operations analyst resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Versatile operations professional within tech start-ups, specializing in operational success and project management. Excel at completing diverse project tasks and meeting specific deadlines. Accomplished in project mapping, identifying needs of internal teams, executing initiatives, quick and effective problem solving, and cross-departmental communication. The startup space has developed growth and flexibility in rapidly changing environments, cultivating a professional ability to wear multiple hats. Passionate about improving efficiencies for improved quality of work.

  • Project Management
  • Problem Solving
  • Workflow Improvements
  • Data Analysis
  • Multitasking and Prioritization
  • Flexibility
  • Excellent Communication
  • Organization and Time Management
  • Reporting Abilities
Work History
Operations Analyst, 03/2019 - 02/2022
Spencer Gifts, Llc Mount Pleasant, SC,
  • Mapped internal processes to identify areas of improvement and suggest potential solutions to rectify operational inefficiencies.
  • Created workflow diagrams and Gantt charts within Lucidchart and Smartsheet to map processes and timelines for proposed improvements.
  • Worked cross departmentally with fleet operations, product, and customer success teams to provide solutions for disconnected internal processes within Salesforce.
  • Oversaw Salesforce enhancement projects which included scoping, iterations, and revisions with relevant stakeholders until final execution.
  • Liaised between departments to enforce deadlines and keep communication streamlined for project developments.
  • Built strong relationships with internal and external stakeholders and devised strategies to promote new product rollouts.
  • Coordinated presentations for customers and project members to detail project scope, progress, and results.
  • Communicated clearly with internal departments and external vendors to all questions and concerns regarding project details.
  • Created working reports and dashboards within Salesforce for users to assist with prioritizing targeted customers for poignant issues that would arise, and for managers to track users case management skills.
  • Sat with end-users within different internal teams to modify and enhance salesforce queues to improve timing and efficiency of case management for customer support.
  • Managed new recycling program for Fair. Its purpose was to recirculate Fair owned inventory that was returned by consumers, reconditioned by Fair, and offered back in our digital marketplace.
  • Built reports and performed inventory data pulls from Looker daily and weekly to report out to upper management on program success. Compiled data findings, specifically on consumer trends and inventory levels, in order to make profitable recommendations for recycling vehicle selection.
  • Held weekly meetings with all internal teams affected and outside vendors to keep things aligned and running smoothly for recycling program. Ensured vehicle operational goals were met in addition to customer needs.
  • Responsible for pulling data, identifying/fixing gaps, selecting vehicle inventory, assigning action items to appropriate internal teams, and continuous monitoring/follow up regarding vehicles moving through the process.

Operations & Training Specialist, 10/2017 - 03/2019
Virginia Community College System Richmond, VA,
  • Worked cross-functionally with marketing to identify and own sales-support initiatives. Responsible for implementation and execution of these initiatives.
  • Implemented structured email system that was lacking for sales team within Salesforce. This included rewriting all email content, consolidating and repurposing cluttered email template gallery consisting of 100+ templates, and optimizing automation.
  • Worked with marketing to have relevant information sent out automatically to prospective customers in conjunction with pre-existing automated campaigns and stage of application process.
  • Served as revenue department project manager for new product launches. Met with key stakeholders of marketing, academics, and partner relations weekly to ensure launch's operational success.
  • Managed all communication surrounding new initiatives. Included building and delivering all product training, creation of support resources, and on site support for end users upon launch.
  • Managed vendor communications for new payment methodology project. Project included NetSuite/Salesforce integration in order to improve accuracy and efficiency for collecting payments.
  • Served as liaison between vendor and sales team for new phone system rollout to improve intelligent call routing efficiency. This project impacted over 300+ users, touching six separate departments.
  • Project liaison for new knowledge base. Designated vendor contact for sales team. Responsible for uploading relevant content in knowledge base as it pertained to multiple product offerings, SOP's, scripting, etc.
  • Facilitated all Salesforce training for sales team. This included new hire training, enhancements from product team, and changes that impacted Salesforce as a result of new project rollouts.
  • Worked directly on product marketing in order to position our multiple products for differing consumer types. This included market research, training, and creation of materials in order to effectively aid sales reps to market products and effectively close a sale.
  • Follow up with QA, data analytics, and admissions leadership to identify learning gaps and create continuing education training/enhancement projects surrounding them.
Admissions Advisor, 03/2017 - 10/2017
Trilogy Education Services City, STATE,
  • Sold our multi-program sales model to prospective students interested in technology education (i.e. Web Development, Data Analytics, FinTech, UX/UI, and Digital Marketing boot camps.)
  • Overcome objectives and identify right fit for program offerings to each individual student.
  • Accomplished top record of enrollments in first month of employment.
  • Maintained position within top 15 performing sales rep out of 200 advisors until hired internally for alternative role.
Bachelor of Science: Advertising, Expected in 01/2015
Florida International University - Miami, FL,
Status -
Associate of Science: Business, Expected in 06/2013
University of Central Florida - Orlando, FL
Status -
  • International Exchange: Barcelona, Spain - Business (January 2013-May 2013)

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Resume Overview

School Attended

  • Florida International University
  • University of Central Florida

Job Titles Held:

  • Operations Analyst
  • Operations & Training Specialist
  • Admissions Advisor


  • Bachelor of Science
  • Associate of Science

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