Operations And Administration Manager resume example with 15 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary


Multi-skilled Administrator/Operations, key team player possessing a wealth of multi-disciplinary experience, including Operational, Project management, Administration, Logistics, Human Resource, Accounting and Supervisory abilities. Well accustomed to working under pressure to tight budgets and schedules. Strong leadership, team Building and skills. Excellent commercial approach to problem solving through the establishment of new Systems and making efficient existing systems, maximizing resources and promoting change.

Service-oriented Distribution Officer offering extensive experience in warehousing, distribution logistics and project management. Skillful in monitoring and directing quality control programs and researching inventory discrepancies. Excellent communication, multitasking and time management abilities.

  • MS Office
  • Team Management
  • Operations and logistics
  • Project Management
  • Communications
  • Project Organization
  • General management and administration
  • Understanding of office operations
  • Administration and management skills
  • Analytical Skills
  • Conflict Management
  • Warehousing operations
  • Inventory management
Work History
Operations and Administration Manager, 12/2011 - Current
Berkshire Hathaway Energy Cordova, IL,
  • • Responsible for maintaining all fiscal and administrative records pertaining to research project, including liaison with administrative personnel at Miami clinical site USA.
    • Oversee daily operations of project or organization
    • Provide direct management of key functional managers and officers in Project.
    • Ensure development of tactical programs to pursue targeted goals and objectives
    • Prepare local project budget and monitoring implementation and be local advisor in fiscal related issues and Bank matters.
    • Responsible for all logistical ordering supplies for MC kits, preparing fiscal status reports as required, compiling periodic scientific progress reports and handling all project correspondence.
    • Coordinate and provide administrative and logistical support during meetings/training sessions, and prepare and disburse staff allowances and project bills.
    • Monitor and track vehicle movements in making sure that log book and maintenance schedules are well signed.
    • Monitor and procure MC consumables for providing clinics as well as training MC providers in stock management of MC supplies.
    • Provide and attend to all Human Resource issue for Project and design working culture.
    • Engage with corporate officers in broader organizational strategic planning Evaluate and decide upon key investments in equipment, infrastructure, and talent
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders
  • Supervised administrative operations, including hiring processes and vendor relationships to maintain smooth operations for company of 200 employees
  • Established and updated work schedules to account for changing staff levels and expected workloads
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
Logistics/Administrative Officer, 01/2010 - 08/2011
Center For Infectious Diesease Research In Zambia City, STATE,
  • Implementing ordering, delivery and tracking system provided by logistics supervisor in relation to stock management, ensuring that all planned work and deliveries for heath facility are done within set time frame
  • Handle stock at district and supervise stock usage at clinic level and provides regular updates
  • Handle and manage Human Resource matters at district level and conduct district recruitment
  • Managing finance and security at district Office
  • Arrange meetings, travel documents and paying out allowance to staff for outreach
  • Responsible for proper reporting and paper filling for all logistical activities in district
  • Assist in training of stock management at clinic level in collaboration with DHMT
  • Oversees and works on all renovations in district health facilities, ensuring timeline on completion is being met
  • Monitor vehicle movements, in collaboration with driver, whilst maintaining good updates on fuel usage and other vehicle related aspects
  • Monitor district medical supplies to district clinics, in collaboration with DHMT team
  • Travelling to health facilities for inspections and monitoring visits
  • Supervised and guided new employees on stock management and responded quickly to questions, which improved understanding of job responsibilities
  • Organized Office meetings for Directors every Seniors managers and coordinated availability of conference rooms for participants
  • Recruited, hired, trained and supervised staff of 167 and implemented mentoring program that offered positive employee engagement
  • Recruited, hired, trained and supervised staff of 300 and implemented mentoring program that offered positive employee engagement
  • Supervised and guided new employees on work ethics and morals and responded quickly to questions, which improved understanding of job responsibilities
Logistics/Procurement Assistant, 01/2006 - 01/2009
Zambian Fertilizers Limited City, STATE,
  • Expertly manage logistics and all local procurement
  • Ordering tools, goods and equipment, booking-in goods, raising delivery notes and purchase orders
  • Provided in-depth control of stores and warehouse in terms of dispatch and receiving of raw-materials
  • Ensured controlled purchasing systems that does make company not to tie up capital in inventory
  • Control and monitor vehicle movements in order to minimize fuel expenditures and other vehicle related issues
  • Organized distribution plans, delivery locations, and technical specifications for Zambian Fertilizers Ltd
  • Collected and analyzed current market information to procure inputs and supplies from variety of sources
  • Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits
  • Performed yearly store audits in collaboration with managers, designers and sales associates to provide feedback
  • Procured goods and supplies while adhering to strict industry rules and procedures
  • Assisted in evaluating and analyzing offers received from suppliers and service providers
  • Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills
  • Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs
  • Built and maintained professional relationships with clients and co-workers
  • Maintained monthly procurement plan to support timely supply and delivery of quality supplies and equipment
  • Exercised discretion when dealing with confidential and sensitive matters
  • Reduced production downtime by overseeing quality control and assembly
  • Reduced downtime in warehouse operations by ensuring reorders were aligned with store sales and backlog
  • Researched new vendors and partners to obtain most cost effective pricing for goods, saving company $15,000 in one year
Stores supervisor, 01/2004 - 01/2005
Zambian Breweries City, STATE,
  • Supervising casuals to decant bottles into crates and Issuing parts in stores
  • Loading and offloading of bulk bottles form trucks using folk lift
  • Transferring of bottles from stores to warehouse in internal selling system
  • Keeping inventories stocks every morning
  • Receiving soft drinks concentrate from south Africa
  • Receiving bottles from Tanzania and Kenya suppliers
  • Maintained customer satisfaction while handling issues of product returns quickly and professionally
  • Maintained customer satisfaction while handling product returns quickly and professionally
  • Maintained customer satisfaction while handling efficiently product returns quickly and professionally
  • Maintained customer satisfaction while handling established product returns quickly and professionally
  • Maintained customer satisfaction while handling product returns quickly and professionally
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
  • Tracked production and quality control systems to proactively identify deficiencies
  • Simplified shipping and receiving processes, which boosted productivity 20%
MBA: Business Administration And Management, Expected in 2019
Texila American University - Lusaka Kabulonga And USA Guyana,
  • Thesis:


  • Majored in Logistics and Supply Chain
Bachelors Degree: Business Administration, Expected in 2014
SMC UNIVERSITY - Switzerland ,
Diploma: Logistics and Transport Management, Expected in 2012
Chattered Institute Of Logistics and Transport Management - London,
Associate of Science: Motor vehicle technology , Expected in 1999
City $ Guides - London,
  • 2520-310X Publication : Volume 6, issue 1 Full issue Link : Link to view :
  • Affiliated Member Of Chattered Institute Of Logistics And Transport UK/Zambia Council Member Of World Association Of Business Administration And Management Professionals ( WABAMP) Member Of International Association Of Public Health Logistics ( APHL) Member Of The Humanitarian Logistician Association.( HLA) Member Of The Project Management Professionals ( PMP) Knowledge Of Quick Books And Pastel Accounting Professional

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Resume Overview

School Attended

  • Texila American University
  • Chattered Institute Of Logistics and Transport Management
  • City $ Guides

Job Titles Held:

  • Operations and Administration Manager
  • Logistics/Administrative Officer
  • Logistics/Procurement Assistant
  • Stores supervisor


  • MBA
  • Bachelors Degree
  • Diploma
  • Associate of Science

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