operations dispatch manager resume example with 11+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Talented professional with expert sales, dispatch, management, and recruitment talents. Composed persona known for having excellent drive, with 10 years of customer service experience.
Detail-oriented. Expert in Trucking/Behavioral Health industry protocols with proven history of leading shifts with excellent guidance and employee leadership. committed to punctuality.
Skills
Performance Assessment
Cost Reduction
Customer Service Management
Human Resources Oversight
Work History
05/2018 to CurrentOperations-Dispatch ManagerTyler Technologies | Hartford, CT,
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
Devised processes to boost long-term business success and increase profit levels.
Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Dispatch manager, dispatch loads to drivers OTR,Local or Regional, handled and worked all load boards, handled Ratecons, BOLs, and contracts with brokers
Negotiated to get the highest paying freight
Recruited and market for new carriers and owner operators
Familiar with loading the following equipment loads for Dry van, Step deck, Refrigerator reefer, Box Trucks, Hot shot ,Flatbed
Handled Brokers credit check, Factoring and IFTA Taxes, Carrier Packet
Maintained clients, miles, fuel ,Authority,drivers, signed W9, PROOF OF Insurance, copy of CDL, Power of attorney,
Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Partnered with Brokers and Shippers.
Assisted in recruiting, hiring and training of team members.
02/2016 to 01/2018Recruitment-Dispatch ManagerSimpson Housing Lp | Matthews, NC,
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
Devised processes to boost long-term business success and increase profit levels.
Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Dispatch manager, dispatch loads to drivers OTR,Local or Regional, handled and worked all load boards, handled Ratecons, BOLs, and contracts with brokers
Negotiated to get the highest paying freight
Recruited and market for new carriers and owner operators
Familiar with loading the following equipment loads for Dry van, Step deck, Refrigerator reefer, Box Trucks, Hot shot ,Flatbed
Handled Brokers credit check, Factoring and IFTA Taxes, Carrier Packet
Maintained clients, miles, fuel ,Authority,drivers, signed W9, PROOF OF Insurance, copy of CDL, Power of attorney,
Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Partnered with Brokers and Shippers.
Assisted in recruiting, hiring and training of team members.
01/2013 to 02/2016Director of OperationsNEW DIRECTION BEHAVIORAL HEALTH | City, STATE,
Oversaw day-to-day production activities in accordance with business objectives.
Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Defined, implemented and revised operational policies and guidelines.
Monitored office workflow and administrative processes to keep operations running smoothly.
Responsible for directing the day-to-day operations, managing and developing staff, assuring high quality care, sound fiscal operations, maintaining a strong referral base and compliance with Joint Commission and CMS regulations while continually monitoring the facility's services and delivery systems.
Operational management of clinical and non-clinical departments including but not limited to: Nursing, Admissions, Business Development, Process Improvement, Finance, Clinical Services, Regulatory Affairs that effectively drive patient care outcomes
Ensure hospital quality metrics are achieved through sound clinical processes following accreditation and regulatory agency guidelines.
Recruit physicians and staff in targeted specialty areas, coordinate medical staff
Develop positive relationships with local industry, local government, potential key health care
Handled billing on payer path system, month and quarterly meeting with clinical supervisor handled all company audits by Medicaid, Handled all HR needs for 50 employees, Made sure company was fully staffed with Case managers, PSR, BST workers QMHP and Psychiatric Doctor , made sure clients were getting Therapy PSR AND BST were assigned , made sure Parr’s were submitted , handled and audit all Clients files , handled intake and Asst with Assessments , Handled special transportation for clients appointments. Admin , Customer Service, Faxing Filing and Management
03/2010 to 01/2013Leasing ManagerMountain Gates-Mountain Trails | City, STATE,
Collected, completed and processed lease applications.
Monitored performance of individual leasing agents and coached on successful strategies.
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).Immediately record all telephone and in-person visits on appropriate reports. Files own guest cards and maintain according to established procedures. Inspect models and available “market ready”, communicate related service needs to Property Manager.
Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements. Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status. Ensure apartment is ready for resident to move-in on agreed date. Immediately follow-up on prospects
Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures. Maintain current resident files. Maintain and record daily inspections for the community. Distribute all company or community-issued notices. Maintain accurate monthly commission records on leases and renewals for bonus purposes.
Education
Expected in 09/2015 to to Associate of Arts | Criminal JusticeMaricopa Community Colleges - Rio Salado Community College, Tempe, AZGPA:
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Resume Overview
School Attended
Maricopa Community Colleges - Rio Salado Community College