operations lieutenant resume example with 17+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Operations Lieutenant with over 15 years of successful experience in communication and operations. Recognized consistently for performance excellence and contributions to success in Fayette County Public Schools. Strengths in organization and development backed by training in criminal justice administration.


Superintendent 212 Degree Award 2019

LFUCG Police Certificate of Appreciation 2019

Advance Law Enforcement Officer 2017

Outstanding FAME Teacher Award 2017(3X)

Superintendent 212 Degree Award 2016

Kentucky Football Coaches Association District Coach of the Year 2015

Intermediate Law Enforcement Officer 2014

Customer Service Award 2013

Director’s Letter of Commendation 2012

  • Performance Assessment
  • Staff Scheduling
  • Policy Development and Enforcement
  • Budget Control
  • Assignment Delegation
  • Administrative Management
  • Problem Anticipation and Resolution
  • Team Leadership
  • Employee Motivation
  • Goal Setting
  • Records Organization and Management
  • Department Oversight
  • Decision Making
  • Verbal and Written Communication
Work History
12/2018 to Current
Operations Lieutenant Princeton University Staff Boston, MA,
  • Managed daily operations of FCPSPD organization, orchestrating forward-thinking strategies to accomplish goals.
  • Assisted in recruiting, hiring and training of new officers.
  • Delivered leadership to front line supervisors, who are dedicated to Fayette County Public Police Department Mission Statement.
  • Structured assignments for subordinates based on current patrol priorities, special requirements and individual strengths.
  • Maintained positive community relations through active communication and assistance with programs such as mentoring and coaching.
  • Investigated allegations of employee misconduct, reported findings and coordinated warranted disciplinary actions.
  • Gave presentations at community groups and public events highlighting work of police officers and special teams.
  • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability.
  • Liaised with local, state and federal regulatory agencies to streamline investigation completion.
  • Mitigated risks by accurately analyzing and evaluating criminal prosecutory information, including complaints, citations and search warrants for the county attorney case preparation.
11/2017 to 12/2018
Patrol Sergeant Umass Memorial Health Care Uxbridge, MA,
  • Led teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures.
  • Backed up patrol officers during difficult stops or to answer complex questions.
  • Guided officers through difficult situations, backing up teams onsite and advising on strategic decisions.
  • Managed shift schedules, including granting or denying leave requests and obtaining coverage for shortages.
  • Conveyed important information at start of each shift such as areas of focus and persons of interest in local areas.
  • Responded to call-outs during periods of low coverage or high demand to serve the Fayette County Community.
02/2006 to 12/2017
Police Officer Timberlane Regional School District Plaistow, NH,
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Secured crime scenes, gathered evidence and questioned witnesses.
  • Patrolled assigned areas to prevent and detect roadway crimes.
  • Investigated and reported crimes, accidents, offenses and damage to property.
  • Apprehended offenders and conducted interviews and interrogations.
  • Gathered necessary information for court appearances and testified as witness under oath in court.
  • Debriefed arrested individuals to collect important information for ongoing investigations.
  • Answered calls from citizens and business owners for help in emergencies.
  • Supervised crowds at busy events to prevent injuries and property destruction.
  • Checked accuracy and integrity of collected information to identify optimal course of investigation.
  • Conducted witness interviews and gathered details regarding incidents to determine course of action.
  • Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse.
  • Notified emergency personnel of incidents and accidents requiring medical assistance and aid.
08/2003 to 02/2006
Paraeducator Fayette County Public Schools City, STATE,
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Documented behaviors, implemented interventions and treatment results.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Assisted teachers and worked individually with students with special needs, helping each navigate education system.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
  • Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
  • Collaborated with teachers to help with classroom and workload management.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Spoke with parents about children's educational outcomes while observing behaviors and promoting sensitivity to each child's needs and condition.
Expected in
Bachelor of Arts: Communication
University of Louisville - Louisville, KY,
Expected in
Master of Science: Criminal Justice Administration
Columbia Southern University - Orange Beach, AL

DOCJT Criminal Justice Executive Development Class #26 2020

DOCJT Academy for Police Supervision Class #76 2018

Member of the National Organization of Black Law Enforcement Executives(NOBLE)

Member of the National Association of School Resource Officers(NASRO)

Gang Resource Officer

American Red Cross CPR/First Aid Instructor

A.L.I.C.E Instructor

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Resume Overview

School Attended

  • University of Louisville
  • Columbia Southern University

Job Titles Held:

  • Operations Lieutenant
  • Patrol Sergeant
  • Police Officer
  • Paraeducator


  • Bachelor of Arts
  • Master of Science

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