Operations Manager resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Versatile Operations Supervisor adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency.

  • Project development and life cycle
  • Budgeting and forecasting
  • Management information systems
  • Risk analysis and management
  • Work flow planning
  • Solutions Development
  • Policies and Procedures Implementation
  • Mergers and Acquisitions Knowledge
  • Team Leadership
  • Relationship Development
  • Operations management
Work History
05/2020 to Current Merchandising/Department Supervisor Cpi Security | Myrtle Beach, SC,
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
  • Coordinated communication with merchandise operations and vendors for PO creation and maintenance.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Maximized productivity and profitability by balancing sales and expenses.
  • Rotated merchandise and displays to feature new products and promotions.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Created a weekly schedule for staff.
  • Managed Payroll.
10/2018 to 12/2019 Operations Manager Abm | Tacoma, WA,
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement
  • Hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
  • Multi-unit supervision
  • Implemented policies and standard operating procedures for continuous improvement
  • Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
  • Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings
  • Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques
  • Documented safety action plans, quality initiatives, and team performance in logistic system.
  • Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
12/2017 to 10/2018 Training Manager Menasha Corporation | Detroit, MI,
  • Researched and obtained relevant course materials to achieve training objectives
  • Directed training programs and development paths for managers and supervisors
  • Communicated all learning and performance objectives, schedules and training assessments to upper management
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets
  • Implemented new learning strategies depending upon employees' skill levels.
  • Managed all exempt employee coaching, training and performance improvement actions.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Trained staff during demonstrations, meetings, conferences and workshops.
08/2015 to 11/2017 HR Manager Bell Partners, Inc. | Sandy Springs, GA,
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Developed succession plans and promotion paths for all staff.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided on boarding and training for 70 new employees.
  • Liaised between multiple business divisions to improve communications.
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Executed on-time, under-budget project management on complex issues for senior leadership while supporting sales planning initiatives.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Built external tools to automate program operations and deliver user-friendly implementation.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
07/2013 to 08/2015 General Manager Chick-Fil-A | City, STATE,
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
Expected in 05/2017 Bachelor of Arts | Psychology Winston-Salem State University, Winston-salem, NC GPA:

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Resume Overview

School Attended

  • Winston-Salem State University

Job Titles Held:

  • Merchandising/Department Supervisor
  • Operations Manager
  • Training Manager
  • HR Manager
  • General Manager


  • Bachelor of Arts

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