Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Personable and dedicated Customer Service Representative with 10 years experience in customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Customer-oriented Customer service representative with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Demonstrated strengths in building relationships, prioritizing tasks and managing time effectively.

Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team building record.

  • Regulatory compliance
  • Quick problem solver
  • Calm and level-headed under duress
  • Patient relations
  • Credit card payment processing
  • Inbound and outbound calling
  • Business development understanding
  • Product organization
  • High-energy attitude
  • System implementation
  • Problem-solving abilities
  • Team leadership
  • Sales expertise
  • In-store support regulations knowledge
  • Adaptive team player
  • Active listening
  • Project management abilities
  • Call center experience
  • Organizational strengths
  • Courteous demeanor
  • Customer relationship management
  • HR knowledge
  • Delegation
  • Management
  • Staff supervision
  • Supervision and training
  • Schedule management
  • Proficient in Microsoft Outlook
  • Financial administration
Branch Office Administrator, 08/2021 to Current
Acv AuctionsMilwaukie, OR,
  • Answered customer questions, researched issues and directed visitors to correct office personnel.
  • Generated invoices, processed checks and updated accounts.
  • Kept office supplies stocked and equipment in good working order.
  • Produced letters, meeting notes, presentations, spreadsheets and other records.
  • Encouraged employee development through training, coaching and motivational strategies.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Managed daily operations within [Type] office by supporting continuous delivery of excellent services and care.
  • Drove client retention and increased revenue by driving effective customer relationship management protocols.
  • Demonstrated consistent operational excellence to maintain stellar office reputation.
  • Increased staff productivity with streamlined processes and improved automation.
Operations Administrator, 09/2019 to 08/2021
C3/CustomercontactchannelsLas Vegas, NV,
  • Analyzed the main operations practices that were being utilized and offered suggestions that improved efficiency.
  • Fielded phone calls from customers and answered diverse questions.
  • Managed day-to-day administrative duties for the staff within Bold Financial Partners.
  • Documented company processes and procedures and disseminated to proper personnel.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Aligned operational boundaries between processes and production demands.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Formed and sustained strategic relationships with clients.
  • Directed all day-to-day operations of Bold Financial Partners facility to provide safe and enjoyable guest experience.
Customer Service Representative, 04/2014 to 07/2019
Baptist Village Of Oklahoma CityElk City, OK,
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery
  • Reviewed account and service histories to identify trends and unaddressed issues
  • Consulted with upset customers to determine best methods to resolve service and billing issues
  • Maintained revenue streams by exhausting every option before offering refunds on escalated calls
  • Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Communicated with supervisors to escalate customer concerns, store issues and inventory requirements
  • Informed customers on billing procedures, processed payments and provided assistance to set up payment options
  • Trained new employees each quarter in procedures and policies in order to maximize team performance
  • Addressed customer service inquiries quickly and accurately
  • Answered 200+ inbound calls per day and directed to designated individuals or departments
  • Cross-trained staff members, resulting in increase in customer satisfaction ratings
  • Documented conversations with customers in order to track requests, problems and solutions offered
  • Met or exceeded revenue objectives by promoting to customers during service, account and sales follow-up calls
Certified Nursing Aide, 10/2011 to 11/2013
Company NameCity, State,
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
  • Managed and maintained patient rooms, shared-living areas and nursing stations
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
  • Exhibited compassionate care and communication regarding issues surrounding death and dying
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage
  • Attended to patients in bed unit, continuously checking on needs and maintaining high standards of patient care
  • Established and maintained long-term, quality relationships with relatives of patients to effectively communicate important aspects of health care
Education and Training
Some college: Child Development, Expected in 2013
Rose State College - Oklahoma City, OK

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School Attended

  • Rose State College

Job Titles Held:

  • Branch Office Administrator
  • Operations Administrator
  • Customer Service Representative
  • Certified Nursing Aide


  • Some college

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