operations manager resume example with 13+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
To obtain a position within an organization that would utilize the educational and professional skills that I have acquired, offer opportunity for further personal growth and training, and give me the opportunity to make a positive impact on society.
Skills
Administrative Management
Decision Making
Verbal and Written Communication
Budget Control
Staff Scheduling
Finance and Accounting Oversight
Performance Assessment
Recruitment and Hiring
Training Management
Payroll Administration and Timekeeping
Calendar Management
Work History
Operations Manager, 08/2019 to Current Iron Mountain – Annapolis, MD,
Interviews and hires new staff to maintain a team focused on Individual Support Plan (ISP) outcomes
Ensures program structure and client rights are being met and supported through training, and conducting regular staff meetings
Provides timely feedback to employee’s regarding job performance, including providing counseling and disciplinary actions when needed
Supports Site Supervisor and ensures that SS and staff comply with implementing and/or overseeing including but not limited to a system of safe practice; fire drills; inspection readiness at all times, HIPAA compliance
Monitor petty cash as well as the financial monitoring of individuals within CRS homes
Fulfilling the duties and responsibilities as outlined in 6400 regulations including but not limited to:
Coordinating and completing a full assessment sixty (60) days after an admission to the residence to the residence and annually thereafter
Updating the assessment with any and all changes for the individual and information of same
Providing the assessment with a cover letter as required to the Support Coordinator and plan team members at least 30 calendar days prior to an ISP meeting
Attend Special Team Meetings to ensure that individual’s needs are being met
Participate in annual ISP meetings and ensure that signature page is secured at each ISP meeting
Liaison with all team members, including individual’s family, Support Coordination agency personnel, medical personnel, etc
Ensuring that all medical appointments and follow ups for the individuals in care are met
Promptly report any infractions of failure to follow established Elwyn policies and procedures, with Department of Human Services (DHS)regulations, HIPAA regulations, and applicable state/local/federal regulations at all times
Provides CPR and crisis intervention techniques in accordance with agency trained protocols
Remain current with required training certifications, as well as ensure that staff are up to date with mandated trainings
Provide on-call coverage
Perform other duties as assigned or necessary to maintain the appropriate care for individuals being monitored
Provide coverage and care to individuals when staffing is short
Adolescent Treatment Services Coordinator, 04/2013 to 07/2019 State Of Delaware, DPBHS – City, STATE,
Schedule and participate in treatment planning and discharge planning in conjunction with the facility personnel and other team members
Designing the aftercare treatment plans and referring clients to appropriate outpatient treatment facilities, community support systems, and/or residential treatment facilities
Ensure that the discharge recommendations and aftercare plans are carried out
Interacting with client’s families by conducting interviews, observing family dynamics, assessing strengths or dysfunctions
Create aftercare treatment plan to reflect their needs of the family in conjunction with those of the client
Providing direct supportive services including home visits, individual and family counseling as well as family crisis intervention
Monitor the outpatient treatment components to insure progress and resolve any problems that might arise
Developed and maintained a "bank" of community resources to provide the necessary services for the adolescent and family
Prepared monthly statistical, narrative and court reports, as required detailing caseload activities by maintaining progress notes on each client
Scheduled and participated in staff meetings
Made formal presentations before community groups, schools and/or professional organizations.
Master Family Services Specialist, 06/2006 to 06/2011 State Of Delaware/DSCYF – City, STATE,
Investigated allegations of child abuse, neglect, and dependency in the State of Delaware
Provided treatment services and case management to families and children in long term foster care placements
I.e
Case management, child placement, providing services, and referring families to appropriate community resources
Created safety plans, assessing risk to children in the home, and making recommendations about safety and custody issues to Family Court
Trained new employees and assisted in case assignments and supervision.
Education
B.A.: Criminal Justice, Expected in to Widener University - Newark, DE GPA:
General: , Expected in to Mount Pleasant High School Wilm - , DE GPA:
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