operations and training manager resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Results-oriented business leader with more than 15 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Offering ability to leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Demonstrated ability to streamline processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, training, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.

  • Project development and life cycle
  • Budgeting and forecasting
  • Risk analysis and management
  • Supply Chain Management
  • Process evaluation and enhancement
  • Training solutions development
  • Knowledgeable in Salesforce, REA, Aries for Act, V-Log, and many other data tracking systems.
  • Employment law knowledge
  • New hire on-boarding
  • Leadership training
  • Public speaking
  • Small Group Instruction
  • Course development
  • Program Management
  • Change Management
Work History
Operations and Training Manager, 02/2014 to 12/2017
Kuehne & Nagel, IncCity, STATE,
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 45 member management team with related direct reports.
  • Monitored employee productivity and optimized procedures to reduce costs 22%.
  • Developed organization systems for sales reports and financial records and strengthened operational traceability and operational efficiencies.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 10]-member management team with related direct reports.
Operations Executive - Director of Training, 03/2008 to 01/2014
Knight Transportation Inc.City, STATE,
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Managed cross-functional collaboration to drive team engagement and keep members on course to achieve demanding company targets.
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
  • Assessed student needs to develop effective brokerage training plans.
  • Eliminated process gaps by implementing new methods of standardized training.
  • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Identified and proactively solved internal problems related to employee turnover by revamping training approaches.
  • Recognized and tapped talented staff to fill key positions and maximize productivity.
  • Employed job analysis in accordance with principles of instructional design to create effective training programs.
  • Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
  • Increased company profits through performance optimization strategies and efficiency improvements.
Senior Associate Manager, 08/1999 to 12/2008
  • Exceeded annual sales goals 150% with innovative sales techniques.
  • Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
  • Sold 70 properties worth over $230 million dollars.
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.
  • Compared properties possessing similar features to determine competitive market prices.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Actively listened to customers, handled concerns quickly and resolved major issues.
  • Provided comprehensive analysis and recommend solutions to address complex business problems and issues using data from internal and external sources and applied advanced analytical methods to assess factors impacting growth and profitability across product and service offerings.
  • Coached, developed and motivated team members, providing coaching and mentoring to junior brokerage associates.
Bachelor of Arts: Communications, Expected in 06/2000 to Weber State University - Ogden, UT

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Resume Overview

School Attended

  • Weber State University

Job Titles Held:

  • Operations and Training Manager
  • Operations Executive - Director of Training
  • Senior Associate Manager


  • Bachelor of Arts

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