operations manager resume example with 9 years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Highly accomplished and results-driven Operations Manager with five plus of experience in optimizing operational efficiency, driving process improvements, and delivering exceptional results. Proven track record of successfully leading cross-functional teams and overseeing complex operations. Recognized for strategic thinking, strong leadership, and a passion for continuous improvement. Adept at analyzing data, identifying opportunities for growth, and implementing innovative solutions to enhance productivity, reduce costs, and maximize profitability. Excellent communicator and relationship builder, skilled in collaborating with stakeholders at all levels to achieve organizational goals. Known for adaptability, problem-solving, and the ability to thrive in fast-paced, dynamic environments. Committed to delivering superior customer experiences and maintaining the highest standards of quality and operational excellence.
Skills
Leadership
Strategic Thinking
Problem-solving
Strong Analytical Skills
Excellent Communication
Adaptability
Attention to Detail
Team Building
Customer Focus
Planned Equipment Constraints
Staff Training
Multi-Unit Operations Management
Process Improvement Strategies
Work History
10/2019 to CurrentOperations ManagerAmerican Heart Association | Saint Louis, MO,
Train, communicate, and enforce company and DOT safety procedures.
Set enforced, and optimized internal policies to maintain responsiveness to demands.
Ensure proper maintenance of facility and all assets.
Provide excellent customer service by executing deliveries and other requests for service.
Make recommendations for employee actions including hiring, pay, training, and performance reviews.
Perform facility opening and closing functions.
Ensure trucks and forklifts are operable and are being maintained properly and in accordance with company procedures.
Prepare, evaluate, and balance 35 employees and delivery schedules.
Manage customer relationships and resolve customer issues.
Manage facility inventory and assets.
Work and manage warehouse and route as needed.
Schedule and coordinate meetings.
Successfully manage and collect on past due accounts.
Develop strategies for better workplace efficiency, safety, and goal achievement.
Liaise between managers, customers, and employees.
Monitor spending patterns and budget.
Assist with marketing initiatives as needed.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Devised processes to boost long-term business success and increase profit levels.
03/2018 to 10/2019Operation MangerHaulaway | City, STATE,
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Devised processes to boost long-term business success and increase profit levels.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Introduced new methods, practices, and systems to reduce turnaround time.
Increased profit by streamlining operations.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Developed and implemented strategies to maximize customer satisfaction.
Manage 25 employees in total.
02/2017 to 03/2018Route MangerMillerCoors | City, STATE,
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Developed and maintained relationships with customers and suppliers through account development.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Cross-trained existing employees to maximize team agility and performance.
Onboarded new employees with training and new hire documentation.
Improved safety procedures to create safe working conditions for workers.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Scheduled deliveries and pickups according to customer needs.
Provided customers with information on products and services.
Answered phone calls and responded to customer emails.
Utilized dispatch software to enter customer orders, deliveries and receipts.
Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Manage 13 drivers in total.
06/2014 to 02/2017Warehouse MangerDan Henry Distributing | City, STATE,
Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Developed safety programs to protect workers and reduce injuries.
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Manage eight warehouse employees.
Facilitate roughly 35 delivery per day.
Education
Expected in 2013 to to High School Diploma | St Johns High School, Saint Johns, MIGPA:
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