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operations and marketing manager resume example with 7+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

I am an Advanced Operations and Marketing Manager with over 5 years of real-life experience in Construction and 5 or more in the Restaurant Industry. I am exceptionally qualified at organizing operations and budgeting projects. I am a seasoned SEO professional with a vast knowledge of the internet and online advertisement. My knowledge of technology and computers are based on a deep and cognitive understanding of the intricate design of SEO and how Google works. I have the ability to effectively implement new operations with staff members, which allows for an increase not only in production but also profitability . I coordinated and managed daily operations with staff, vendors, contractors and customers, operating budgets in excess of $100,000 a month or more. I am a leader who likes to take charge by leading by example and encouraging positive thinking throughout the different divisions. My proudest accomplishment has been transforming lead teams to promote growth in small businesses by understanding, and using my knowledge to be a problem solver. I am capable of providing individual and collective training to personnel including mentoring. I did my best work when I created, enforced, and optimized internal policies in order to maintain efficiency and responsiveness to the demands of clients and contractors. I Improved Incoming Lead Generation by Over 70% for the first 3 months and Over 30% each month since. I Developed key operational initiatives to drive and maintain substantial business growth. I personally designed our website and formed much of its content from scratch. Using optimized SEO to gain natural traffic and Organic Lead Generation became a passion. I deployed and monitored processes that boosted long-term business relationships with successful contractors.

Skills
  • PeopleSoft
  • Public and Media Relations
  • Market Positioning
  • Budgeting and Allocation 
  • P&L Management
  • Staff Management
  • Budgeting
  • Marketing and advertising
  • Brand development
  • G-Suite
  • Data Entry
  • Teambuilding
Work History
10/2019 to Current Operations and Marketing Manager Benchmark Hospitality | New Brunswick, NJ,
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
  • Assessed marketing copy, art comps and final designs and compared with established specifications.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Transformed corporate website and social media platforms to better engage customers and promote sales.
  • Executed optimal sales strategies to achieve commercial goals for target market.
  • Recruited and hired experienced contractors to complete projects on time and within budget requirements.
  • Enhanced profitability to achieve marketing objectives and drive productivity and growth from concept to implementation.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Generated reports detailing campaign performance, customer engagement and engagement trends.
  • Maintained complete database of files, contacts and project materials.
04/2018 to 10/2019 Customer Service, Office Manager MRD Roofing And Gutters | City, STATE,
  • Prepared the business taxes and distributed 10-99
  • Managed partnerships and strategic business relationships, including negotiating contract terms and handling conflicts
  • Building, Optimizing and Advertising with the website, and Keeping content fresh on all social media platforms
  • Managed Excel General Ledger, Quickbooks Software, Banking,
  • Payroll, as well as weekly and monthly budgets
  • Maintained CRM Database (Field Pulse and Builder Trend) including building estimates, invoices, paid receipts, and loading in customers to the database
  • Managed Payroll and Scheduling for Employees and Home Owners
  • Monitored employee productivity and optimized procedures to reduce costs and manage inventory
  • Reviewed individual department performance and worked with leadership to improve processes, procedures and practices
  • Carried the company line with me and was on call 24/7
  • Orchestrated positive media coverage and was the face of public relations
  • Cultivated forward-thinking in our staff, encouraging inclusive behavior and helping to create an environment where we all enjoy coming to work
  • Increased company revenue by $1.5 Million in one fiscal year by using unique and aggressive new marketing tactics, and dedicating my focus to being as cost efficient as possible
  • Tracked, recorded, and reconciled accounts to maintain accurate, current, and compliant financial records
  • Answered as CEO for Banking, Employee Purchases, Marketing,
  • Communications, Payroll, Insurance, and Pay Arrangements
  • Arranged corporate and office conferences for company employees and guests
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
  • Coordinated special projects and managed schedules.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation
  • Initiated timely project management from staff
01/2015 to 07/2019 Lead Server Gumbeaux's Cajun Cafe | City, STATE,
  • Designed comprehensive office budget to handle supply houses, labor, monthly bills and maintenance requirements
  • Managed budgets, and created excel documents to break down each job for profit, loss, payroll
  • And so it can see any file by just glancing at it
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
  • Sourced sub-contractors for special project needs and negotiated contracts with Homeowners
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Assigned work tasks and coordinated activities of dining room personnel to provide timely and effective service to customers
  • Bussed and reset a section of 5-6 tables seating 4-10 while, working efficiently to keep dining room and work areas clean
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Supervised restocking of salad bar and buffet for lunch and dinner service
  • Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Displayed enthusiasm and promoted service to customers, successfully increasing referrals and walk-in business.
Education
Expected in 2013 to to Associate of Business | Administration Jefferson Davis College, Gulfport, Ms GPA:
Expected in 05/2010 to to High School Diploma | Harrison Central High School, Gulfport, MS GPA:

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Resume Overview

School Attended

  • Jefferson Davis College
  • Harrison Central High School

Job Titles Held:

  • Operations and Marketing Manager
  • Customer Service, Office Manager
  • Lead Server

Degrees

  • Associate of Business
  • High School Diploma

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