(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Experience handling thorough onboarding of new employees.

Proven ability to provide effectual training for new team members to foster trust and a positive work environment

Effectively engage with vendor to enable smooth transition regarding usage of new tools and services

Results driven contributor and leader focused on positive outcomes for the company and employee

Proven ability to provide coordination and guidance to a team

  • Performance reporting
  • Workforce training
  • Multi-unit operations management
  • Staff training and development
  • Quality assurance controls
  • Goal attainment
  • Technology
  • Avid Pro Tools
  • High-pressure environments
  • Project management
  • Team Building/Leadership
  • Troubleshooting and problem solving
Education and Training
Kennesaw State University Kennesaw, Ga Expected in 2015 High School Diploma : - GPA :
Cts - Operations Manager
Farmington Hills, MI, 12/2019 - 04/2021
  • Organize scheduling of over 50+ team members including time off requests
  • Responsible for interviewing and hiring new team members
  • Responsible for Onboarding process of a new team member: including drug test follow-up, background checks and system access.
  • Train new team members regarding systems, delivery routes, and safety measures.
  • Manage team member incidents regarding accident insurance, coverage setup, unemployment claims & separation letter, and Worker Comp.
  • Responsible for Fleet management and DOT logistics
  • Execute and report on operational
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Limited inventory discrepancies by creating online inventory system using Google Sheets.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Harsco Corporation - Dispatcher
Middletown, OH, 07/2019 - 12/2019
  • Manage daily delivery activities of 50+ drivers regarding delivery logistics, post-delivery safety report, rescues
  • Manage team member scheduling
  • Fleet management: including fueling maintenance, usage, rotation
  • Train new drivers via ride alongs regarding routes, safety.
  • Rescue drivers that run into delivery complications
  • Served as primary point of contact for large team of 50+ drivers.
  • Execute amazon delivery routes
  • Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
Nes Associates - Information Systems Technician
Pensacola, FL, 09/2015 - 01/2019
  • Hardware firewall configurations and imaging.
  • Configuration/programming of Dell Switches and Routers.
  • AT&T/Cricket configurations of various tablet models including Samsung Galaxy.
  • Configuration of VeriFone Credit Card Machines for national banks(Chase and Bank of America) and retailers.
  • Provided phone customer service support for wireless vendors.
  • Provided imaging and deployment Dell, HP, Panasonic desktop PCs and Laptops for vendors and clients.
  • Implemented security policies and distributed updates to end users.
  • Worked with Apple, Cricket, Coca-Cola, AT&T, Whataburger, Alabama Power Company, Children Healthcare of Atlanta, Norfolk Southern and more operating systems.
  • Installed, configured and patched user hardware and software.
  • Handled service requests, including initial troubleshooting and escalation.
  • Managed creative projects from concept to completion while managing outside vendors.
  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
  • Collaborated with clients from concept through final delivery of product or service.
  • Established compatibility with third party software products by developing program for modification and integration.
  • Consistently met deadlines and requirements for all production work orders.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
  • Provided onsite IT and AV technical support for Cricket staff members.
  • Successfully completed 40hr class and exam for Georgia Tech Customer Service certificate.
  • (2016) Successfully completed 40hr class and exam for Georgia Tech Warehousing Operations certificate.
  • (2017) Successfully completed State of Georgia “Trained crowd manager” to work for super bowl 53 (2019) Successfully completed State of Georgia “Sports venue trained staff” to work for super bowl 53 (2019).

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School Attended

  • Kennesaw State University

Job Titles Held:

  • Operations Manager
  • Dispatcher
  • Information Systems Technician


  • High School Diploma

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