operations administrator resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Motivated, dependable, passionate individual seeking the opportunity to learn and grow professionally. Use of time management and multitasking skills to accommodate both customer and business needs. Ability to work efficiently in both independent and team settings. Highly organized with strong multi-tasking ability capable of working in a high volume environment. Self-motivated, productive employee focused on continued improvement and growth. Excellent customer service skills with ability to manage escalated issues. Able to proactively identify potential problems and recommend suggestions for improvement.Highly efficient professional who is well established in administrative environments that are fast-paced and challenging.
  • E-Verify Certification (2015)
  • Microsoft Office Programs (Excel/Word/PowerPoint)
  • ADP
  • TempWizard CRM
  • NextGen CRM
  • Therapy Source
  • Adobe Acrobat 
  • Compensation/payroll
  • Employee relations
  • Regulatory compliance
  • Personnel records maintenance
  • Procedure development
  • Relationship building
  • Streamlined branch operations, resulting in a more efficient sales environment. 
  • Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude within first 4 months of employment.
  • Streamlined clinic operations, resulting in a reduction in operating budget.
  • Promoted to co-peer mentor-ship position within first year of employment.
06/2015 to Current
Operations Administrator Acv Auctions Milpitas, CA,
  • Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
  • Completed payroll processing from start to finish for more than 80 employees weekly.
  • Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Processed rehires, transfers, terminations, garnishments and withholdings.
  • Prepared and maintained support documentation.
  • Explained human resources policies and procedures to all employees.
  • Helped training and development staff with all aspects of training coordination.
  • Assisted customer service with inbound and outbound calls regarding all HR inquiries.
  • Reviewed federal and state laws to confirm and enforce company compliance.
  • Conducted benefits administration for 400+ benefit-eligible employees.
  • Worked with senior-level management to create fair and consistent HR policies and procedures.
  • Managed and processed unemployment claims, wage audits, verification of employment, and garnishments for 3 branches.  
  • Managed office inventory and placed new supply orders.
  • Scheduled appointments and maintained master calendar.
  • Drafted internal documents and memoranda.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
11/2013 to 06/2015
Patient Services Manager Yavapai Regional Medical Center Prescott Valley, AZ,
  • Responsible for scheduling patient appointments to accommodate both patient needs and ensure productivity of the clinic.
  • Provided excellent customer service to maximize patient care and expand on relationships with referral sources.
  • Communicated directly with patients, insurance representatives, adjustors, and doctors regarding patient care and other inquiries.
  • Extensive experience with insurance verification and obtaining authorization for multiple payer sources.
  • Problem solving and placing policy into action to accommodate for changes within the health care industry and to promote a profiting business atmosphere.
  • Promoted to co-peer mentorship position within first year of employment.
  • Extensive work with data entry into Therapy Source and Next Gen billing systems.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Experience with the FOTO program.
05/2011 to 07/2013
Bartender Fifth Group Restaurants Llc Smyrna, GA,
  • Used interpersonal skills to provide excellent customer service to patrons of the establishment.
  • Multi-tasking and time management skills used to be efficient in providing a relaxed experience while promoting a profitable atmosphere for the business.
  • Used knowledge of both food and drink to provide a confident and.
Expected in 2013 to to
Bachelor of Science: Health and Exercise Science Sports Medicine
Colorado State University - Fort Collins, CO
Health and Exercise Science Sports Medicine
Expected in 2007 to to
High School Diploma:
Rangeview High School - Aurora, CO
COMMUNITY SUPPORT/VOLUNTEERING: The Children's Hospital Courage Classic, Colorado Event (10 years) Saint Baldrick's Foundation, Denver Event (9 years) MS Aqua with the City of Fort Collins (2 years) Cherokee Trail Boys Lacrosse Fund Raiser-Denver Broncos (1 year)
Adobe Acrobat, ADP, billing systems, interpersonal skills, CPR, CRM, excellent customer service, data entry, health care industry, insurance, Internet Explorer, Excel, Microsoft Office, Power Point, Windows, Microsoft Word, Multi-tasking, Enterprise, Next, patient care, Problem solving, Scheduling, Therapy, time management

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Resume Overview

School Attended

  • Colorado State University
  • Rangeview High School

Job Titles Held:

  • Operations Administrator
  • Patient Services Manager
  • Bartender


  • Bachelor of Science
  • High School Diploma

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