Expected in 09/2020
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Cornell University - Ithaca, NY,
GPA:
Status -
Accomplishments

- Have always been promoted within a company as a result of fulfilling job duties

- Can provide references upon request for validating meeting timelines and company deadlines

- International mission's trip (Pour Da Prince, Haiti)

- Recruited and played a collegiate sport at the NCAA level (Men's Ice Hockey)

- Volunteering in a mens training program (Great Rock Church, Danvers MA)

Work History
Operations Manager, 09/2019 - 04/2020
Core Mark Searcy, AR,
  • Maintaining & building client records / relationships
  • Collaborating with business partners and helping oversee projects
  • Answering to client inquiries and offering assistance
  • Review and approve proposals or requests
  • Providing supporting material. (Set up process, archive client records, including orders and tracking of all contact)
  • Fulfilling and achieving critical deadlines
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Developed team communications and information for client meetings
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Prepared quotes for new products and services and composed budgets.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor services to individual markets.
Administration Manager, 05/2017 - 08/2019
First Transit New Lenox, IL,
  • Supervision of day-to-day operations of the staff members.
  • Hiring, training, and evaluating employees, taking corrective action when necessary
  • Reviewing, and improving website functionality, policies, and procedures
  • Managing the company's budget including travel and operation costs
  • Scheduling athletic events, tournaments, and charity games
  • Seeking endorsement & fundraising opportunities
  • Maintaining positive client relations
  • Ensuring compliance with rules and policies
  • Promoting company through various forms of media
  • Arranged company conferences and led team meetings
  • Supervised and guided new employees on website functions and client communication by responding quickly to questions, which improved understanding of job responsibilities
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Internship - (Legal) , 09/2017 - 05/2018
Rodriguez & Stern Attorney's At Law City, STATE,

- Reviewing applications for legal assistance from low income clients with a wide range of civil & criminal legal issues

- Conduct phone intake or meeting with clients to identify potential legal issues and to obtain necessary information

- Attended depositions and court proceedings and prepared summaries on cases

- Making direct contact with our volunteer attorneys to assist with the assignment and closing of cases

- Participate in the drafting of legal research and creation of self-help materials for pro se clients

- Courtroom assistant ( prepare documents and files for mediation, sat in second chair with the attorney during a trial)

- Comping legal information and referral resources

- Maintained excellent attendance record, consistently arriving to work on time

- Prepared written correspondence for attorneys

- Conferred with clients and other involved parties to gather and track case information.

- Took part in meetings both internal and at clients' locations

- Adhered to privacy laws to avert possible information breaches and protect client data.

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Resume Overview

School Attended

  • Framingham State University
  • Cornell University

Job Titles Held:

  • Operations Manager
  • Administration Manager
  • Internship - (Legal)

Degrees

  • Bachelor of Science
  • Project Management Certification

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