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operations analyst resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Experienced Office Management and Administration Professional with [Number] years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Skills

Project Management

  • Research & Data Analysis
  • Compliance & Policy Analysis
  • Communications Initiatives
  • Microsoft Office Suite
  • Microsoft Project
  • Adobe Suite
  • Digital Formatting
  • Leadership & Supervisory
  • Strategic Leadership & Planning
  • Organizational Leadership
  • Customer Service
  • Emotional Intelligence
  • Virtual Assistant
  • Administrative, Organizational
  • Customer Service, Process management
  • Special events, Requirements gathering
  • Microsoft Office Suite
  • Microsoft Project
  • Data Analysis
  • Key Performance Indicators (KPIs)
  • Spreadsheets
  • Team Leadership
  • Schedule & calendar planning
  • Project planning
  • Technical Support
  • Office management
Work History
Operations Analyst, 10/2016 - Current
Kroger Fort Worth, TX,
  • Prepare and distribute Revenue Cycle financial and operational reports including Key Performance Indicator monitoring and trending.
  • Liaise between UAB Executive Leadership, Medical West, and IT to facilitate requirements gathering, use case creation, and successful project completion.
  • Draft and distribute executive-level communications for Program, Executive, Revenue Cycle, and Operation Leadership Team Committees.
  • Manage various financial and transactional functions for Accounts Payable.
  • Facilitate project management and documentation of 30+ projects throughout the organization.
  • Coordinate and lead project meetings.
  • Coordinate New Hire Onboarding by welcoming new employees and introducing them to their supervisors and team leads; Setup all IT Application Access and Process all I9 Forms.
  • Create aesthetically pleasing displays, documents, and printed materials for executive meetings and events using full Adobe Suite.
  • Manage five Leadership Retreats, bringing together employees across the organization for team building and professional development activities.
Project and Clinical Administrator, 08/2013 - 08/2016
Breckinridge School Of Nursing@ ITT City, STATE,
  • Coordinated all administrative and program functions in support of Breckinridge School of Nursing policies and procedures; combined sound time and resource management strategies to execute project plans and scheduled events.
  • Minimized all legal liability risk by maintaining and securing confidential student information in compliance with federal, state, and organizational policies.
  • Created and facilitated improved retrieval processes of confidential records by developing and utilizing organized filing and data management systems.
  • Collaborated with all levels of managers, staff, clients, and vendors in executing student recruitment plans and designing recruitment materials across the organization's campus.
Training and Clinical Specialist, 01/2013 - 04/2013
SuccessEHS City, STATE,
  • Minimized risk of technical malfunctions through providing comprehensive assistance to programmers addressing minor to complexed software/technical related issues; additional preventive measures include developing and testing medical software questionnaires for private practices.
  • Trained and developed clinical staff (CHCs/FQHCs) and new hires on how to use the medical software system (eClinicals).
Desktop Services Help Desk Rep. II / Move Coordinator / Administrative Assistant, 07/2003 - 12/2012
Regions Bank City, STATE,
  • Utilized advanced proficiencies in ATMs NCR, Wincor, and Diebold to analyzed and tested all ATMs, in efforts to swiftly resolve various technical issues, maximizing and sustaining operational functionality within branches.
  • Led different project management and process management functions; managed and negotiated the times and dates of planned meetings and special events; utilized Microsoft Project to monitor and spearhead multiple tasks and resources.
  • Headed various project management and time management tasks, managed executive calendars, coordinated weekly project team meetings, and assisted with the development of agendas that increased efficiency and impact of meetings.
  • Managed all technical and IT solutions; provided second-tier support to end-users for PC, Servers, Mainframe applications, and hardware.
Education
Graduate Certificate: Project Management, Expected in
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University of Phoenix - Birmingham, AL
GPA:
Status -
Certified Virtual Assistant: , Expected in
-
IAP Career College - Hoover, AL
GPA:
Status -
Master of Information Systems: , Expected in
-
University of Phoenix - Birmingham, AL
GPA:
Status -
Master of Science Management: , Expected in
-
Faulkner University - Montgomery, AL
GPA:
Status -
Affiliations
Project Management Institute, February 2021 International Association of Professional Organizations, December 2020 Women in Technology International, July 2019 1 | Page
Certifications
  • [Area of certification] Training - [Timeframe]
,

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Resume Overview

School Attended

  • University of Phoenix
  • IAP Career College
  • University of Phoenix
  • Faulkner University

Job Titles Held:

  • Operations Analyst
  • Project and Clinical Administrator
  • Training and Clinical Specialist
  • Desktop Services Help Desk Rep. II / Move Coordinator / Administrative Assistant

Degrees

  • Graduate Certificate
  • Certified Virtual Assistant
  • Master of Information Systems
  • Master of Science Management

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