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Operations Manager Resume Example

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OPERATIONS MANAGER
Professional Summary

Results-oriented business leader with more than 10 years of experience as day-to-day business operations management, executive assistant an project manager. Strong skills leading and overseeing multiple businesses activities. Managing HR, finance, bookkeeping, production, inventory and logistic areas, reviewing performance and driving change. Forward-thinking leader with expertise in setting goals, quality standards and growth initiatives while leading quick and efficient attainment of objectives.

Skills
  • Budgeting and forecasting
  • Bilingual (Spanish)
  • Vendor sourcing
  • Raw materials, packaging and production
  • Finance background
  • Business administration
  • Supply chain logistics
  • Business operations
  • Business Development
  • Staff Management
  • Negotiation
  • Advanced MS Office Suite
  • Travel Administration
  • Strong Interpersonal Skills
  • Office administration
  • Expense reporting
  • Bookkeeping
  • Payroll coordination
  • Project planning and development
  • Budgeting
  • Schedule & calendar planning
  • Capital spending
  • Strategic planning and execution
  • Process improvements
Work History
Executive Vice President of Operations, 02/2021 to Current
Ace Hardware – Richmond , CA
  • Managed full P&L for sales, marketing and internal operations to oversee financial standing of company and solidify market position.
  • Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
  • Advised on high-level hiring decisions for key leadership positions, conducted senior hire interviews and nominated new board members.
  • Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Surpassed expectations by achieving unprecedented growth in first year of operation by effectively building high performing teams and using analytics to measure achievable results.
  • Developed import and distribution strategy and managed all related contracts and relationships to increase profit margin by 15%.
  • Set sound employee health policies in place and worked with HR department to maintain healthy work environment for employees.
  • Spearheaded change management and strategic turnaround for company during significant restructuring and downsizing.
  • Assembled team of vice president-level leaders to grow business and develop group.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Operations Manager/Executive Director, 04/2018 to 01/2021
Swift Refrigerated – Knoxville , TN
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
  • Partnered with vendors and suppliers to effectively manage and budget for over $800,000 in inventory.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Managed and allocated staff and material resources to meet production goals.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Maximized productivity and management systems by establishing specific goals and managing operations.
  • Organized international and domestic travel arrangements for up to 10 staff members, including all transportation and hotel stays.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
  • Worked with senior management to initiate new projects and assist in various processes.
Sales Manager/Operations Executive, 01/2017 to 03/2018
Adecco Group Inc. – Milan , TN
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing negotiations resulting in 15% revenue increase.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Scheduled appointments and handled calenders for senior leadership.
  • Prepared presentations, materials and documentation for use by CEO in meetings and engagements.
  • Handled all scheduling for CEO's calendar and prepared meeting agenda and materials.
Assistant Manager - Operations, 11/2015 to 01/2017
Smart Circle – City , STATE
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Coached team on effective upselling and cross-selling methods.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Increased sales revenues by 10% over 1 year by promoting complementary products and educating customers about store promotions.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Interviewed, hired and trained 50 staff associates and equipped to comply with company policies and procedures.
  • Met or exceeded monthly sales goals as team leader by up to 20%.
Legal Assistant, 09/2014 to 09/2015
Cinepolis S.A De C.V – City , STATE
  • Transcribed all weekly and bi-weekly calendar meetings.
  • Assisted attorneys with reviewing and organizing witness reports.
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Adhered to privacy laws to avert possible information breaches and protect client data.
  • Provided key administrative assistance to senior management.
  • Researched statutes, decisions, legal articles and codes.
  • Worked closely with litigation attorneys to research, complete trial preparations and create document drafts for court use.
  • Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
  • Supported administration and research processes for civil litigation cases.
  • Completed document revisions, court document filings, travel arrangements and client billing.
  • Compiled documentation, ensuring accuracy anddetail for legal briefs, responses to opposing counsel, motions to court and trial exhibits.
Executive Assistant, 08/2010 to 08/2014
State Criminal Justice Institution – City , STATE
  • Organized international and domestic travel arrangements for up to 5 staff members, including all transportation and hotel stays.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
  • Created expense reports, budgets and filing systems for Criminal Judge and all criminal departments.
  • Screened calls and emails and initiated actions to respond or direct messages for institution associates.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
  • Supported administration and research processes for civil litigation cases.
  • Developed positive working relationship with courts, clients, law enforcement members and attorneys.
Education
High School Diploma: 05/2010
Instituto Tecnologico De Monterrey - City
Bachelor of Science: Law, 12/2013
Universidad Del Valle De Mexico - City
Master of Science: Corporate Law, 06/2015
UNITEC - City
Master of Science: Criminal Law, 12/2014
Universidad Del Valle De Mexico - City
Course: State Regulations COFEMER - City
Course : Business Administration And ManagementWalden University - City, State
Course: Supply Chain Management Coursera - City
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Resume Overview

School Attended

  • Instituto Tecnologico De Monterrey
  • Universidad Del Valle De Mexico
  • UNITEC
  • COFEMER
  • Walden University
  • Coursera

Job Titles Held:

  • Executive Vice President of Operations
  • Operations Manager/Executive Director
  • Sales Manager/Operations Executive
  • Assistant Manager - Operations
  • Legal Assistant
  • Executive Assistant

Degrees

  • High School Diploma : 05/2010
    Bachelor of Science : Law , 12/2013
    Master of Science : Corporate Law , 06/2015
    Master of Science : Criminal Law , 12/2014
    Course : State Regulations
    Course : Business Administration And Management
    Course : Supply Chain Management

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