Diligent Customer Service Agent bringing 15 years of experience in operations, production management, organizational development and team building within diverse industries. Proficient in planning, coordinating and executing successful production strategies. Adept at improving operational stability, efficiency and profitability. Team-minded individual works well with senior stakeholders and effectively prioritize tasks.
Accomplishments
Earned the “Miss Phi Beta Sigma” crown in 2007 for Excellence in Finer Womanhood.
Member of Zeta Phi Beta Sorority Inc.
Trained Dedicated Eligibility Specialist Unit
Skills
Solutions Development
Team Leadership
Relationship Development
Operations management
Unsurpassed work ethic
Cross-functional communications
Data analysis
Customer relations specialist
Superb time management skills
Natural leader
Business Development
Work History
Operations Coodinator, 04/2019 to 07/2021 Safran Group – Brea, CA,
Devised processes to boost long-term business success and increase profit levels.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Customer Service Representative, 11/2010 to 08/2012 Johnson Brothers – Saint Cloud, MN,
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Answered customer telephone calls promptly to avoid on-hold wait times.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Recommended products to customers, thoroughly explaining details.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Provided information regarding charge accounts and loyalty programs.
Beaufort Credit Services , 10/2009 to 01/2010 James Williams – City, STATE,
Educated and worked with clients to find accurate solutions.
Worked with clients and finance companies to find optimal solutions for financing.
Liaised with customers and funding sources to identify and remove roadblocks to business funding.
Networked with Job title to identify potential new clients and expand geographic territories.
Acted as liaison between customers and funders to increase overall funding by Number% and remove financial roadblocks.
Targeted accounts at senior and executive levels and secured funding for future initiatives.
Offered competitive commercial banking solutions and retail financing options.
Demonstrated respect, friendliness and willingness to help wherever needed.
Adhered to social distancing protocols and wore mask or face shield at all times.
Proved successful working within tight deadlines and fast-paced atmosphere.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Supervised work of contracted employees to keep on task for timely completion.
Carried out day-day-day duties accurately and efficiently.
Administrative Assistant, 05/2001 to 08/2005 Mt. Zion Church – City, STATE,
Maintained staff directory and company policy handbook for human resources department.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Scheduled office meetings and client appointments for staff teams.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Organized weekly staff meetings and logged minutes for corporate records.
Arranged rapid office equipment repair and maintenance with vendors.
Education
Diploma: Visual And Performing Arts, Expected in 05/2005 Southeast Raleigh Magnet High School - Raleigh, NC, GPA:
Bachelor Of Music: Music Education, Expected in Johnson C. Smith University - Charlotte, NC, GPA:
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