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operations manager facility manager resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Exceptional Operations Manager and Customer Service skill set from 8 years of experience of running three successful buildings. Reliable team player committed to delivering quality service to help any business grow as well as myself.

Work History
Operations Manager, Facility Manager, 04/2022 - Current
Cushman & Wakefield Inc Lowell, MA,
  • Day to day management of an entire 14 story building with 70 private offices, 20 private suites and its 500+ clients and guests.
  • Manage accurate financials for all aspects of the location, including client invoices using a
    Property Management software system
  • Maintain the facility up to Expansive standards - this includes amenity kitchen, show offices, building lobby, restrooms, etc.
  • Work closely with property management to prioritize and solve daily facility work orders
  • Work closely with vendors to ensure building operations is as smooth as possible.
  • Helped optimize revenue to meet or exceed location goals of $98,000 monthly
  • Support events and sales team for set-up and tear-down of events (this may sometimes
    include after hours events)
  • Plan and execute several member-focused events per month within the given budget
  • Know every client and connect with them on a daily basis
  • Respond to and following-up with clients in a timely manner
  • Resolve conflict and overcoming client complaints
Operations Manager, 08/2021 - 04/2022
Sodexo Usa Bloomington, IL,
  • Ensured overall effective operations of multiple operations departments including Front Desk, Housekeeping, Maintenance, Sales, Bar, and Breakfast
  • While ensuring my staff's achievement of overall financial results, guest satisfaction, and positive employee relations
  • Use leadership skills to drive revenue, maximize profit, and ensure quality
  • Accountable for guest satisfaction by ensuring all operative standards are met and guest needs are responded to in a timely manner
  • Resolves guest complaints in courteous and friendly manner, focusing on service recovery when applicable
  • Works side by side with staff to train and model appropriate guest service standards
  • Responsible for interviewing, hiring, onboarding and developing associates
  • Motivates team by setting goals, providing ongoing feedback, and rewarding/recognizing associates
  • Delivers discipline/corrective action and makes termination decisions
  • Responsible for training all associates and ensuring training records are maintained
  • Analyzes quality issues, identifies training needs, and ensures implementation to improve results
  • Responsible for building and maintaining client relationships to drive repeat business/customer referrals
  • Handling billing and invoicing
  • Prepare & process payroll
Sales Manager, 01/2020 - 09/2020
Lodging Dynamics Anaheim, CA,
  • Work with Director of Sales at all properties to develop and implement detailed sale and marketing programs incorporating RHW's objectives
  • Handle all incoming sales inquiries and tours
  • Determine best hotel for business, book and follow up with that hotel to increase revenue
  • Complete all sales proposals and contracts effectively and inefficiently
  • AGM in over-sold situations, training of front desk personnel and telephone sales, giving tours, rate and mix strategy, and other on-
  • JessicaClaire premises sales activities to build rapport with customer and serve as role model for front desk professionals
  • Ensure that all groups are balanced daily with property management system
  • Manage meetings efficiently by ensure that BEO's are available for every meeting
  • Ensure that meeting rooms arc correctly set up with correct supplies and refreshed for each meeting
  • Ensure that breaks and meals are delivered to correct meetings rooms
  • Coordinate with all other departments to assist with guests' requests
  • Attend and participate proactively in all meetings with sales teams, operations, and area hotel meetings
  • Participate pro-actively in Sales Blitz's and Company events
  • Ensure that all marketing materials are researched and qualified prior to submitting to DOS for approval
  • Perform Manager on Duty (MOD) duties as assigned
Front Desk Supervisor, 08/2015 - 01/2020
SpringHill Suites & Residence Inn City, STATE,
  • Politely welcome arriving guests, providing room keys and information on amenities and policies to increase guest satisfaction
  • Promptly answer multi-line phone system and greet callers enthusiastically to swiftly respond or resolve any issues or concerns
  • Perform job functions with attention to detail, speed and accuracy
  • Process AR and any third party payments
  • Daily audits of all revenue balance
  • Handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
  • Assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need
  • Worked with and understand financial information and data, and basic arithmetic functions
  • Confirm relevant guest information and payment methods to prevent fraud and/or illegal activities
  • Volunteered to help with special projects, assuming variety of tasks and duties
  • Oversee fast-paced front desk operations while still ensuring safety and needs of all guests with hotel total of 120 rooms plus our sister property of 126 rooms.
Skills
  • Structural Systems
  • Finance and Accounting Oversight
  • Supervision Abilities
  • Employee Performance Evaluations
  • Operational Efficiency
  • Onboarding New Employees
  • Customer Experience
  • Property Service Contract Administration
Education
Bachelor of Science: Criminology & Criminal Justice, Expected in 05/2018
-
Arizona State University - Phoenix, AZ,
GPA:
Status -

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Resume Overview

School Attended

  • Arizona State University

Job Titles Held:

  • Operations Manager, Facility Manager
  • Operations Manager
  • Sales Manager
  • Front Desk Supervisor

Degrees

  • Bachelor of Science

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