(555) 432-1000 - - resumesample@example.com - -
Multi-talented Operations Expert consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency.
|
|
As an Operations Expert, I have the incredible responsibility of ensuring products take the final step in the supply chain: getting into customers' hands. I am in charge of the store's entire inventory - products, parts, tools, supplies, and everything else. I make sure my team has the support, knowledge, and resources required to maintain product availability, complete inventory tasks, and keep the stockroom organized as new products arrive. I am in constant contact with the management and leadership teams, sharing data about the status of products and parts. And when exciting new products arrive, I am the first to open them up and present them to the entire store team.
- As a Business Expert, I introduced Apple solutions, technology, and services to business customers.
- I spent time on the sales floor, meeting first-time and current business customers and learning their needs.
- I generated new leads and built relationships, connecting over the phone or through in-store workshops and events. I was the first step in discovering customer needs through briefings and work with the Business Team to prepare and present proposals.
- For customers with more complex needs, I worked with the entire Business Team to craft the ideal solutions.
- Finally, I informed and offered customers the complete suite of sales support options. By engaging customers to think about the possibilities of Apple technology in their businesses, I helped build success - not only for my team, but for the customers as well.
- Managed 7 back of house specialists to accomplish team and company goals. Our main focus was continueing the customer journey while delivering product to the sales floor.
- I had the pleasure of training new sales associates on Back of House responsibilities.
- Directed customer phone calls while being the stores operator.
- Received and processed all incoming products insuring proper receiving processes were being followed.
- Stocked and replenished the merchandise according to store merchandising layouts.
- Maintaned integrity of inventory by overseeing daily cycle count process.
- Managed retail stores of annual $2.2-$2.5 million
- Recruit, hired and trained high performing teams of 20 to 75 associates
- Deliver business results through analysts and action. Continuously having a positive increase over sales goals
- Effectively plan and execute visual direction. Rated top in the company by district managers.
- Prepared and processed payroll, scheduling and performance reviews
- Promoted a positive attitude to maintain a high moral
- Provided exceptional customer service to increase brand loyalty
- Reduced shrink percentage drastically
- Maintained 100% employee retention while down two managers
- Maximized sales plans by executing strategies that improved retail performance and strengthened sales
- Developed new management team to company standards
- Responsible for effective open and close of store procedures
- Leader of merchandise processing
- Lead visual updates ensuring proper placement for floor sets
- Facilitated meetings and took part in conference calls
- Designed store operation procedures
- Maintained company direction
- Drove operational improvements which resulted in savings and improved profit margins.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Irvine Valley College - Irvine, CA
- Bilingual in Spanish
- Developed highly effective sales training strategies as Sales Manager of a 28 person team.
- Interum Store Manager at two locations while my store manager took on a stretch assignement for 3 months. Hired and trained sales staff for two locations for the Christmas Holiday 2012 and 2013 all while supporting sales associates while leading and driving sales.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
- Length
- Personalization
- Strong Summary
- Target Job
Resume Overview
School Attended
- Irvine Valley College
Job Titles Held:
- Operations Expert
- Business Specilaist Lead and Learn Experience
- Operations Specialist
- Co Manager
Degrees
- BBA
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
