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Operations Manager Resume Example

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OPERATIONS MANAGER
Executive Profile
Utilize and develop my managerial skill set. More specifically, at this point in my career securing a position at a reputable and profitable organization, maximizing my productivity as an employee and assisting others in doing the same.
Skill Highlights
  • Time management
  • Active listener
  • Effective and Articulate communicator
  • Staff Development
  • Team Leadership
  • Notary Public
  • Contract Negotiation
  • Strategic Planning
  • Accountable
  • Project Management
  • CRM and Database proficiencies
  • Tactfully resolve conflict
  • Behavioral Interviewing
  • Year-end Close
  • Proactive
  • System Administration
  • Account Reconciliation
  • Medical Billing
  • Invoice processing
  • Insurance processing
  • HIPAA compliance
Professional Experience
Operations Manager
November 2009 to CurrentHi-Tech Home Warranties － Raleigh, NC
  • Manage all day to day operations from employees, customer service, and revenue.
  • Manage and maintain and ensure all adhered to our high safety standards.
  • Responsible for HR department, duties including but not limited to hiring, termination, performance appraisal and vacation liability.
  • Managed company call center ensuring quick and accurate responses back to customers.
  • Created yearly revenue forecast and departments budget goals.
  • Responsible for yearly compliance and all required employee training.
  • Train managers on account manager communication, including detailed weekly and monthly reports.
Founder and CEO
July 2007 to CurrentSmooth Start Accounting and Financial Services － Durham, NC
  • Startup small businesses, providing services such as, but not limited to: writing business plans, grants, obtaining a tax ID number, incorporated and business licenses.
  • Organize filing systems for home and small offices.
  • Set up offices with the equipment needed to get them up and running.
  • Track account receivables, payables and prepare billing invoices for the vendors.
  • Reconcile bank statements and process payroll.
  • If necessary, teach Microsoft programs, budgeting, time management, provide financial advice and marketing tools.
  • Train new staff on computer software and their responsibilities.
  • Services provided and to be completed on a 90 day timeline.
Accounting Specialist
March 2007 to August 2007Duke Cooperate Education － Durham, NC
  • Responsible for providing assistance in the processing of accounts payable for faculty and vendor contracts.
  • Processed expense reports for employees in the United States and abroad, converting currency.
  • Processed employee's American Express expenses, and reconciled through the AMEX System.
  • System Administrator during the transition to new CRM.
  • Trained staff abroad and in the states in person and via phone.
Benefits Specialist
January 2007 to March 2007North Carolina State Health Plan － Raleigh, NC
  • Presented new health benefit for NC State Employees' through job fairs and other public forums.
  • Developed PowerPoint slides, presented orally to current and retired employees.
  • Edited employees benefit booklets to ensure information accuracy and eliminate grammatical errors.
  • Maintained database with current contact information for Health Benefits Representatives.
Accounts Receivable Supervisor
April 2004 to October 2006Duke University Health System － Durham, NC
  • Supervised a staff of 25+, with 1.75 million dollars in accounts receivables.
  • Efficiently managed employees resulting in the collection of 26 billion dollars in annual revenue.
  • Identified hospital performance in a timely manner and created action plans to address deficiencies.
  • Developed collection strategies to minimize financial loss.
  • Identified and implemented opportunities for improvement and boosting staff morale.
  • Developed staff performance standards for productivity, quality and A/R aging.
  • Developed and maintain staffing models to determine FTE's required in handling workload volumes and accomplishing financial performance target.
  • Implemented daily goal of five million per day to reach monthly goal.
  • Prepared end of the month closing financial statements.
  • Defined criteria and setup work-files/work-lists to ensure timely and comprehensive follow up of accounts.
  • Prepared and submitted for approval of annual budget for assigned functions/teams.
  • Pulled reports to review age of outstanding account receivables with measures taken as necessary to address back logs or accounts not worked.
  • Met with upper management to implement and formulate new employee pay bands.
Collections Supervisor
April 2001 to September 2004Scott Medical Group, LLC － Durham, NC
  • Supervised 30 billing representatives, 26 off site and four on site.
  • Managed $150,000 that was over 90-120 days in collection.
  • Implemented a collections system to keep collection in house.
  • Distributed aging reports to staff from IDX, to work accounts over 90 days.
  • Negotiated and maintained contracts with collection agencies.
  • Posted payments and refunds in IDX.
  • Implemented a payment arrangements system for patients before sent to an outside collection agency.
Education
Bachelor of Science : Criminal Justice and Corrections, 10 May 2014North Carolina Central UniversityCriminal Justice and Corrections
Skills
Account Reconciliation, accounts payable, accounts receivables, Articulate, agency, Benefits, billing, budgeting, budget, business plans, call center, closing, contracts, Contract Negotiation, CRM, customer service, Database, employee training, expense reports, filing, financial, provide financial advice, financial statements, grants, hiring, HR, Insurance, Invoice processing, Team Leadership, marketing, Medical Billing, Microsoft programs, PowerPoint, communicator, Notary Public, payables, process payroll, performance appraisal, Project Management, quality, Express, quick, safety, Staff Development, staffing, Strategic Planning, System Administrator, System Administration, tax, phone, Time management, Year-end
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Resume Overview

Companies Worked For:

  • Hi-Tech Home Warranties
  • Smooth Start Accounting and Financial Services
  • Duke Cooperate Education
  • North Carolina State Health Plan
  • Duke University Health System
  • Scott Medical Group, LLC

School Attended

  • North Carolina Central University

Job Titles Held:

  • Operations Manager
  • Founder and CEO
  • Accounting Specialist
  • Benefits Specialist
  • Accounts Receivable Supervisor
  • Collections Supervisor

Degrees

  • Bachelor of Science : Criminal Justice and Corrections , 10 May 2014

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