(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Specialize in corporate communications, client relations and operational management. Communications / Management executive offering Customer Service / Logistical expertise in aviation & hospitality. Motivating leader with history of building and managing teams. Proficient at identifying issues and integrating solutions to achieve satisfactory results . Strong relationship builder, works well with stakeholders and corporate teams.

  • Business operations
  • Administrative support
  • Customer service
  • Operational improvement
  • Communications
  • Planning and coordination
  • Relationship development
  • MS Office
Education and Training
Curtin University (AACSB Accredited) Malaysia, Expected in 2018 Bachelor of Arts : Public Relations And Organizational Communication - GPA :
Curtin University Malaysia, Expected in 2013 Foundations of Arts : - GPA :
Maple Leaf International School Bangladesh, Expected in 2009 O'Levels Certificate : - GPA :
State Street Global Advisors - Operations - Airline Support Specialist
Omaha, NE, 02/2020 - Current

Assigned liaison for API representing the JetBlue client to hotels & ground transportation companies. Manage any and all client expectations and deliver optimum level of service to assigned client account. Responsibility range from filling all assignments generated on API ACEs portal, any requests made via phone or email. Serve as the on site liaison for API at the client assigned location. Some functions include but not limited to.
Accounts Payable
Crew Accomodations Reservation
Crew Ground Logistics

Air France - Client Service - Senior Associate
City, STATE, 08/2018 - 01/2020

Responsibilities range form documents verification for ad hoc cases such UN passports, Consulate issued non passport travel documents, individual state issued refugee documents to issue ok to board status. Also not limited to upholding airline dangerous goods policy and travel approval for special items such diplomatic documents/cases, live animals, sports equipment and fire arms. Liaise with CBP & PAPD regarding ad hoc cases both on arrival and departure.
Coordinate customer service team on the floor to provide a seamless check-in experience for the customers. Verify and confirm all documents products and follow appropriate clerical steps to archive data.

Curtin University - Intern - University Life Department
City, STATE, 01/2018 - 06/2018

Act as office assistant, providing clerical support where need, along side managing student leadership conference, events and session. Also serve as a senior student leader to new intakes and present students requiring support to learn presentation and interpersonal skills.

  • Plan & coordinate student leadership activities.
Curtin University - Intern - Corporate Communications Department
City, STATE, 02/2017 - 05/2017

Act as office assistant to all senior staff. Responsibilities include media monitoring, event coordination and be a concierge to all corporate guests and media representatives.

  • Supported executives with strategic counsel and speech writing skills.
  • Crafted and promoted targeted messages for specific parties.
  • Built and maintained corporate image, brand and identity.
  • Wrote crisp and fresh press releases and prepared media kits.
Activities and Honors
  • Chief of Operations - Model UN Curtin Malaysia 2017
  • House Vice President Curtin Malaysia Cup - 2017
  • Director of Marketing & PR - Model UN Curtin Malaysia 2016
  • Marketing & PR Coordinator - Model UN Curtin Malaysia 2015
  • Head of Online Media - Media Association Curtin Malaysia 2014
  • FIBA Asia SABA Championship 2013 Bangladesh National Team
  • VH Basketball Bangladesh U-21 MVP 2011, 2012
  • The Duke of Edinburgh Silver Award 2009
  • The Duke of Edinburgh Bronze Award 2008

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School Attended

  • Curtin University (AACSB Accredited)
  • Curtin University
  • Maple Leaf International School

Job Titles Held:

  • Operations - Airline Support Specialist
  • Client Service - Senior Associate
  • Intern - University Life Department
  • Intern - Corporate Communications Department


  • Bachelor of Arts
  • Foundations of Arts
  • O'Levels Certificate

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