LiveCareer-Resume

operations manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

I am a dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Furthermore, a results-driven Management professional with 24 years of experience in Power Transmission Operations, production management, organizational development and team building within a diverse industry. Highly adept in planning, coordinating and executing successful production strategies.

I'm a take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Skills
  • Team Leadership
  • Policies and Procedures Implementation
  • Multidisciplinary Collaboration
  • Planning and Implementation
  • Contract Review and Recommendations
  • Staff Management
  • Multi-Unit Operations Management
  • Decision Making
  • Maintaining Compliance
  • Problem-Solving
  • Goal Setting
  • Customer Service
  • Inventory Management
  • Operations Monitoring
Experience
Operations Manager, 04/2022 - 11/2023
1-800-Flowers.Com, Inc. TN, State,
  • Built strong operational teams to meet process and production demands.
  • Tracked and replenished inventory to maintain par levels.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Managed scheduling, training and inventory control.
  • Supported accident investigations and prepared related paperwork.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
Operations Manager, 09/2014 - 04/2022
1-800-Flowers.Com, Inc. Twin Falls, ID,
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Managed scheduling, training and inventory control.
  • Supported accident investigations and prepared related paperwork.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
Operations Supervisor, 06/1998 - 09/2014
Atmos Energy Corp. Independence, KS,
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Guided employees in handling difficult or complex problems.
  • Engaged employees to create safe, energetic work environment through feedback and recognition.
  • Delegated work to staff, setting priorities and goals.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Interpreted and explained work procedures and policies to brief staff.
  • Drove standardized best practices and leveraged support functions to optimize operational performance while meeting goals.
  • Resolved customer complaints or answered customers' questions.
  • Oversaw implementation of procedures, goals and objectives within operations.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Built and developed employee talent to drive engagement, resulting in advancement within company.
Education and Training
High School Diploma: , Expected in 06/1991
-
Miami Springs Senior High School - Miami Springs, FL
GPA:
Status -
: Architectural Engineering, Expected in
-
Miami Dade College - Miami, FL
GPA:
Status -
: , Expected in
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SKF, Martin Sprockets, Dodge, EPT - ,
GPA:
Status -
  • Power Transmission Courses
  • Bearings & Drives
  • Electrical Components, VFD's
Languages
Spanish :
Professional:
Negotiated :
:

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Resume Overview

School Attended

  • Miami Springs Senior High School
  • Miami Dade College
  • SKF, Martin Sprockets, Dodge, EPT

Job Titles Held:

  • Operations Manager
  • Operations Manager
  • Operations Supervisor

Degrees

  • High School Diploma
  • Some College (No Degree)

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