Multi-channel contact center software
Proficient with Microsoft Office Suite
Strong problem solving ability
ACD, AOL, Antivirus, application development and design, Avaya, benefits, billing, Business Writing, Call Center, Change Management, CMS, coaching, excellent communication, CompuServe, Consultant, credit, customer satisfaction, Customer Service, decision-making, documentation, electrician, E-mail, features, forms, Internet Explorer, inventory, IVR, LAN, leadership, MAC v, managing, materials, Mentor, Excel, Outlook, Power Point, 2000, Windows 98, Microsoft Word, negotiation, Next, Norton, Operating Systems, organization skills, personnel, policies, presentations, Presentation Skills, problem solving, problem resolution, problem-solving skills, processes, project development, Project Management, publications, quality control, Express, repairs, reporting, research, sales, SAS, shipping, SOP, staffing, supervisor, technical support, telephone, phone, trainer, training materials, trouble shooting, Troubleshooting, upgrades, Visio, WAN, websites, written
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