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Operations Clerk 2 Resume Example

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OPERATIONS CLERK 2
Summary

Hardworking Operations Clerk with exceptional track record of reliable attendance and high-quality work. Strong collaboration skills to thrive in fast-paced, high-stress environments. Willing to explore and expand to greater opportunities.

Skills
  • Cash drawer balancing
  • POS systems
  • Issue resolution
  • Cash register operation
  • Merchandise restocking
  • Customer greeting
  • Customer assistance
  • Security monitoring
  • Cash management
  • Cash counting machine operations
  • ID verification
  • Customer order recording
  • Credit and cash transactions
  • Payment processing
  • Scanning and copying
  • Database entry
  • Transcribing correspondence
  • Professional and mature
  • Time management ability
  • Money handling
  • Team player mentality
  • Written and oral communication skills
  • Listening skills
  • Verbal/written communication
  • Reliable and punctual
Experience
10/2017 to Current
Operations Clerk 2Wells Fargo Lockbox － Irving, TX
  • Prepared batches of work by extracting checks and remittances from envelopes.
  • Inputted data into the system while following standard operating procedures and customers specific instructions for processing.
  • Verified negotiability of checks through customers specific instructions for processing.
  • Maintained site productivity and quality standards.
  • Ensured that all customer and bank guidelines are followed as related to operations, internal audit and security, and general practices.
  • Sorted mail, processes accounts, and prepares deposit tickets to meet daily and hourly deadlines.
07/2016 to 07/2017
Sales AssociateSally Beauty Supply － Rowlett, TX
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Negotiated and closed deals with minimal oversight.
  • Helped average of 25 customers per day by responding to inquiries and locating products.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Assisted customers by finding needed sold out items and checking inventory for items at other locations.
  • Processed orders through system and coordinated product deliveries.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 60% or more.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Used POS register system to ring up customer purchases, process payments and issue receipts.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Recommended optimal merchandise based on customer needs and desires.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Recommended merchandise to customers based on needs and preferences.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
10/2015 to 07/2016
Team MemberPizza Hut － Garland, TX
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Worked with food service team members to handle every customer need and build brand loyalty.
  • Took orders, prepared foods and processed payments in full-service fast-food establishment.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Accepted payments and made change to process transactions.
  • Took customers' orders by recording requested menu items, substitutions and add-ons.
  • Verified orders and bagged items for easy transport.
06/2014 to 06/2015
CashierCici's Pizza － Garland, TX
  • Welcomed guests and completed orders/transactions in a timely manner, while maintaining a positive attitude.
  • Completed payments correctly and balancing cash drawer each shift.
  • Completed position end of shift checklists
  • Cleaned windows and ledges daily
  • When business permits, I'd help with washing dishes or assisted the buffet making sure it was clean and fully stocked.
  • Swept the dining-room regularly and filled the beverage area condiments
  • Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
  • Delivered updated and accurate information in response to guest inquiries.
  • Resolved customer complaints and fostered customer retention and loyalty.
  • Recorded accurate customer orders utilizing company computer system.
  • Processed order transactions, including debit and cash operations.
  • Supported kitchen team in food preparation when needed.
  • Adhered to food service sanitation guidelines and standards.
  • Communicated store policy violations to leadership team quickly and accurately.
Education and Training
06/2016
High School DiplomaNorth Garland High School － Garland, TX
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Resume Overview

Companies Worked For:

  • Wells Fargo Lockbox
  • Sally Beauty Supply
  • Pizza Hut
  • Cici's Pizza

School Attended

  • North Garland High School

Job Titles Held:

  • Operations Clerk 2
  • Sales Associate
  • Team Member
  • Cashier

Degrees

  • High School Diploma

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