Operations Analyst resume example with 13+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
To obtain a challenging position within the Banking Industry, to develop my professional talents in management, customer service, sales and organization. I would like an opportunity to learn new processes and to use my team player abilities to motivate others to excel at work for increased productivity.
  • Exceptional customer service
  • MS Office proficient
  • Sales expertise
  • Risk management evaluation background
  • Inventory management background
  • Strong sense of banking ethics
  • Practiced knowledge of bank security systems
  • Cash dispenser operation
  • Currency and coin counter
  • Safe and vault operation
  • Reliable
  • Excellent communication skills
  • Friendly
  • Energetic
  • Approachable
  • Team player
  • Organized
  • Strong work ethic
Miami Dade Community College , Expected in Associate of Arts : - GPA :

Data Organization

  • Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.


  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.


  • Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.


  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.


  • Maintained status reports to provide management with updated information for client projects.


  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.


  • Investigated and analyzed client complaints to identify and resolve issues.

Balanced daily cash drawers and vaults totaling an average of $100,000.00.

Kroger - Operations Analyst
Sun City, AZ, 04/2001 - 09/2014
  • Analyzed, interpreted, reported data and demonstrated good judgment and independent decision making.
  • Worked reports efficiently at various frequencies to minimize risk and exposure to the bank, ensured various functions within the department are properly handled according to procedures and within established level of service.
  • Reviewed, researched and recertified Large Currency Exemptions.
  • Analyzed and investigated potentially new accounts for Large Currency Exemption Eligibility.
  • Strong communications with both internal and external clients such as the Financial Intelligence Unit, Banking Operations, Account Officers.
  • Ensured Bank was in compliance with Government Regulations, updating manuals and procedures to reflect regulatory changes from FINCEN, GAO and FDIC.
  • Assisted in small projects with detailing system issues, assisted with testing enhancements to systems to accommodate new filing requirements for Large Currency Exemption and Forms.
  • Graduated Teller.

Exceptional listener and communicator who effectively conveys information verbally and in writing.

Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.

Computer-literate performer with extensive software proficiency covering wide variety of applications.

Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.

Proven relationship-builder with unsurpassed interpersonal skills.

Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.

Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings.

Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.

Innovative problem-solver who can generate workable solutions and resolve complaints.

Resourceful team player who excels at building trusting relationships with customers and colleagues.

Seasoned professional whose honesty and integrity provide for effective leadership and optimal business relationships.

Adaptability/Flexibility. Deals with openness to new ideas and concepts, to working independently or as part of a team, and to carrying out multiple tasks or projects.

Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas.

Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks.

Dependable, responsible contributor committed to excellence and success.

Loyal and dedicated manager with an excellent work record.

Energetic performer consistently cited for unbridled passion for work, sunny disposition, and upbeat, positive attitude.

Conscientious go-getter who is highly organized, dedicated, and committed to professionalism.

Confident, hard-working employee who is committed to achieving excellence.

Highly motivated self-starter who takes initiative with minimal supervision.

Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts.

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Resume Overview

School Attended

  • Miami Dade Community College

Job Titles Held:

  • Operations Analyst


  • Associate of Arts

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