Experience handling thorough onboarding of new employees.
Proven ability to provide effectual training for new team members to foster trust and a positive work environment
Effectively engage with vendor to enable smooth transition regarding usage of new tools and services
Results driven contributor and leader focused on positive outcomes for the company and employee
Proven ability to provide coordination and guidance to a team
Skills
Performance reporting
Workforce training
Multi-unit operations management
Staff training and development
Quality assurance controls
Goal attainment
Technology
Avid Pro Tools
High-pressure environments
Project management
Team Building/Leadership
Troubleshooting and problem solving
Education and Training
Kennesaw State UniversityKennesaw, GaExpected in 2015 ā āHigh School Diploma: - GPA:
Experience
Cts - Operations Manager Farmington Hills, MI, 12/2019 - 04/2021
Organize scheduling of over 50+ team members including time off requests
Responsible for interviewing and hiring new team members
Responsible for Onboarding process of a new team member: including drug test follow-up, background checks and system access.
Train new team members regarding systems, delivery routes, and safety measures.
Manage team member incidents regarding accident insurance, coverage setup, unemployment claims & separation letter, and Worker Comp.
Responsible for Fleet management and DOT logistics
Execute and report on operational
Enforced security policies and procedures to protect company assets from theft, loss or damage.
Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Improved morale and management communication by creating employee recognition and rewards practices.
Limited inventory discrepancies by creating online inventory system using Google Sheets.
Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Conferred with subordinate managers each day to assess needs and optimize activities.
Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Fleet management: including fueling maintenance, usage, rotation
Train new drivers via ride alongs regarding routes, safety.
Rescue drivers that run into delivery complications
Served as primary point of contact for large team of 50+ drivers.
Execute amazon delivery routes
Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
Nes Associates - Information Systems Technician Pensacola, FL, 09/2015 - 01/2019
Hardware firewall configurations and imaging.
Configuration/programming of Dell Switches and Routers.
AT&T/Cricket configurations of various tablet models including Samsung Galaxy.
Configuration of VeriFone Credit Card Machines for national banks(Chase and Bank of America) and retailers.
Provided phone customer service support for wireless vendors.
Provided imaging and deployment Dell, HP, Panasonic desktop PCs and Laptops for vendors and clients.
Implemented security policies and distributed updates to end users.
Worked with Apple, Cricket, Coca-Cola, AT&T, Whataburger, Alabama Power Company, Children Healthcare of Atlanta, Norfolk Southern and more operating systems.
Installed, configured and patched user hardware and software.
Handled service requests, including initial troubleshooting and escalation.
Managed creative projects from concept to completion while managing outside vendors.
Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
Collaborated with clients from concept through final delivery of product or service.
Established compatibility with third party software products by developing program for modification and integration.
Consistently met deadlines and requirements for all production work orders.
Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
Provided onsite IT and AV technical support for Cricket staff members.
Accomplishments
Successfully completed 40hr class and exam for Georgia Tech Customer Service certificate.
(2016)
Successfully completed 40hr class and exam for Georgia Tech Warehousing Operations certificate.
(2017)
Successfully completed State of Georgia āTrained crowd managerā to work for super bowl 53 (2019)
Successfully completed State of Georgia āSports venue trained staffā to work for super bowl 53 (2019).
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