Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Diligent Customer Service Agent bringing 15 years of experience in operations, production management, organizational development and team building within diverse industries. Proficient in planning, coordinating and executing successful production strategies. Adept at improving operational stability, efficiency and profitability. Team-minded individual works well with senior stakeholders and effectively prioritize tasks.

  • Earned the “Miss Phi Beta Sigma” crown in 2007 for Excellence in Finer Womanhood.
  • Member of Zeta Phi Beta Sorority Inc.
  • Trained Dedicated Eligibility Specialist Unit
  • Solutions Development
  • Team Leadership
  • Relationship Development
  • Operations management
  • Unsurpassed work ethic
  • Cross-functional communications
  • Data analysis
  • Customer relations specialist
  • Superb time management skills
  • Natural leader
  • Business Development
Work History
Operations Coodinator, 04/2019 to 07/2021
Safran GroupBrea, CA,
  • Devised processes to boost long-term business success and increase profit levels.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Customer Service Representative, 11/2010 to 08/2012
Johnson BrothersSaint Cloud, MN,
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Provided information regarding charge accounts and loyalty programs.
Beaufort Credit Services , 10/2009 to 01/2010
James WilliamsCity, STATE,
  • Educated and worked with clients to find accurate solutions.
  • Worked with clients and finance companies to find optimal solutions for financing.
  • Liaised with customers and funding sources to identify and remove roadblocks to business funding.
  • Networked with Job title to identify potential new clients and expand geographic territories.
  • Acted as liaison between customers and funders to increase overall funding by Number% and remove financial roadblocks.
  • Targeted accounts at senior and executive levels and secured funding for future initiatives.
  • Offered competitive commercial banking solutions and retail financing options.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Adhered to social distancing protocols and wore mask or face shield at all times.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Supervised work of contracted employees to keep on task for timely completion.
  • Carried out day-day-day duties accurately and efficiently.
Administrative Assistant, 05/2001 to 08/2005
Mt. Zion ChurchCity, STATE,
  • Maintained staff directory and company policy handbook for human resources department.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled office meetings and client appointments for staff teams.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Arranged rapid office equipment repair and maintenance with vendors.
Diploma: Visual And Performing Arts, Expected in 05/2005
Southeast Raleigh Magnet High School - Raleigh, NC,
Bachelor Of Music: Music Education, Expected in
Johnson C. Smith University - Charlotte, NC,

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Personalization
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended

  • Southeast Raleigh Magnet High School
  • Johnson C. Smith University

Job Titles Held:

  • Operations Coodinator
  • Customer Service Representative
  • Beaufort Credit Services
  • Administrative Assistant


  • Diploma
  • Bachelor Of Music

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: