operations administrator resume example with 3+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Versatile Operations Administrator successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Skills
Accounts Receivable
Prioritizing Workflows
Staff Support
Accuracy and Efficiency in Documentation
Database Maintenance
Process Development and Streamlining
Team-Building Exercises
Group and Individual Instruction
Classroom Management
Work History
04/2020 to 12/2021Operations AdministratorCarrier Enterprise | Wesley Chapel, FL, Laguna Hills, CA
Evaluated current operational practices and suggested improvement strategies.
Coordinated meetings for department both in office and remotely via Zoom and Google Meet.
Assisted Operations Manager by documenting key processes and procedures and security protocols.
Provided answers to customer questions via phone and email, typically within 24 hours.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Assisted with marketing strategy creation and advertising initiatives to better promote company to brokers.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Worked directly with management, underwriters, and legal team to brainstorm, discuss strategy and mitigate business risk.
Trained and guided team members to maintain high productivity and performance metrics.
Streamlined operations by outsourcing services via Upwork, resulting in savings on labor.
04/2019 to 04/2020CSR / Administrative AssistantAmericorps | Kent, OH, Laguna Hills, CA
Offered advice and assistance to customers, paying attention to special needs or wants.
Provided primary customer support to internal and external customers.
Promptly responded to inquiries and requests from prospective brokers.
Entered quote requests into AoDocs database system for underwriting team.
Created and maintained detailed database for claims received from two different third party administrators.
Updated database for bordereaux and re-insurer information
Executed record filing system to improve document organization and management.
Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Maintained and processed invoices, deposits and money logs.
Confirmed accounts receivables by receiving, processing, and verifying payments.
Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Contacted clients with past-due accounts to formulate payment plans and discuss restructuring options.
Applied more than 40 payments per week.
Cross-trained existing employees to maximize team agility and performance.
Maintained computer and physical filing systems.
08/2018 to 03/2019Youth Development ProfessionalBoys And Girls Club Of Garden Grove | City, STATE, Fountain Valley, CA
Supervised 25+ youths and maintained security for each child under care.
Helped set appropriate goals and plans to achieve targets.
Assisted with educational needs through tutoring and homework assistance.
Liaised with parents and caregivers to provide updates on progress and behavior.
Provided support to help students with special needs learn and grow.
Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
Gave one-on-one attention to students, while maintaining overall focus on entire group.
Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.
Managed and led activities promoting growth in mental, emotional and educational areas.
Completed necessary reports and documentation to maintain thorough, accurate case records.
Education
Expected in to to Bachelor of Arts | PsychologyUniversity of California, Irvine, Irvine, CAGPA:
Relevant Coursework: [Subject] & [Subject]
Dean's List [Semester and Year]
Expected in to to Bachelor of Arts | EducationUniversity of California, Irvine, Irvine, CAGPA:
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