Talented Computer User Support Specialist with a knack for finding solutions quickly and exceeding customer expectations. Seeking to bring 15+ years experience resolving complex software and hardware issues to a fast-paced tech environment. Excellent written and verbal skills.
2014 Best of Class Award, one of Client Technology Solutions highest forms of recognition. The Best of Class program celebrated the best of the best-for those who demontrated the spirit of dedication and ingenuity.
Customer Service, Outlook, Lotus Notes, Sharepoint, Leostream, Altiris Agent, Remedy Incident ticketing system, Priority Call Handling, Bloomberg, Project Management, Leadership, Lotus Notes, Windows 7, Windows XP, Reuters, Telecommunication, Video Conferencing, Visio.
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