Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Multi-talented Operations Expert consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency.

  • Fluent in Spanish
  • Critical thinking
  • Time management
  • Collaboration
  • Safety
  • Sales training
  • Verbal and written communication
  • Strategic Planning
  • Budgeting
  • Operations management
  • Business Operations
  • Excellent Customer service
  • Team Building and Organization
  • Relationship Development
  • Problem Resolution
Work History
09/2014 to Current
Operations Expert Anthem, Inc. Hot Springs, AR,

As an Operations Expert, I have the incredible responsibility of ensuring products take the final step in the supply chain: getting into customers' hands. I am in charge of the store's entire inventory - products, parts, tools, supplies, and everything else. I make sure my team has the support, knowledge, and resources required to maintain product availability, complete inventory tasks, and keep the stockroom organized as new products arrive. I am in constant contact with the management and leadership teams, sharing data about the status of products and parts. And when exciting new products arrive, I am the first to open them up and present them to the entire store team.

04/2016 to 06/2016
Business Specilaist Lead and Learn Experience Realpage Houston, TX,
  • As a Business Expert, I introduced Apple solutions, technology, and services to business customers.
  • I spent time on the sales floor, meeting first-time and current business customers and learning their needs.
  • I generated new leads and built relationships, connecting over the phone or through in-store workshops and events. I was the first step in discovering customer needs through briefings and work with the Business Team to prepare and present proposals.
  • For customers with more complex needs, I worked with the entire Business Team to craft the ideal solutions.
  • Finally, I informed and offered customers the complete suite of sales support options. By engaging customers to think about the possibilities of Apple technology in their businesses, I helped build success - not only for my team, but for the customers as well.
09/2014 to 06/2016
Operations Specialist Wendy's Hampstead, NC,
  • Managed 7 back of house specialists to accomplish team and company goals. Our main focus was continueing the customer journey while delivering product to the sales floor.
  • I had the pleasure of training new sales associates on Back of House responsibilities.
  • Directed customer phone calls while being the stores operator.
  • Received and processed all incoming products insuring proper receiving processes were being followed.
  • Stocked and replenished the merchandise according to store merchandising layouts.
  • Maintaned integrity of inventory by overseeing daily cycle count process.
08/2012 to 09/2015
Co Manager Bath And Body Works City, STATE,
  • Managed retail stores of annual $2.2-$2.5 million
  • Recruit, hired and trained high performing teams of 20 to 75 associates
  • Deliver business results through analysts and action. Continuously having a positive increase over sales goals
  • Effectively plan and execute visual direction. Rated top in the company by district managers.
  • Prepared and processed payroll, scheduling and performance reviews
  • Promoted a positive attitude to maintain a high moral
  • Provided exceptional customer service to increase brand loyalty
  • Reduced shrink percentage drastically
  • Maintained 100% employee retention while down two managers
  • Maximized sales plans by executing strategies that improved retail performance and strengthened sales
  • Developed new management team to company standards
  • Responsible for effective open and close of store procedures
  • Leader of merchandise processing
  • Lead visual updates ensuring proper placement for floor sets
  • Facilitated meetings and took part in conference calls
  • Designed store operation procedures
  • Maintained company direction
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Expected in 05/2021
BBA: Business
Irvine Valley College - Irvine, CA
Additional Information
  • Bilingual in Spanish
  • Developed highly effective sales training strategies as Sales Manager of a 28 person team.
  • Interum Store Manager at two locations while my store manager took on a stretch assignement for 3 months. Hired and trained sales staff for two locations for the Christmas Holiday 2012 and 2013 all while supporting sales associates while leading and driving sales.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.

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Job Titles Held:

  • Operations Expert
  • Business Specilaist Lead and Learn Experience
  • Operations Specialist
  • Co Manager


  • BBA

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