operations manager resume example

• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
• Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Formulated processes to reduce downtime and financial loss.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Identified procedure or process changes required to improve performance and productivity.
• Identified and resolved unauthorized, unsafe or ineffective practices.
• Spearheaded department training to enhance employee performance and boost employee productivity.
• Analyzed onsite incidents and instituted precautionary measures to reduce risk and severity of workplace injuries.
• Recognized, documented and advised on removal of hazards.
• Monitored safety practices of new and existing employees.
• Shared health and safety tips with staff effectively lowering ENR score by multiple points.
• Completed workplace safety and hazard inspections.
• Trained company employees in safety procedures and provided in-depth documentation for review.
• Reviewed company processes and suggested methods that would improve overall safety for employees.
• Inspected work practices and procedures for compliance with company and federal regulations.
• Participated in safety meetings by answering questions from staff members.
• Kept main work areas free of debris and obstacles that could cause falls and mishaps.
• Led employee training on safe usage of equipment.
• Inspected worksites, practices and gear for compliance with established safety standards.
• Gathered information, prepared reports and drafted correspondence related to cases.
• Responded to any emergencies as instructed and with utmost efficiency.
• Identified and eliminated potential safety code deficits and addressed adequacy of fire exits, stairways, aisle spaces and sprinkler systems through annual inspections.
• Implemented safety training and traffic safety instructional courses which bolstered improvements in safety culture across personnel groups.
• Provided assistance in managing health and safety programs aligned with industry standards.
• Designed programs, policies and procedures that were implemented to reduce or eliminate workplace injuries and hazards.
• Inspected facilities for adherence to fire, hazard and safety guidelines.

Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.

• Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
• Managed training, mentoring and direction to maximize productivity.
• Prepared building for Pre-load Sort
• Update HR/Bulletin Board
• Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.
• Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
• Built relationships with employees and managed accounts to drive revenue and profit by creating positive work environment.
• Interfaced with 7 department heads to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers.
• Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
• Implemented policies and standard operating procedures for continuous improvement.
• Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives with 10-member management team with related direct reports.
• Developed and maintained relationships with hundreds of customers, drivers and contractors through continual communication and resolution.
• Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
• Conducted performance reviews each week offering praise and recommendations for improvement.
• Led warehouse improvement initiatives to advance operational efficiencies and increase revenue while decreasing risk of safety.
• Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
• Established positive and effective communication among unit staff and organization leadership, reducing misunderstandings and late tasks.
• Oversaw day-to-day operations, including supervising 48-person team across 4 sites.
• Built, supervised and mentored 4 teams and leaders in receiving and inbound operations.
• Maximized productivity and management systems by establishing specific goals and managing operations.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
• Reviewed operations reports to understand numbers and trends.
• Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Identified procedure or process changes required to improve performance and productivity.
• Identified and resolved unauthorized, unsafe or ineffective practices.

• Monitored product standards and quality-control programs.
• Utilized hand trucks, carts and tugger equipment to move products while facilitating maintenance and optimization of products.
• Promoted adherence to quality standards by educating package handlers and co-workers on quality control.
• Collaborated with management to provide training on improved processes and assist with creation and maintenance of quality training.
• Performed standard inspection of all damaged, questionable, and hazardous packages to ensure satisfaction of customers and drivers.
• Fixed multiple issues effectively to increase productivity and boost workflows.
• Educated employees on specific QA standards and confirmed maintenance of standards.
• Inspected, verified and documented hazardous material reports on time.
• Reported production malfunctions to managers and production supervisors.
• Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
• Resolved all issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
• Prepared and collection daily recap reports.
• Contacted customers to resolve issues regarding address corrections, package tracking, setting appointments for delivery, and more.
• Inspected products and worker progress throughout production.
• Evaluated interactions between package handlers and drivers to assess personnel performance and customer satisfaction.
• Implemented new quality assurance and customer service standards.
• Determined quality department standards, practices and procedures.

• Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Increased brand awareness by developing technical and non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
• Developed company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
• Formulated [Type] promotions producing [Result].
• Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
• Collaborated with national sales' persons, engineers, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets.
• Developed innovative and targeted collateral to support overall branding objectives.
• Helped incorporate product changes into marketing message to drive customer engagement and firm profits.
• Built and improved customer engagement plans, boosting conversion rates and upsells.
• Planned and executed events and marketing programs, producing record financial gains.
• Created numerous marketing campaigns, which resulted in an increase in revenue.
• Transformed corporate website and social media platforms to better engage customers and promote sales.
• Executed optimal sales strategies to achieve commercial goals for multiple facilities in New Jersey market.

• Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
• Received superior customer service satisfaction scores for 40 consecutive quarters
• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
• Managed budget implementations, employee reviews, training, schedules and contract negotiations
• Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
• Weekly training sessions for local staff (10 employees)
• Bi-annual training sessions for hundreds of instructors/coaches/facility owners on product, efficiency, and motivation
• Maximized efficiency by coaching and mentoring hundreds of ATA Int. instructors worldwide on behavior principles, industry practices, company procedures and word, excel and in-house sales system
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Assessed financial statements and Daily Sales reports to evaluate employee performance, develop targeted improvements and implement changes resulting in higher sales and lower costs
• Coached hundreds of associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 95%
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels
• Devised, deployed and monitored processes to boost long-term business success and increase profit levels 150%
• Increased sales by $30-40K plus per month by establishing goals, overseeing performance and over delivering on product for main small business facility
• Implemented innovative programs, including Team Building and Training Session program to increase employee loyalty and reduce turnover
• Held weekly meetings with Program managers and Instructors to identify techniques to overcome sales obstacles
• Implemented operational strategies and effectively built customer and employee loyalty through personal meetings with each customer and following through
• Enforced quality assurance protocols to deliver ideal customer experiences
• Trained, coached and mentored staff to ensure smooth adoption of new sales programs, kicksite software, and communication skills
• Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development
• Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
• Worked with support teams to resolve issues with product, service or accounting areas
• Directed work of clerical teams and sales teams to deliver exceptional client experiences
• Maintained organized, safe and clean offices, restrooms, and training facility to keep productivity high and maximize customer satisfaction
• Devised and deployed successful marketing strategies, dramatically boosting store ranking
• Identified and capitalized on community business opportunities with effective networking
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
• Discovered areas of improvement by generating monthly operational and sales reports along with quarterly and annual comparison
• Enhanced operational efficiency and productivity by managing budgets, accounts and customer satisfaction and brand loyalty
• Developed and maintained relationships with current and exited customers and suppliers through email and social media
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Prepared annual budgets with controls to prevent overages.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Assessed reports to evaluate performance, develop targeted improvements and implement changes.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Evaluated suppliers to maintain cost controls and improve operations.
• Designed modern employee recognition program which boosted productivity and improved morale.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
• Identified trends in customer marketplaces to develop valuable solutions.
• Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
• Developed effective business plans to align strategic decisions with long-term objectives.
• Developed and maintained relationships with customers and suppliers through account development.
• Managed budget implementations, employee evaluations and contract details.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Liaised between multiple business divisions to improve communications.
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for dozens of new employees.
• Designed processes and systems supporting business needs before, during and after transitions.
• Developed solutions to address complex issues and operational gaps.
• Managed internal and external client-facing relationships through transitional periods.
• Created methods to integrate functions, optimize processes and prepare staff through proactive training.
• Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
• Identified impacted parties, business partners and resources required for planned changes.
• Created and implemented forward-thinking initiatives to improve employee engagement.
• Served as representative in various civic and community functions to further enhance company image and develop additional business.
• Created organizational filing systems for records, correspondence and level of activity.
• Recruited top talent to maximize profitability.
• Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
• Coordinated technical training and personal development classes for staff members.
• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
• Provided resolution to complex and confidential issues.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
• Reduced process lags by accurately managing confidential records for staff members.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Instructed senior leaders on appropriate employee corrective steps.
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
• Adhered to federal and state guidelines and managed payroll and benefits for over 10 employees.
• Improved team morale by resolving subjective inquiries on new hire initiatives and employee workforce matters.
• Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
• Executed on-time, under-budget project management on complex issues for senior leadership while supporting sales planning initiatives.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Facilitated communication and coordination between employees and management to keep parties informed.
• Reduced workers' compensation claims by instituting corporate safety training program.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Accurately prepared weekly payroll and tracking data using ADP software.
• Retained 100% protocol on management tools and procedural accuracy.