Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Accomplished Program Director highly effective at overseeing Behavioral Health organizations. Versatile leader proficient in handling diverse functions on daily basis. Offering seven years of experience managing and improving Behavioral Health organizations.

Skills
  • HIPAA Compliance
  • Conflict Resolution
  • Team Supervision
  • First Aid and CPR
  • Policy Enforcement
  • Regulations and compliance
  • Company mission observance
  • Program development
  • Onsite facility tours
  • Attention to Detail
  • Organization and Time Management
  • Active Listening
  • Facility management
  • Payroll procedure oversight
Work History
Operations Manager, 07/2021 - 08/2021
Cpi Security Fayetteville, NC,
  • Follow all standards and guidelines for DHCS, TJC, CARF
  • Participate in licensing and accreditation process
  • Communicated regularly with guardians of residents, answering questions, and addressing concerns.
  • Responded to injuries, accidents, and allegations of abuse and misconduct by following company policies and, when appropriate, law enforcement.
  • Trained residential staff on symptoms management and intervention strategies for clients with various behavioral issues.
  • Observed and monitored client behavior and responses to treatment.
  • Worked collaboratively with other professionals to provide consistent care and minimize diversion.
  • Supported office operations by expertly handling administrative needs.
  • Monitored company inventory to keep stock levels and databases updated.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Coordinated referrals for addiction services based on individual client needs and preferences.
  • Oversaw all required documentation for continued therapy coverage by insurance companies to meet deadlines.
Program Director, 10/2014 - 07/2021
Cognizant Technology Solutions Huntsville, TX,
  • Follow all standards and guidelines for DHCS, TJC, CARF
  • Participate in licensing and accreditation process
  • Oversaw a team of twenty-four personnel focused on inpatient, outpatient, and business operations.
  • Conducted daily building inspections for security purposes and identified issues requiring immediate resolution.
  • Coordinated services and therapy for residents and managed attendance for scheduled appointments.
  • Communicated regularly with guardians of residents, answering questions, and addressing concerns.
  • Coordinated individual referrals to obtain community services, advocated for client needs, and resolved roadblocks.
  • Worked with senior case managers to coordinate team development activities and training.
  • Oversaw daily operations to ensure prominent levels of productivity.
  • Worked flexible hours, night, weekend, and holiday shifts.
  • Developed monthly schedules and assignments for volunteer staff.
  • Oversaw staff development through in-depth training, workshops, seminars, and other learning opportunities.
  • Recruited, interviewed, and hired staff members offering exceptional talent and bringing excellent skills to the team.
  • Referred clients to appropriate team members, community agencies, and organizations to meet treatment needs.
  • Developed and implemented various innovative policies and strategies to promote client self-sufficiency.
  • Responded to injuries, accidents, and allegations of abuse and misconduct by following company policies and, when appropriate, law enforcement.
Manager, 07/2004 - 08/2014
Jones Lange Lasalle Inc. Raleigh, NC,
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Developed unique events and special promotions to drive sales.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maximized quality assurance by completing frequent line checks.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Rigger, 03/1996 - 07/2004
Epsilon Systems Solutions, Inc. Portsmouth, VA,
  • Secured safety equipment and always used gear according to requirements.
  • Rigged cables and pipes in configurations to support loads and maintain crew safety.
  • Inspected sights to evaluate safety, operations, and crew performance against objectives.
  • Adhered to safety protocols while installing projectors, displays, and speakers.
  • Commended by management for continuous punctuality and superior performance.
  • Carried out day-day-day duties accurately and efficiently.
Education
: Film And Video Production, Expected in
-
Onondaga Community College - Syracuse, NY
GPA:
: , Expected in
-
Liverpool High School - Liverpool, NY
GPA:

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Resume Overview

School Attended

  • Onondaga Community College
  • Liverpool High School

Job Titles Held:

  • Operations Manager
  • Program Director
  • Manager
  • Rigger

Degrees

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