Operations Manager Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
I am a seasoned manager with more than 25 years experience ensuring sales, customer service and satisfaction. I am experienced with scheduling, routing, and inventory management. I have excellent communication skills and a proven track record in a fast- paced environment with the ability to motivate people and make timely, sound decisions.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
University of Maryland Baltimore County Catonsville, MD Expected in Bachelor of Science : Health Services Management - GPA : Health Services Management
The Chubb Institute Westbury, NY Expected in Certificate in Network Engineering & Data Communications : - GPA :
Cpi Security - Operations Manager
Greenville, SC, 06/2014 - Present
  • Responsibilities included, but not limited to, interaction with clientele, dispatching crews and equipment,.
  • supervision of field staff, daily job scheduling and coordination, proposal writing, inventory control,.
  • invoicing, preparation of documentation and reports and night and weekend on call availability.
  • Supervised all employees Independently and successfully managed projects from start up to completion Ensured maintenance on equipment was performed in a timely fashion Coordinated with Accounting in order to ensure efficient billing, invoicing, and collection processes Ordered parts and maintained sufficient inventory of supplies Employee and Client relations Solicited new business and solidified current business relationships Dispatched employees and job information Payroll coordination.
Wellpath - Director of Sales and Customer Service
Omaha, NE, 10/2001 - 11/2013
  • I was responsible for all sales and customer service activity in the buying group.
  • In addition to managing a team of Sales/Customer Service Representatives, I made sales calls to physi - cians, podiatrists, pharmacies and other health care professionals.
  • I worked directly with Office Managers and Practice Administrators to determine need and create awareness of I.B.G., our vendors and the benefits of membership in the buying network.
  • I conducted in- services and meetings to provide product education to members of the buying group and their office staffs.
  • Additionally, I represented I.B.G.
  • at trade shows throughout the United States.
  • Lead and motivated a team of customer service/sales representatives for a pharmaceutical buying group in an Automatic Call Distributor environment.
  • Interviewed and hire staff.
  • Assessed staff skill level and readiness to perform work.
  • Performed semi-annual perfor - mance reviews of the customer service/sales representative team.
  • Ensured accuracy and quality of customer service by monitoring workflow.
  • Provided frequent feedback and direction to staff.
  • I reported directly to the Vice President of the company.
Burkhart Dental - Emergency Medical Technician
Tacoma, WA, 10/2007 - 04/2010
  • I was responsible for the transport and care of medically ill and traumatically injured patients in emergency.
  • and non-emergency situations.
Exeter Hospital - Service Coordinator
Raymond, NH, 08/1995 - 10/2001
  • I directed all service activities for an Enterprise Technology Solutions provider.
  • I was responsible for handling calls from customers, business partners and vendors, all with diverse needs and personalities and skillfully resolved any issues, with professionalism and diplomacy.
  • I managed 6 Network Engineers and 5 Technicians, performing computer network installations, upgrades and repairs.
  • Other areas of responsibility included: P&L, contracts and special project management.
  • Additionally, I prepared monthly reports for senior management including, reviews and strategic plans.
  • I reported directly to the VP/CIO of the company.
Independent Health - Senior Network Management Representative
City, STATE, 09/1992 - 07/1995
  • I assisted in the development of a Preferred Provider Network for the Independent Practice Association of Metropolitan New York, for the New York State Medical Society.
  • I worked in conjunction with the Credentialing Department to assure all participating providers were in compliance with their provider agreements as well as applicable State or Federal guidelines.
  • Conducted regularly scheduled site visits to provider's offices as well as conducting unannounced visits, when needed.
  • I coordinated resolution of any payment or claims issues with the Claims Department.
  • I prepared and submitted weekly documentation of all issues, concerns and problems related to management of specific providers.
  • I reported directly to the Director of Network Management.
Smithtown Urological Associates - Practice Administrator
City, STATE, 12/1989 - 08/1992
  • Coordinated and managed the non-clinical aspects of a group medical practice.
  • Area's of responsibility.
  • included administering personnel and payroll functions, managed care contracting and insurance.
  • participation.
  • I also oversaw and monitored A/R and A/P activity and ensured that all office supplies and.
  • staff levels were maintained at prescribed levels.
Accounting, Automatic Call Distributor, A/P, benefits, billing, contracts, clientele, Client relations, Customer Service, Data Communications, direction, dispatching, documentation, senior management, fashion, insurance, inventory, inventory control, invoicing, Director, managing, meetings, Office, Enterprise, Network Management, Network Engineering, Network, Payroll, personnel, processes, project management, proposal writing, quality, repairs, Sales, scheduling, strategic plans, supervision, trade shows, upgrades, workflow

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Resume Strength

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  • Personalization
  • Target Job

Resume Overview

School Attended
  • University of Maryland Baltimore County
  • The Chubb Institute
Job Titles Held:
  • Operations Manager
  • Director of Sales and Customer Service
  • Emergency Medical Technician
  • Service Coordinator
  • Senior Network Management Representative
  • Practice Administrator
  • Bachelor of Science
  • Certificate in Network Engineering & Data Communications