operations manager resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Premier Operations Manager offering over 14+ years of 3PL experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals. Dedicated, loyal leader who values people most of all. Extremely creative when is comes to business visibility, retention measures and continuous improvement! Extremely skilled and productive; would be a valuable asset to any company. Actively seeking growth beyond an Operations Manager position


• 14+ years of helping provide food for people on the go and delivering convenience without compromise (3PL)
• 6+ years of managerial experience
• Interim General Manager of the Denver CDC (3 months)
• 2016 "Scotting Award" (Employee of the Year) winner
• 3 promotions in a 3 year span (Lead driver, Warehouse Supervisor, Operations Manager)
• Premier Operations Manager in 7-Eleven's 3PL network (26 facilities nationwide) (references available)
• HOS/FMCSA Expert
• Experienced in changing volatile cultures into thriving cultures (leveraging accountability, recognition and creativity)
• Proficient in all Microsoft Office applications (created dashboards using pivot charts and numerous formulas)
• Created & responsible for a favorable $8,000,000.00 dollar budget
• Responsible for the premier distribution center in 7-Eleven's 3PL network (ranked #1 in all KPI)

• Created the complete playbook for the CDC division

  • Work flow planning
  • Risk analysis and management
  • Budgeting and forecasting
  • Management information systems
  • Able to handle high pressure situations
  • Quick witted personality, with ability to think critically and problem solve
  • Completed Franklin Covey - 6 critical practices leadership training
  • Certified Pallet Jack operator and trainer
  • Intermediate knowledge of Cortex Ibright system and truck software installation (OBC)
  • Proficient in Photoshop, Excel, Microsoft Word, Power Point, Snag-it Editor, Cortex Ibright Enterprise (OBC)
  • Skilled operator of Cortex 360, Rosco Live, VTS, Datria, 7-Hub, Crew, VideoJet applications
  • Intermediate human resource, administration experience
  • Team Leadership
  • Relationship Development
  • Natural leader
  • Cost Reduction Strategies (gain share initiatives)
Work History
Operations Manager, 12/2017 - Current
Cretex Dassel, MN,
  • Overseen warehouse and transportation teams (dealings with ambient/non-ambient zones)
  • Safely helping operate a facility of 70+ employees, 365 days a year
  • Contributing to meet or exceed KPI metrics set forth by customer (exceeding customer expectations)
  • Implemented best practices/polices/ensured all employees followed best practices, policies and procedures
  • Serviced 350+ stores
  • 14 years of 3PL/distribution center experience
  • Ensured HACCP-FSMA compliance/HACCP certified/Owner of facility's HACCP program
  • Contributed to ensuring annual budget met or exceeded expectations
  • Interim General Manager of Denver CDC (3 months) (changed culture while training new General Manager, Operations Manager, Warehouse Supervisor, Distribution Supervisor, administrative assistant, Warehouse Leads and Distribution Leads; while improving all KPI in market
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels
  • Maintained constructive client and vendor relationships
  • Advanced productivity KPIs by leading trainings on procedures and safety practices
  • Improved distribution efficiency with design, development and testing of embedded software applications
  • Instrumental in development of direct reports who were promoted to higher positions internally
  • Managed fleet of 26 international trucks (CDL class B)
  • Created dashboards to bring visibility to daily operations (hours, productivity, idling, average stop/route times, etc)
Warehouse Supervisor, 11/2016 - 12/2017
Propak Inc. Clarksville, AR,
  • Supervised all warehouse operations, including shipping and receiving, distribution, and workplace safety.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Contributing to meet or exceed KPI metrics set forth by customer (exceeding customer expectations)
  • Created dashboards through excel for business visibility (productivity, units per hours, etc)
  • Ensured HACCP-FSMA compliance/HACCP certified/contributed to HACCP program
  • Supervised warehouse operations by managing 20+ employees during 3 different shifts
  • Changed volatile culture into a thriving culture (leveraging accountability, recognition and creativity)
  • Managed both ambient/non-ambient zones
  • Ensured HACCP-FSMA compliance/HACCP certified/Owner of facilities HACCP program
Distribution Lead, 01/2016 - 11/2016
Resmed Kansas City, MO,
  • Quickly deliver fresh food products to convenience stores on an established route
  • Worked in warehouse of 38-70 degrees, verified orders, counts and completed necessary paperwork
  • Provided good customer service, accurate and on time delivery to 380+ stores
  • Safely operated a 26 foot straight box truck
  • Identified opportunities/business needs and created standard work/best practices to provide solutions to said opportunities/business needs
  • 2016 Employee of the year!
Warehouse Associate, 06/2007 - 01/2016
Amneal Pharmaceuticals, Inc. Brookhaven, NY,
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Numerous "Employee of the month" selections
  • Record holder for most units picked in a day/Units picked per hour
High School Diploma: , Expected in
Joliet Central High School - Joliet, IL,
Status -
Six Sigma Yellow Belt : Process Improvement , Expected in
University of St. Thomas - ,
Status -

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Resume Overview

School Attended

  • Joliet Central High School
  • University of St. Thomas

Job Titles Held:

  • Operations Manager
  • Warehouse Supervisor
  • Distribution Lead
  • Warehouse Associate


  • High School Diploma
  • Six Sigma Yellow Belt

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