Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
- Seasoned Operations Manager and team leader with more than 29 years of experience in day-to-day business operations management with strong team working skills
- Effective liaison to key clients, accounts and external business stakeholders.
- Expertise in scheduling and skilled at seeing the "big picture" while also focusing on the details.
- Strong Client and Relationship Management Skills
- Strong critical thinking, listening and reasoning skills.
- Track record in setting priorities, organization and problem solving skills which support and enable sound decision making,
- Ready to tackle new challenges and build success with an exciting organization.
- Operations Management
- Business Leadership
- Problem Anticipation and Resolution
- Decision Making
- Ability to handle heavy workload
- Microsoft Office, Google Platform, QuickBooks, Salesforce Software
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- Administrative Management
- Detail-Oriented
- Calendar Management / Scheduling
- Oversee Money Handling Compliance
- High Integrity
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02/2002 to 07/2021 Operations Manager, Northeast - Prestige Allison Transmission Inc. – Indianapolis, IN,
- Managed and lead the Territory Operations functions of $32 million in sales.
- Provided cross functional team collaboration to sales support for on the road staff of 12, office staff of 20 full time and up to an additional 25 seasonally.
- Managed and coordinated photographer scheduling throughout all school program for the Territory, up to 175 photographers daily, 425+ High School / College Senior Accounts, and 1200+ Underclass Accounts.
- Managed all operations process, procedures and practices to ensure efficiencies and results against established metrics.
- Managed Account Payable / Accounts Receivable teams
- Assessed daily work flow and administrative procedures and implemented checks and balances of jobs completion.
- Managed the Operations schedule, performance, and payroll while monitoring budgeted labor costs to ensure cost-effective production.
- Managed, prioritized as well as balance and execute against multiple projects/priorities simultaneously, working efficiently in a fast-paced environment.
- Communicated, implemented, and managed operational processes, procedures and best practices to ensure standardization, compliance and simplification within Operations.
- Monitored the Sales support team and sales staff regarding Picture Day planning and preparation to ensure the School's expectations are met or exceeded.
- Coordinated and conducted Operations staff meetings weekly to provide Area updates, engage employees, introduce new Operations, Sales and/or Photography initiatives, discuss performance against metrics (wins and opportunities).
- Ensured the master calendar and workflow systems are consistently updated and kept in sync.
- Oversight of all pre and post Picture Day production and ensured operations processes were consistently and accurately performed, to enable perfect Picture Day execution by Photography teams.
- Implemented program changes to identify and quickly resolve root cause issues of bottlenecking production levels pre and post picture day.
- Provided feedback to Photography Managers to recognize wins and address opportunities for improvement.
- Partnered with Area leadership team to ensure the entire area is aligned on processes and procedures, as well as identifying opportunities to strengthen area performance and implement improvement initiatives
- Performed administrative functions (e.g., ensuring compliance, ordering supplies, approving time records) accurately by established deadlines.
- Partnered with Area Managers to recruit, interview, hire, train, and manage 20+ new seasonal office employees, per company guidelines and processes, to build and maintain a high performing team. (e.g., candidate management, onboarding administration, background checks, Form I-9 completion)
- Communicated and ensured compliance with all company policies and procedures, as well as addresses non-compliance in a timely and professional manner.
06/1998 to 07/2002 Office Manager - RI Territory (NE, Secondary) Lifetouch National School Studios Inc. – City, STATE,
- Managed office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Recruited, Interviewed, hired office clerical staff and 25+photography assistants
- Organized and maintained territory personnel files
- Assisted Territory Manager in developing territory policies and procedures, responsible for communicating corporate and territory polices to all new and 30+ office employees
- Managed Cash Handling to ensure company compliancy and banking procedures, monitor accuracy of deposits
- Communicated with Production Facilities as needed to work through job challenges related to WIP
- Monitored territory expense operations including payables, and account receivables
- Managed School Service Delivery times for on time stats for specific yearbook deadlines
- Monitored schedule and monitored retake dates and make-up assignments of 1200+ underclass accounts in alignment with original service delivery items
- Managed yearbook and candid functions and services
- Monitored procedures for refund and reorder activities
08/1994 to 06/1998 Production Manager TD Brown Studios – City, STATE,
- Standardized production procedures, job roles and quality assurance guidelines.
- Assessed manufacturing processes and recommended improvements to increase productivity.
- Reviewed 300+ film rolls for quality and compliance with company standards.
Expected in 05/1992 Bachelor of Arts: Photography
University of Massachusetts - Dartmouth - North Dartmouth, MA
GPA:
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