Specialize in corporate communications, client relations and operational management. Communications / Management executive offering Customer Service / Logistical expertise in aviation & hospitality. Motivating leader with history of building and managing teams. Proficient at identifying issues and integrating solutions to achieve satisfactory results . Strong relationship builder, works well with stakeholders and corporate teams.
- Business operations
- Administrative support
- Customer service
- Operational improvement
- Communications
- Planning and coordination
- Relationship development
- MS Office
- https://www.linkedin.com/in/shaikhtahmidClaire/
Omaha, NE, 02/2020 - Current
Assigned liaison for API representing the JetBlue client to hotels & ground transportation companies. Manage any and all client expectations and deliver optimum level of service to assigned client account. Responsibility range from filling all assignments generated on API ACEs portal, any requests made via phone or email. Serve as the on site liaison for API at the client assigned location. Some functions include but not limited to.
Accounts Payable
Crew Accomodations Reservation
Crew Ground Logistics
City, STATE, 08/2018 - 01/2020
Responsibilities range form documents verification for ad hoc cases such UN passports, Consulate issued non passport travel documents, individual state issued refugee documents to issue ok to board status. Also not limited to upholding airline dangerous goods policy and travel approval for special items such diplomatic documents/cases, live animals, sports equipment and fire arms. Liaise with CBP & PAPD regarding ad hoc cases both on arrival and departure.
Coordinate customer service team on the floor to provide a seamless check-in experience for the customers. Verify and confirm all documents products and follow appropriate clerical steps to archive data.
City, STATE, 01/2018 - 06/2018
Act as office assistant, providing clerical support where need, along side managing student leadership conference, events and session. Also serve as a senior student leader to new intakes and present students requiring support to learn presentation and interpersonal skills.
- Plan & coordinate student leadership activities.
City, STATE, 02/2017 - 05/2017
Act as office assistant to all senior staff. Responsibilities include media monitoring, event coordination and be a concierge to all corporate guests and media representatives.
- Supported executives with strategic counsel and speech writing skills.
- Crafted and promoted targeted messages for specific parties.
- Built and maintained corporate image, brand and identity.
- Wrote crisp and fresh press releases and prepared media kits.
- Chief of Operations - Model UN Curtin Malaysia 2017
- House Vice President Curtin Malaysia Cup - 2017
- Director of Marketing & PR - Model UN Curtin Malaysia 2016
- Marketing & PR Coordinator - Model UN Curtin Malaysia 2015
- Head of Online Media - Media Association Curtin Malaysia 2014
- FIBA Asia SABA Championship 2013 Bangladesh National Team
- VH Basketball Bangladesh U-21 MVP 2011, 2012
- The Duke of Edinburgh Silver Award 2009
- The Duke of Edinburgh Bronze Award 2008
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School Attended
- Curtin University (AACSB Accredited)
- Curtin University
- Maple Leaf International School
Job Titles Held:
- Operations - Airline Support Specialist
- Client Service - Senior Associate
- Intern - University Life Department
- Intern - Corporate Communications Department
Degrees
- Bachelor of Arts
- Foundations of Arts
- O'Levels Certificate
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