operations manager resume example with 16+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
I am a highly motivated business professional, new to the Atlanta area, seeking opportunities within the insurance & financial customer service industries. I am currently seeking a career outside of retail sales, that can sustain me through retirement. I have proven success in related fields and have held multiple professional licenses throughout my career including: Series 6, Series 63, Life Insurance, NMLS & Pharmacy Technician. I am extremely customer focused and believe long term customers are obtained through relationship building and continued follow through.
Skills
Customer Service-Oriented
Financial Processes Understanding
Marketing and Sales
Recordkeeping Requirements
Persuasive Communication Style
Hiring and Recruitment
Security Understanding
Active Listening
Computer Skills
Planning & Organizing
Problem Resolution
Relationship Building
Team Management
Training & Development
Experience
03/2022 to 06/2022Operations ManagerJabil Inc. | Colorado Springs, CO,
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Delivered positive customer experiences by implementing effective quality assurance practices.
12/2018 to 08/2021Assistant Store ManagerCost Plus World Market | Keizer, OR,
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Achieved adequate staffing through Interviewing, vetting job applicants, & making effective hiring decisions to fill vacancies with strong team members. Handled all aspects of scheduling.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Oversaw coaching and guidance of store employees to foster advancement in work operations.
Handled customer complaints, questions, and service needs by empathetically listening, recording details and offering solutions in person & via telephone.
07/2015 to 08/2018Owner/OperatorLineage Logistics | De Kalb, IL,
Led startup and creation of operational procedures and workflow planning.
Devised business and marketing plans and prepared monthly financial reports.
Set pricing structures according to market analytics and emerging trends.
Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
02/2013 to 08/2016Customer Service ManagerPublic Consulting Group | Baton Rouge, LA,
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Evaluated and authenticated returns, exchanges and voids.
Delivered continuous training to associates to maximize performance and customer relations skills.
Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
02/2011 to 12/2012Licensed Relationship BankerTurn 14 Distribution | Reno, NV,
Advised customers on bank products, services and financial planning options.
Modified, opened and closed customer accounts.
Completed thorough and accurate documentation for money movements, deposits or withdrawals.
Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
Promoted financial products with targeted direct mailings, in-branch selling, and outbound calls.
Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
01/2008 to 02/2011Licensed Relationship & Investment BankerChase Bank | City, STATE,
Cultivated impactful relationships with customers and drove business development by identifying financial needs, delivering product knowledge, and presenting financial planning options.
Helped customers open accounts, make deposits, update information and carry out range of routine actions. Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation.
Collaborated with mortgage and wealth management partners to assist customers with specialized needs.
Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
01/2005 to 12/2007New Accounts RepresentativeFirst Financial Bank | City, STATE,
Compiled information regarding new accounts and entered information into computers and file related forms.
Answered customers' questions and explained available services and products.
Informed customers of procedures for applying for services.
Delivered exemplary service to customers to drive strong account growth from day one.
Escalated complex issues and set up appointments for further service.
Responded promptly to customer queries and complaints to find solutions and diffuse tension.
Education and Training
Expected in 05/2004 to to High School Diploma | Calumet New Tech High School, Gary, INGPA:
Expected in to to | Business FinanceSouthern New Hampshire University, Hooksett, NHGPA:
Expected in to to | Business Administration and ManagementPurdue University Calumet, Hammond, INGPA:
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