Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
  • Seasoned Operations Manager and team leader with more than 29 years of experience in day-to-day business operations management with strong team working skills
  • Effective liaison to key clients, accounts and external business stakeholders.
  • Expertise in scheduling and skilled at seeing the "big picture" while also focusing on the details.
  • Strong Client and Relationship Management Skills
  • Strong critical thinking, listening and reasoning skills.
  • Track record in setting priorities, organization and problem solving skills which support and enable sound decision making,
  • Ready to tackle new challenges and build success with an exciting organization.
  • Operations Management
  • Business Leadership
  • Problem Anticipation and Resolution
  • Decision Making
  • Ability to handle heavy workload
  • Microsoft Office, Google Platform, QuickBooks, Salesforce Software
  • Administrative Management
  • Detail-Oriented
  • Calendar Management / Scheduling
  • Oversee Money Handling Compliance
  • High Integrity
Work History
02/2002 to 07/2021
Operations Manager, Northeast - Prestige Allison Transmission Inc. Indianapolis, IN,
  • Managed and lead the Territory Operations functions of $32 million in sales.
  • Provided cross functional team collaboration to sales support for on the road staff of 12, office staff of 20 full time and up to an additional 25 seasonally.
  • Managed and coordinated photographer scheduling throughout all school program for the Territory, up to 175 photographers daily, 425+ High School / College Senior Accounts, and 1200+ Underclass Accounts.
  • Managed all operations process, procedures and practices to ensure efficiencies and results against established metrics.
  • Managed Account Payable / Accounts Receivable teams
  • Assessed daily work flow and administrative procedures and implemented checks and balances of jobs completion.
  • Managed the Operations schedule, performance, and payroll while monitoring budgeted labor costs to ensure cost-effective production.
  • Managed, prioritized as well as balance and execute against multiple projects/priorities simultaneously, working efficiently in a fast-paced environment.
  • Communicated, implemented, and managed operational processes, procedures and best practices to ensure standardization, compliance and simplification within Operations.
  • Monitored the Sales support team and sales staff regarding Picture Day planning and preparation to ensure the School's expectations are met or exceeded.
  • Coordinated and conducted Operations staff meetings weekly to provide Area updates, engage employees, introduce new Operations, Sales and/or Photography initiatives, discuss performance against metrics (wins and opportunities).
  • Ensured the master calendar and workflow systems are consistently updated and kept in sync.
  • Oversight of all pre and post Picture Day production and ensured operations processes were consistently and accurately performed, to enable perfect Picture Day execution by Photography teams.
  • Implemented program changes to identify and quickly resolve root cause issues of bottlenecking production levels pre and post picture day.
  • Provided feedback to Photography Managers to recognize wins and address opportunities for improvement.
  • Partnered with Area leadership team to ensure the entire area is aligned on processes and procedures, as well as identifying opportunities to strengthen area performance and implement improvement initiatives
  • Performed administrative functions (e.g., ensuring compliance, ordering supplies, approving time records) accurately by established deadlines.
  • Partnered with Area Managers to recruit, interview, hire, train, and manage 20+ new seasonal office employees, per company guidelines and processes, to build and maintain a high performing team. (e.g., candidate management, onboarding administration, background checks, Form I-9 completion)
  • Communicated and ensured compliance with all company policies and procedures, as well as addresses non-compliance in a timely and professional manner.
06/1998 to 07/2002
Office Manager - RI Territory (NE, Secondary) Lifetouch National School Studios Inc. City, STATE,
  • Managed office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Recruited, Interviewed, hired office clerical staff and 25+photography assistants
  • Organized and maintained territory personnel files
  • Assisted Territory Manager in developing territory policies and procedures, responsible for communicating corporate and territory polices to all new and 30+ office employees
  • Managed Cash Handling to ensure company compliancy and banking procedures, monitor accuracy of deposits
  • Communicated with Production Facilities as needed to work through job challenges related to WIP
  • Monitored territory expense operations including payables, and account receivables
  • Managed School Service Delivery times for on time stats for specific yearbook deadlines
  • Monitored schedule and monitored retake dates and make-up assignments of 1200+ underclass accounts in alignment with original service delivery items
  • Managed yearbook and candid functions and services
  • Monitored procedures for refund and reorder activities
08/1994 to 06/1998
Production Manager TD Brown Studios City, STATE,
  • Standardized production procedures, job roles and quality assurance guidelines.
  • Assessed manufacturing processes and recommended improvements to increase productivity.
  • Reviewed 300+ film rolls for quality and compliance with company standards.
Expected in 05/1992
Bachelor of Arts: Photography
University of Massachusetts - Dartmouth - North Dartmouth, MA

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School Attended

  • University of Massachusetts - Dartmouth

Job Titles Held:

  • Operations Manager, Northeast - Prestige
  • Office Manager - RI Territory (NE, Secondary)
  • Production Manager


  • Bachelor of Arts

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