operations administrator resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Human Resources & Community Outreach Manager leveraging 15+ years of administrative experience to promote an open-door work environment, conducive to superior team morale and performance. Seasoned leader with expertise in exemplary employee services, active listening, dispute resolution, team management, community networking and building business partnerships. Committed to promoting diversity and inclusion in a safe work environment, where every person is valued. Comfortable at the forefront of change.
Skills
Employee Recognition & Rewards Champion
Full-cycle Recruiting
Fast-Paced HRIS Operations
Confidential & Accurate Data Management
Dispute Resolution
Business Acumen
Meticulously Detail Oriented
Exceptional Communication & Interpersonal Skills
Strong Organizational & Time Management Skills
Efficient Problem Solving & Sound Judgement
Experience
HR & Community Outreach Manager, 05/2022 to Current Aveanna Healthcare – Leesburg, FL,
Regularly update HR databases to reflect employee information, changes in benefits and other details.
Facilitate delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
Create comprehensive orientation program to acquaint new employees with company programs, guidelines, policies and procedures.
Develop hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
Support top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
Develop job descriptions using targeted keywords and publish job openings on company website and job boards.
Organize and maintained records to facilitate community outreach programs, events and activities.
Devise & assign training programs for new and existing employees.
Operations Administrator, 08/2021 to 05/2022 Ashford University – City, STATE,
Conduct new associate onboarding & orientation, with sensitivity to confidential information.
Act as HR liaison & point of contact between associates & HR department at Big Cedar Lodge.
Policy implementation as local HR representative.
Manage property email account, responding professionally to inquiries and directing messages to appropriate managers.
Manage day-to-day administrative duties, including filing, scanning, mail distribution, etc.
Reconcile & prepare daily cash deposits for three venues on property.
Process invoices for department managers, ensuring timely submission to accounts payable department.
Field phone calls from customers, answering diverse questions & problem solving.
Develop & distribute monthly property newsletter.
Form and sustain strategic relationships with vendors.
Participate in networking events to establish and cement community ties, B2B relationships and industry connections.
Career Services & Alumni Relations Specialist, 05/2019 to 03/2020 YMCA Of San Diego County - Camp Surf – City, STATE,
Project manager for development of 65 digital career pathway programs using student-facing software platform, completed one month ahead of schedule
Reviewed graduate and undergraduate resumes, advising edits and revisions for optimal job matching
Developed 21 training aids for standard operating procedures (SOP)
Developed 7 Diversity, Equity and Inclusion student resource guides, 46 mock interview question documents, and 92 sample resumes
Executed daily posting and engagement with university social media platforms, including LinkedIn and Alumni Association platform
Collaborated with internal and external stakeholders to execute assignments, consistently exceeding expectations and completing projects prior to project deadlines
Director of Human Resources & Member Experience, 05/2017 to 03/2019 Pat Jones YMCA – City, STATE,
Managed all HR functions & operational logistics of YMCA branch, as primary point of contact for member experiences including marketing, initial contact, sales, member retention and escalations management
Established positive rapport and lasting relationships with customers, managers and customer service team to maintain positive and successful work environment
Supervised & coached multiple teams of full-time, part-time, and remote employees
Effectively deescalated employee and member complaints and concerns, with minimal fiscal impact
Developed & managed department operations budget, exceeding 385K annually
Oversight of daily sales & bank deposits, cash flow, account reconciliation, cash reporting and monthly revenue reporting
Managed on-site retail store operations, including sales, inventory management and branding compliance
Responsible for accuracy of daily and monthly finance reporting for 2 YMCA locations
Executed bi-weekly payroll administration for 103 exempt, hourly and temporary employees (Kronos)
Worked with HR Business Partner to interview, collect data, maintain accurate records and complete internal employee investigations with utmost sensitivity and confidentiality
Professionally represented YMCA organization at recruiting, outreach and annual campaign events
Director of Membership Services, 10/2005 to 07/2010 Company Name – City, State,
Responsible for daily operations of administrative office, membership recruitment, sales and retention, and branch cash flow
Analyzed member behaviors and market trends, adjusting email and advertising campaigns based on current knowledge
Worked with corporate partners and department managers to coordinate marketing activities focused on successful promotion of membership sales and engagement
Led continuous change management initiatives to engage members from initial touch-point to service completion
Reviewed and processed 420+ financial aid applications annually
Supervised, recruited, trained and managed Membership Services team of 21 staff
Oversight of facility operations from open to close and designated first-contact for emergency responses
Managed 3-million-dollar annual Membership budget
Created staff schedules, directed monthly staff meetings, instructed employee training modules & managed payroll processes
Education and Training
Bachelor of Arts: Pastoral Ministries, Expected in 07/2011 to Evangel University - Springfield, MO, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.