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Operations Manager Resume Example

Resume Score: 80%

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OPERATIONS MANAGER
Summary

Talented Operations Manager and team leader offering 3 years of success in stressful environments. Strategic thinker with a hardworking attitude. Offers proven ability to build effective teams and is committed to identifying and leveraging opportunities for growth.

Skills
  • Troubleshooting electronic equipment
  • Privacy protocols
  • Documenting communications
  • Maintaining equipment
  • Team communication
  • Equipment maintenance
  • Inspection skills
  • Message processing
  • Safety protocol understanding
  • Perimeter patrol
  • First Aid/CPR
  • Equipment Operation
  • Team Building
  • Safety inspections
  • Problem Resolution
  • Team Management
  • Relationship Development
  • Organization
  • Customer Service
  • Communications
  • Supervision
Experience
Operations Manager02/2017 - CurrentSova Food IncNashville, TN
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Sought out and implemented methods to improve service and team performance and boost business sustainability.
  • Monitored staff members at all catering events and functions, providing in-depth instructions ahead of time.
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Identified, investigated and corrected operational issues such as inventory waste to keep business operating at optimal levels.
  • Planned and managed menus for weekly offerings and special events.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
  • Completed order forms and collected payments to keep customer accounts current.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
  • Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
  • Increased clientele by networking with local businesses and venues.
  • Attended and participated in industry events.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Performed site evaluations, customer surveys and team audits.
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Light Service Technician04/2016 - 01/2017AAA Cooper Transportation Inc.Cincinnati, OH
  • Tested and troubleshot equipment to locate source of problems and develop correction plans.
  • Performed customer work and warranty repairs in compliance with manufacturer standards.
  • Maintained accurate records of purchases, titles and sales to facilitate planning and sustain best practices.
  • Performed routine and reparative maintenance for company freight and trucks.
  • Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction.
  • Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
  • Performed troubleshooting and diagnostic procedures to locate the source of malfunctions.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Security04/2015 - 11/2015Rippy's Bar & GrillNashville, TN
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
  • Monitored and reported suspicious activities to local authorities.
  • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Denied entrance to the building to unauthorized persons.
  • Secured all doors in the office and main building after hours.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
Field Radio Operator08/2011 - 01/2015USMCSan Diego, CA

•Developed and led training programs in preparation for combat

•Trained in use of tear gas and explosives

•Served as custodian of classified documents

•Performed as fire team member during situational training exercise and all infantry dismounted battle drills

•Expert in tactical and technical guidance

•Communicated urgent orders and directions effectively to team of 25 personnel

•Documented and processed classified materials

•Led fire team during infantry dismounted battle drills and situational training exercises

•Tracked personnel and supplies within company

•Maintained 100% accountability of all assigned equipment worth more than $1million

•Aided superiors in planning, resourcing and execution of more than 20 mounted and dismounted operations

•Planned and briefed personnel on missions

•Maintained security of local areas and performed route clearance for visiting high-ranking officials

•Constructed and camouflaged infantry positions and equipment to prevent detection

•Operated and maintained field communications equipment

•Led basic reconnaissance operations and reported enemy movements to commanding officers

•Established and commanded field communication operations.

Education and Training
2011High School Diploma:Mt. Juliet High SchoolJuliet, TN
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Resume Overview

Companies Worked For:

  • Sova Food Inc
  • AAA Cooper Transportation Inc.
  • Rippy's Bar & Grill
  • USMC

School Attended

  • Mt. Juliet High School

Job Titles Held:

  • Operations Manager
  • Light Service Technician
  • Security
  • Field Radio Operator

Degrees

  • 2011 High School Diploma : Mt. Juliet High School

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