LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Operations/Customer Support Manager
Please provide a type of job or location to search!
SEARCH

Operations/Customer Support Manager Resume Example

Resume Score: 90%

Love this resume?Build Your Own Now
OPERATIONS/CUSTOMER SUPPORT MANAGER
Professional Summary

Skillful and dedicated professional with experience in Operations Management, Process Management, Customer Service and Technical Support.


Exceptional ability to meet objectives, schedules, and deadlines with minimum supervision as well as function as a team member to support team efforts.


Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.


Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.


Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Skill Highlights

Strong organizational skills

Sharp problem solver

Energetic work attitude

Customer service expert


Service solutions expert

Call center management experience

Dedicated to process improvement

Strong problem solving ability


  • Analytical
  • Process improvement strategies
  • Troubleshooting and problem solving
  • Exceptional telephone etiquette
Work Experience
Operations/Customer Support Manager
January 2005 to September 2014
Company Name - City, State
  • Built and maintained effective accounts receivable and cash flow monitoring systems.
  • Built and maintained effective accounts receivable and cash flow monitoring systems.
  • Created training manuals targeted at resolving even the most difficult customer issues.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Resolved customer questions, issues and complaints.
  • Identified inefficiencies and made recommendations for process improvements.
Broadband Installation Operations Manager
April 1996 to September 2004
Company Name - City, State
  • Provided timely and accurate support in process development, root cause analysis, communication, and project management.
  • Worked closely with product and project managers to develop processes for new product/project roll out.
  • Trouble-shoot day to day operational issues.
  • Developed scalable solutions based on effective root cause analysis.
  • Trained and supervised a team of 2 Coordinators on all procedures.
  • Initiated a comprehensive issue tracking process that improved communication and issue resolution for cross-functional teams and senior management.
  • Identified product problems and strengths and collected data on the customer experience.
  • Hired and trained [Number] new software developers.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Assisted with the development of the call center's operations, quality and training processes.
  • Led a team of customer service representatives to increase service center profitability.
Broadband Installation Supervisor
Company Name - City, State
  • Promoted to lead a team of 25 implementation coordinators in giving award winning customer service to customers via telephone.
  • Assisted in establishing department goals and action plans.
  • Implemented new policies and procedures for the Broadband Implementation Group.
Broadband Implementation Coordinator
Company Name - City, State
  • Provisioned new DSL and Cable Accounts and provided customer support to customers.
  • Assisted in account maintenance and setup and completed departmental special projects.
Tier 1/ Tier 2 Technical Support Rep
Company Name - City, State
  • Provided Telephone and Email support to dial up and Cable Internet access subscribers on Windows and Macintosh based computers.
  • Promoted from Tier 1 to Tier 2 support after 6 months.
  • Resolved executive escalations and high profile subscriber issues by assisting with configurations and access problems through active troubleshooting.
  • Earned "Tech of the Week" Technical support award on numerous occasions.
  • Ranked #1 in Customer Service among ISPs by JD Power and Associates in 1999.
  • Troubleshot and resolved internet connectivity and general software and hardware issues.
  • Processed an average of [number] inbound and outbound technical support calls.
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
  • Provided thorough support and problem resolution for customers.
  • Maintained composure and patience in face of difficult customer situations.
  • Processed an average of [number] inbound and outbound technical support calls.
  • Trained new employees and explained protocols clearly and efficiently.
  • Informed customers about issue resolution progress.
  • Supported customers having data connectivity issues.
Education and Training
Bachelor of Science : Business Administration/Management Information SystemsUNIVERSITY OF NEW HAVEN - City, State

Business Administration/Management Information Systems

Professional Affiliations

Notary - Member of National Notary Association (NNA)since 2002.

Skills

accounts payable, accounts receivable, banking, Broadband, Cable, communications skills, CRM, Customer Service, customer service skills, customer support, DSL, Email, senior management, functional, IBM, Internet access, Mac, Macintosh, Access, Excel, office, PowerPoint, Windows, Word, policies, process development, processes, project management, QuickBooks, sound, Technical support, Telephone, Trouble-shoot, troubleshooting, Visio


  • Sales Software: Salesforce.com, TapScan
  • Public Relations Software: Bacon's Mediasource, Factiva
  • Desktop Publishing Software: Photoshop, Illustrator, HTML

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • UNIVERSITY OF NEW HAVEN

Job Titles Held:

  • Operations/Customer Support Manager
  • Broadband Installation Operations Manager
  • Broadband Installation Supervisor
  • Broadband Implementation Coordinator
  • Tier 1/ Tier 2 Technical Support Rep

Degrees

  • Bachelor of Science : Business Administration/Management Information Systems

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Head-Global-Customer-Support-Operations-resume-sample

Head-Global Customer Support Operations

Cupertino, California

Operations-Support-Manager-resume-sample

Operations Support Manager

Palmerton, Pennsylvania

Operations-Support-Manager-resume-sample

Operations Support Manager

Henderson, Nevada

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.