Specialize in corporate communications, client relations and operational management. Communications / Management executive offering Customer Service / Logistical expertise in aviation & hospitality. Motivating leader with history of building and managing teams. Proficient at identifying issues and integrating solutions to achieve satisfactory results . Strong relationship builder, works well with stakeholders and corporate teams.
Assigned liaison for API representing the JetBlue client to hotels & ground transportation companies. Manage any and all client expectations and deliver optimum level of service to assigned client account. Responsibility range from filling all assignments generated on API ACEs portal, any requests made via phone or email. Serve as the on site liaison for API at the client assigned location. Some functions include but not limited to.
Crew Accomodations Reservation
Crew Ground Logistics
Responsibilities range form documents verification for ad hoc cases such UN passports, Consulate issued non passport travel documents, individual state issued refugee documents to issue ok to board status. Also not limited to upholding airline dangerous goods policy and travel approval for special items such diplomatic documents/cases, live animals, sports equipment and fire arms. Liaise with CBP & PAPD regarding ad hoc cases both on arrival and departure.
Coordinate customer service team on the floor to provide a seamless check-in experience for the customers. Verify and confirm all documents products and follow appropriate clerical steps to archive data.
Act as office assistant, providing clerical support where need, along side managing student leadership conference, events and session. Also serve as a senior student leader to new intakes and present students requiring support to learn presentation and interpersonal skills.
Act as office assistant to all senior staff. Responsibilities include media monitoring, event coordination and be a concierge to all corporate guests and media representatives.
Hello HR Team
I am well versed in corporate communications, specially in Internal employee communications and relations, along side my core course I have completed HR management and management in general as elective courses. Please do consider reviewing my LinkedIn profile for academic and professional details.
I hold a Bachelor's of Arts (Mass Communications) Double majoring in Public Relations & Media from Curtin University.
I started my professional career in New York City with Air France at JFK International Airport, serving as CX Services Lead, ideally in charge of supporting the floor with all clients, specially high revenue business clients and stepping in to verifying Ad Hoc cases and authorizing OK to fly approvals of specific individuals.
Currently I am an Airline Support Specialist at API Global Solutions for JetBlue Airways. I serve as the onsite liaison for API at JetBlue's Systems Operations Control center executing any and all accommodations and ground logistical needs for their Crew Members.
Currently seeking a move to administrative /finance position as I am seeking a career in that path. Also I intend to join an MBA program, specializing in management somewhere between 2021-2022.
During my time as a university academic, I have demonstrated a willingness to make a real contributions, effectively managing and prioritizing a full time study load and extracurricular activities. I have held multiple student leadership roles where HR management was a key responsibility.
I have made sure to maintain these qualities and that they effectively translate over to my professional career. Moving forward I would like to build on my leadership capabilities to maximize my potential. I believe I would be a model employee and a great investment for any company looking to place their faith in me.
Thank you for you're time and consideration.
Shaikh T. Hassin
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