Detail-oriented Operations Manager with strong ability to multi-task projects to meet deadlines. Demonstrated ability to provide leadership to an organization with a focus on retention.
Hiring, training, motivating & supervising staff; computerized bookkeeping, A/R and A/P; assisting agents with technology; completing meeting agenda; reporting meeting minutes; building relationships with agents for retention; overseeing transaction paperwork for compliance; data entry of listings; processing closing checks; Implementation of new systems; Maintaining office equipment and technology; purchasing supplies
Answering the phones and directing calls to the appropriate Real Estate Agent, maintaining the appearance of the office; maintaining the office equipment and supplies; assisting the agents when needed; coordinating events put together by the Culture Committee; completing meeting minutes.
Providing table side customer service to patrons of the restaurant; Cash handling until end of shift; performing assigned opening and closing cleaning and set up tasks; Assisted co-workers.
Answering Incoming Calls; Quoting New Business for Commercial Lines - General Liability, Workers Compensation, Property, & Automobile; Processing all Commercial Automobile accounts and Assisting Personal Lines CSR when needed. Assisted car dealerships with DRIVE paperwork. Sending out marketing letters to the Low Bid Contractors for the Bond Department. Processed applications, payments, corrections, endorsements and cancellations.Prepared necessary paperwork to process insurance sales and renewals.Presented account proposals in a professional and timely manner.
Ordered parts for the engineers' projects - entailed reading blue prints, ordering necessary parts, and creating reports for engineers' files.
Took incoming orders, Up selling customers orders; Preparing the fruit; Created arrangements per order; Opening and Closing duties of the store and delivered the arrangements.
September 2002 - May 2008 Worcester State College Bachelor of Science Degree - Business Administration
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