operations communication manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Results-oriented senior leader with high level experience in strategic and budget planning, operations, marketing, development, communications, staff and multi project management.

  • Administrator, Director, Unsurpassed Work Ethic
  • Programming, Recruitment & Event Planning
  • Strategic Partnerships & Community Engagement
  • Website, Intranet, Social Media Development
Work History
Operations & Communication Manager, 11/2015 to Current
Cline Davis & Mann, Inc.Gretna, LA,
  • Project Management: Work cross-functionally to increase workflows, documentation and understanding of department. Plan logistics of all major events. Performed multiple projects simultaneously
  • Communication: Established internal and external communications, newsletters, annual reports and program materials. Established website, intranet and all social media content. Develop strategic plans, increase department visibility under direction of Department Chairman
  • Outreach & Development: Collaborate with broad range of partners, subject matter experts and stakeholders to drive consistent, comprehensive messaging to identify and leverage opportunities
  • Marketing: Increased company brand, assets and materials. Coordinate media communications, press releases and other content initiatives. Develop various types of digital and print marketing collateral
  • Employee Engagement: Increased engagement initiatives that improve internal communications, promote company culture, diversity, inclusion and shared values
  • On-Boarding & Staff Management: Coordinates staff / faculty recruitment and on-boarding efforts for department of 300 staff. Develop departmental SOP, procedures and policies
Director of Marketing Business Development, 10/2010 to 10/2015
Archdiocese Of ChicagoCity, STATE,
  • Design brand positioning & communication materials for organization, website, press media, internal communications and social media components
  • Development & Grant Management: Established annual fund, special appeals, donations, capital fund-raising and grants
  • Site Administrator & State Compliance: Ensure all employees are compliant with Archdiocese policies and procedures, guidelines, training's and professional development requirements. Comply with all elements to ensure school passed requirements to successfully become State Accredited
  • Recruitment of over 2500 new students during tenure
  • Tuition, Financial & Scholarship Management. Responsible for over 1M in yearly scholarship awards, benefits, eligibility, reporting and distribution
  • Liaison for Pastor, Principal and Archdiocese between Alumni and School Board. Manage all volunteer efforts scaling from parents, parishioners to large non-profit organizations and community stakeholders
Associate Director, 06/2000 to 10/2010
Heartland AllianceCity, STATE,
  • Supervision & Cultural Sensitivity Leader. Developed, negotiated and managed contractual relationships. Identified and obtained funding for services and programs. Analyzed and applied outcome data to continuously improve programming
  • Hired, trained and managed over 250 Employees and 10 Managers to effectively meet targets, service and programming goals
  • Participated in contract negotiations and has been recognized for competency in area of expertise. Represented organization in multiple external projects, served on Cabinet Leadership Committee and worked with Executive Leadership
  • Led conferences and presentations on cultural environment and sensitivity
  • Demonstrated strong problem-solving skills when project plans required significant revisions and effectively communicates changes to relevant stakeholders
  • Stakeholder & Community Building: Ensured that partnerships and collaborations with third parties, government agencies, lenders and stakeholders are well managed
  • Attended meetings on continuum's, collaborative s, city and county agencies and others groups as appropriate. Participated on Advocacy committees and stayed current on issues related to service provisions and disseminated information effectively
  • Development & Fund Raising: Provided leadership in securing short and long-term funding for future programs and new staff positions. In conjunction with Executive Director and Donor Community, identified prospective funders, prepared funding applications and ensured grant compliance
Master of Science: Human Service Administration, Expected in 2004 to Spertus Institute For Jewish Learning And Leadership - Chicago, IL
Bachelor of Arts: Pre-Law | Criminal Justice, Expected in to Shaw University - Raleigh, NC

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Resume Overview

School Attended

  • Spertus Institute For Jewish Learning And Leadership
  • Shaw University

Job Titles Held:

  • Operations & Communication Manager
  • Director of Marketing Business Development
  • Associate Director


  • Master of Science
  • Bachelor of Arts

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