Operations Manager resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Versatile Operations Supervisor adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency.
Skills
Project development and life cycle
Budgeting and forecasting
Management information systems
Risk analysis and management
Work flow planning
Solutions Development
Policies and Procedures Implementation
Mergers and Acquisitions Knowledge
Team Leadership
Relationship Development
Operations management
Work History
05/2020 to CurrentMerchandising/Department SupervisorCpi Security | Myrtle Beach, SC,
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
Coordinated communication with merchandise operations and vendors for PO creation and maintenance.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Developed empowering employee culture focused on equipping employees to independently meet customer needs.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Maximized productivity and profitability by balancing sales and expenses.
Rotated merchandise and displays to feature new products and promotions.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Created a weekly schedule for staff.
Managed Payroll.
10/2018 to 12/2019Operations ManagerAbm | Tacoma, WA,
Conducted performance reviews each quarter, offering praise and recommendations for improvement
Hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
Multi-unit supervision
Implemented policies and standard operating procedures for continuous improvement
Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee
Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings
Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques
Documented safety action plans, quality initiatives, and team performance in logistic system.
Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
12/2017 to 10/2018Training ManagerMenasha Corporation | Detroit, MI,
Researched and obtained relevant course materials to achieve training objectives
Directed training programs and development paths for managers and supervisors
Communicated all learning and performance objectives, schedules and training assessments to upper management
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets
Implemented new learning strategies depending upon employees' skill levels.
Managed all exempt employee coaching, training and performance improvement actions.
Led daily, weekly and monthly coaching, counseling and feedback sessions.
Communicated all learning and performance objectives, schedules and training assessments to upper management.
Trained staff during demonstrations, meetings, conferences and workshops.
08/2015 to 11/2017HR ManagerBell Partners, Inc. | Sandy Springs, GA,
Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
Developed succession plans and promotion paths for all staff.
Streamlined HR efficiencies, coordinated new hire orientations and provided on boarding and training for 70 new employees.
Liaised between multiple business divisions to improve communications.
Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
Created and implemented forward-thinking initiatives to improve employee engagement.
Executed on-time, under-budget project management on complex issues for senior leadership while supporting sales planning initiatives.
Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
Built external tools to automate program operations and deliver user-friendly implementation.
Reduced process gaps while supervising employees to achieve optimal productivity.
Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
07/2013 to 08/2015General ManagerChick-Fil-A | City, STATE,
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
Education
Expected in 05/2017Bachelor of Arts | PsychologyWinston-Salem State University, Winston-salem, NCGPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.