Operations Clerk 2 Resume Example
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OPERATIONS CLERK 2
Summary
Hardworking Operations Clerk with exceptional track record of reliable attendance and high-quality work. Strong collaboration skills to thrive in fast-paced, high-stress environments. Willing to explore and expand to greater opportunities.
Skills
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Experience
10/2017 to Current
Operations Clerk 2Lsc Communications － Willard , OH
- Prepared batches of work by extracting checks and remittances from envelopes.
- Inputted data into the system while following standard operating procedures and customers specific instructions for processing.
- Verified negotiability of checks through customers specific instructions for processing.
- Maintained site productivity and quality standards.
- Ensured that all customer and bank guidelines are followed as related to operations, internal audit and security, and general practices.
- Sorted mail, processes accounts, and prepares deposit tickets to meet daily and hourly deadlines.
07/2016 to 07/2017
Sales AssociateLiberty Mutual － Minnetonka , MN
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Negotiated and closed deals with minimal oversight.
- Helped average of 25 customers per day by responding to inquiries and locating products.
- Sold various products by explaining unique features and educating customers on proper application.
- Assisted customers by finding needed sold out items and checking inventory for items at other locations.
- Processed orders through system and coordinated product deliveries.
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 60% or more.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Used POS register system to ring up customer purchases, process payments and issue receipts.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Recommended optimal merchandise based on customer needs and desires.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stayed up to date on store promotions, payment policies and security practices.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Recommended merchandise to customers based on needs and preferences.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
10/2015 to 07/2016
Team MemberPanera Bread Co － Charlottesville , VA
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Assisted customers with account updates, new service additions and promotional offers.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Worked with food service team members to handle every customer need and build brand loyalty.
- Took orders, prepared foods and processed payments in full-service fast-food establishment.
- Resolved customer concerns and relayed relevant information to supervisor.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Accepted payments and made change to process transactions.
- Took customers' orders by recording requested menu items, substitutions and add-ons.
- Verified orders and bagged items for easy transport.
06/2014 to 06/2015
CashierCity Of Midland, Tx － Midland , TX
- Welcomed guests and completed orders/transactions in a timely manner, while maintaining a positive attitude.
- Completed payments correctly and balancing cash drawer each shift.
- Completed position end of shift checklists
- Cleaned windows and ledges daily
- When business permits, I'd help with washing dishes or assisted the buffet making sure it was clean and fully stocked.
- Swept the dining-room regularly and filled the beverage area condiments
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
- Delivered updated and accurate information in response to guest inquiries.
- Resolved customer complaints and fostered customer retention and loyalty.
- Recorded accurate customer orders utilizing company computer system.
- Processed order transactions, including debit and cash operations.
- Supported kitchen team in food preparation when needed.
- Adhered to food service sanitation guidelines and standards.
- Communicated store policy violations to leadership team quickly and accurately.
Education and Training
06/2016
High School DiplomaNorth Garland High School － City
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Resume Overview
School Attended
- North Garland High School
Job Titles Held:
- Operations Clerk 2
- Sales Associate
- Team Member
- Cashier
Degrees
- High School Diploma
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